Publications

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24 Apr 2018
First Look

First Look at New Research and Ideas, April 24, 2018

April 2018 Management Science Offline Showrooms in Omni-channel Retail: Demand and Operational Benefits By: Bell, David R., Santiago Gallino, and Antonio Moreno Abstract—Omnichannel environments where customers shop online and offline at the same retailer are... View Details

Keywords: Sean Silverthorne

14 Nov 2006
First Look

First Look: November 14, 2006

Working PapersThe Business of Free Software: Enterprise Incentives, Investment, and Motivation in the Open Source Community Authors:Marco Iansiti and Gregory L. Richards Abstract In this paper, we examine the motivations of large... View Details

Keywords: Sean Silverthorne

February 2013 (Revised March 2013)
Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry

Educators

13 Mar 2007
First Look

First Look: March 13, 2007

paradox by considering the enabling role of actors' social position. Adopting a relational view of human agency, I model the impact of their social position on the likelihood that actors will initiate changes that diverge from the... View Details

Keywords: Martha Lagace

April 2019
Supplement

Changing the Nature of Work

April 2019
Supplement

Selecting Customers that Will Succeed

June 1999
Teaching Note

Roy Rogers Restaurants TN

Teaching Note for (9-189-100). View Details

Keywords: Food and Beverage Industry

Oct 2012
Conference Presentation

Seven Strategy Questions

Jun 2012
Conference Presentation

Seven Strategy Questions

Apr 2012
Conference Presentation

Designing Winning Organizations

February 1990 (Revised April 1991)
Supplement

Central Maine Power Co.: Goals and Objectives Program (B)

Keywords: Goals and Objectives; Programs; Utilities Industry; Maine

February 1990 (Revised April 1991)
Case

Central Maine Power Co.: Goals and Objectives Program (A)

Keywords: Mission and Purpose; Utilities Industry; Maine

Article

Is it Better to Average Probabilities or Quantiles?

By: Kenneth C. Lichtendahl, Yael Grushka-Cockayne and Robert L. Winkler

We consider two ways to aggregate expert opinions using simple averages: averaging probabilities and averaging quantiles. We examine analytical properties of these forecasts and compare their ability to harness the wisdom of the crowd. In terms of location, the two... View Details

Keywords: Probability Forecasts; Quantile Forecasts; Expert Combination; Linear Opinion Pooling; Forecasting and Prediction

24 Feb 2009
First Look

First Look: February 24, 2009

influencing market performance. Corporate Social Responsibility Through an Economic Lens Authors:Forest L. Reinhardt, Robert N. Stavins, and Richard H.K. Vietor Publication:Review of Environmental Economics... View Details

Keywords: Martha Lagace

summer 2008
Article

Corporate Social Responsibility Through an Economic Lens

By: Forest L. Reinhardt, Robert N. Stavins and Richard H.K. Vietor

Business leaders, government officials, and academics are focusing considerable attention on the concept of "corporate social responsibility" (CSR), particularly in the realm of environmental protection. Beyond complete compliance with environmental regulations, do... View Details

Keywords: Profit; Governance Compliance; Governing Rules, Regulations, and Reforms; Corporate Social Responsibility and Impact; Business and Shareholder Relations; Environmental Sustainability