Publications
Publications
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- All HBS Web
(1,035)
- Faculty Publications (484)
- December 1998 (Revised February 1999)
- Case
City of Charlotte (A)
By: Robert S. Kaplan
The city manager's office in Charlotte, North Carolina, is attempting to align and focus the city's programs and operating departments. City managers, working collaboratively with the elected mayor and city council, have identified five strategic themes to make... View Details
- September 1998
- Teaching Note
Classic Pen Company: Developing an ABC Model TN
By: Robert S. Kaplan
Teaching Note for (9-198-117). View Details
Keywords: Manufacturing Industry
- August 1998
- Teaching Note
Pillsbury: Customer Driven Reengineering TN
By: Robert S. Kaplan
Teaching Note for (9-195-144). View Details
Keywords: Food and Beverage Industry
- August 1998 (Revised December 1998)
- Case
Wells Fargo Online Financial Services (B)
By: Robert S. Kaplan and Nicole Tempest
Describes how the Balanced Scorecard built by the Online Financial Services (OFS) group is used to select the highest-priority initiatives for the organization. Currently, initiatives arise continually throughout the organization, and management spends considerable... View Details
- July 1998
- Teaching Note
Maxwell Appliance Controls TN
By: Robert S. Kaplan
Teaching Note for (9-192-058). View Details
Keywords: Manufacturing Industry
- July 1998
- Teaching Note
AT&T Paradyne TN
By: Robert S. Kaplan
Teaching Note for (9-195-165). View Details
- July – August 1998
- Article
The Promise--and Peril--of Integrated Cost Systems
By: Robin Cooper and Robert S. Kaplan
- June 1998 (Revised August 2001)
- Case
Wells Fargo Online Financial Services (A)
By: Robert S. Kaplan and Nicole Tempest
Wells Fargo, the industry leader in electronic banking, has implemented a Balanced Scorecard in its online financial services group (OFS) to track and measure performance. The OFS group develops and supports services that allow existing and future banking customers to... View Details
- April 1998 (Revised September 1998)
- Case
Classic Pen Company, The: Developing an ABC Model
By: Robert S. Kaplan
Classic Pen has diversified from its core blue and black pen business by introducing new specialized colors. But costs have risen and margins on blue and black pens are decreasing. The controller turns to activity-based costing (ABC) for an explanation. View Details
- April 1998 (Revised May 1998)
- Background Note
Investing to Develop Future Capabilities
By: Robert S. Kaplan
Keywords: Investment
- March 1998 (Revised July 2001)
- Case
Haier Group, The (A)
By: Lynn S. Paine and Robert J. Crawford
Zhang Ruimin, founder and CEO of China's Haier Group, must decide whether to acquire Red Star Electric Appliance Co., an insolvent local manufacturer of washing machines. Although Haier, slated to become one of China's first global brand names, has successfully turned... View Details
- January 1998
- Teaching Note
Chemical Bank TN
By: Robert S. Kaplan
Teaching Note for (9-195-210). View Details
Keywords: Banking Industry
- 1998
- Book
Cost and Effect: Using Integrated Cost Systems to Drive Profitability and Performance
By: Robert S. Kaplan and Robin Cooper
Keywords: Cost vs Benefits
- November 1997
- Teaching Note
Activity-Based Management at Stream International TN
By: Robert S. Kaplan
Teaching Note for (9-196-134). View Details
Keywords: Indiana
- November 1997
- Teaching Note
Co-operative Bank, The TN
By: Robert S. Kaplan
Teaching Note for (9-195-196). View Details
Keywords: Banking Industry
- November 1997 (Revised May 1998)
- Teaching Note
Indianapolis: Activity-Based Costing of City Services (A) and (B) TN
By: Robert S. Kaplan
Teaching Note for (9-196-115) and (9-196-117). View Details
- October 1997
- Teaching Note
Mobil USM&R Series TN
By: Robert S. Kaplan
Teaching Note for (9-197-025), (9-197-120), (9-197-121), (9-197-026), (9-197-027), and (9-197-028). View Details