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      • Faculty Publications  (340)

      by Michael W. ToffelRemove by Michael W. Toffel →

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      • September 2009 (Revised September 2010)
      • Case

      Genzyme Center (A)

      By: Michael W. Toffel and Aldo Sesia
      Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green... View Details
      Keywords: Green Building; LEED Rating System; Economic And Environmental Performance; Program Evaluation And Assessment; Tradeoffs Between Process- And Performance Standards; Buildings and Facilities; Business Headquarters; Governing Rules, Regulations, and Reforms; Standards; Corporate Social Responsibility and Impact; Performance Improvement; Environmental Sustainability; Pollutants; Green Technology Industry
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      Toffel, Michael W., and Aldo Sesia. "Genzyme Center (A)." Harvard Business School Case 610-008, September 2009. (Revised September 2010.)
      • September 2009 (Revised December 2009)
      • Supplement

      Genzyme Center (B)

      By: Michael W. Toffel and Aldo Sesia
      Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green... View Details
      Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Standards; Cost vs Benefits; Biotechnology Industry; Construction Industry; Real Estate Industry; Green Technology Industry
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      Toffel, Michael W., and Aldo Sesia. "Genzyme Center (B)." Harvard Business School Supplement 610-009, September 2009. (Revised December 2009.)
      • September 2009 (Revised December 2009)
      • Supplement

      Genzyme Center (C)

      By: Michael W. Toffel and Aldo Sesia
      Genzyme Corporation is in the midst of planning its new corporate headquarters, which incorporates many innovative green building features. After learning that the building as planned would likely earn a LEED Silver rating, an intermediate score in the LEED green... View Details
      Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Standards; Cost vs Benefits; Biotechnology Industry; Construction Industry; Real Estate Industry; Green Technology Industry
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      Toffel, Michael W., and Aldo Sesia. "Genzyme Center (C)." Harvard Business School Supplement 610-010, September 2009. (Revised December 2009.)
      • 2009
      • Working Paper

      Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

      By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel
      Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details
      Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry
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      Adler-Milstein, Julia Rose, Sara J. Singer, and Michael W. Toffel. "Operational Failures and Problem Solving: An Empirical Study of Incident Reporting." Harvard Business School Working Paper, No. 10-017, September 2009. (August 2009.)
      • 2009
      • Working Paper

      Feeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior

      By: Lalin Anik, Lara B. Aknin, Michael I. Norton and Elizabeth W. Dunn
      While lay intuitions and pop psychology suggest that helping others leads to higher levels of happiness, the existing evidence only weakly supports this causal claim: Research in psychology, economics, and neuroscience exploring the benefits of charitable giving has... View Details
      Keywords: Philanthropy and Charitable Giving; Research; Behavior; Happiness; Motivation and Incentives
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      Anik, Lalin, Lara B. Aknin, Michael I. Norton, and Elizabeth W. Dunn. "Feeling Good about Giving: The Benefits (and Costs) of Self-Interested Charitable Behavior." Harvard Business School Working Paper, No. 10-012, August 2009.
      • 2009
      • Chapter

      Self-regulatory Institutions for Solving Environmental Problems: Perspectives and Contributions from the Management Literature

      By: Andrew A. King and Michael W. Toffel
      Scholars of management have long considered how institutions can help resolve market imperfections and thereby improve human welfare. Most previous research has emphasized the use of for-profit firms. Such institutions cannot effectively address many environmental... View Details
      Keywords: For-Profit Firms; Investment; Governing Rules, Regulations, and Reforms; Corporate Social Responsibility and Impact; Environmental Sustainability; Competitive Advantage
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      King, Andrew A., and Michael W. Toffel. "Self-regulatory Institutions for Solving Environmental Problems: Perspectives and Contributions from the Management Literature." Chap. 4 in Governance for the Environment: New Perspectives, edited by Magali Delmas and Oran Young, 98–115. Cambridge University Press, 2009.
      • July 2009 (Revised January 2014)
      • Case

      Sustainability at Millipore

      By: Michael W. Toffel and Katharine Lee
      This case describes Millipore Corporation's approach to becoming a more environmentally sustainable company. As he prepared for his quarterly meeting with the CEO, the Director of Sustainability needed to develop positions on several issues. Tactically, he needed to... View Details
      Keywords: Investment; Corporate Disclosure; Operations; Corporate Social Responsibility and Impact; Organizational Structure; Natural Environment; Environmental Sustainability; Pollutants
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      Toffel, Michael W., and Katharine Lee. "Sustainability at Millipore." Harvard Business School Case 610-012, July 2009. (Revised January 2014.) (defining sustainability in a corporate context, managing greenhouse gas (GHG) emissions including inventories, targets, disclosure, reduction strategies.)
      • May 2009
      • Conference Presentation

      Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing

      By: Michael W. Toffel
      Keywords: Governance Compliance
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      Toffel, Michael W. "Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing." Paper presented at the Stanford Operations, Information & Technology Seminars, May 2009.
      • 2009
      • Chapter

      Evaluating the Impact of SA8000 Certification

      By: Michael J. Hiscox, Claire Schwartz and Michael W. Toffel
      SA 8000, along with other types of certification standards and corporate codes of conduct, represents a new form of private governance of working conditions, initiated and implemented by companies, labor unions, and non-governmental activist groups. Whether these codes... View Details
      Keywords: Corporate Governance; Working Conditions; Standards; Performance Evaluation
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      Hiscox, Michael J., Claire Schwartz, and Michael W. Toffel. "Evaluating the Impact of SA8000 Certification." In Social Accountability 8000: The First Decade -- Implementation, Influence, and Impact, edited by Deborah Leipziger. Greenleaf Publishing, 2009.
      • Apr 2009 - 28 Apr 2009
      • Conference Presentation

      Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies

      By: Michael W. Toffel
      Keywords: Strategy; Climate Change; Corporate Disclosure
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      Toffel, Michael W. "Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies." Paper presented at the Institute for Work and Employment Research Seminar, MIT Sloan School of Management, April 2009.
      • 6 Mar 2009 - 7 Mar 2009
      • Conference Presentation

      Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies

      By: Michael W. Toffel
      Keywords: Strategy; Climate Change; Corporate Disclosure
      Citation
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      Toffel, Michael W. "Responding to Public and Private Politics: Corporate Disclosure of Climate Change Strategies." Paper presented at the Strategy and the Business Environment Conference, March 06–07, 2009.
      • Article

      How Well Do Social Ratings Actually Measure Corporate Social Responsibility?

      By: Aaron K. Chatterji, David I. Levine and Michael W. Toffel
      Ratings of corporations' environmental activities and capabilities influence billions of dollars of "socially responsible" investments as well as some consumers, activists, and potential employees. In one of the first studies to assess these ratings, we examine how... View Details
      Keywords: Governance Compliance; Governing Rules, Regulations, and Reforms; Measurement and Metrics; Corporate Social Responsibility and Impact; Performance Effectiveness; Natural Environment; Pollutants
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      Chatterji, Aaron K., David I. Levine, and Michael W. Toffel. "How Well Do Social Ratings Actually Measure Corporate Social Responsibility?" Journal of Economics & Management Strategy 18, no. 1 (Spring 2009): 125–169.
      • 27 Feb 2009
      • Conference Presentation

      Sustainability Indexes

      By: Michael W. Toffel
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      Toffel, Michael W. "Sustainability Indexes." Paper presented at the Conference Board's Research Working Group on Governance and Sustainability, February 27, 2009.
      • 25 Feb 2009
      • Conference Presentation

      New Research on Corporate Environmental Disclosure and Environmental Ratings

      By: Michael W. Toffel
      Keywords: Research; Corporate Disclosure; Natural Environment
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      Toffel, Michael W. "New Research on Corporate Environmental Disclosure and Environmental Ratings." Paper presented at the Enterprise Carbon Accounting, February 25, 2009.
      • Feb 2009
      • Conference Presentation

      Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing

      By: Michael W. Toffel
      Keywords: Governance Compliance
      Citation
      Related
      Toffel, Michael W. "Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing." University of Western Ontario, Richard Ivey School of Business, February 2009.
      • 06 Feb 2009
      • Conference Presentation

      Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing

      By: Michael W. Toffel
      Keywords: Governance Compliance
      Citation
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      Toffel, Michael W. "Coming Clean...and Cleaning Up? Examining the Effects of Self-Policing." Paper presented at the Conference on Corporate Transparency and Accountability, Washington, DC, February 06, 2009.
      • Article

      From Wealth to Well-Being? Money Matters, but Less than People Think

      By: Lara B. Aknin, Michael I. Norton and Elizabeth W. Dunn
      While numerous studies have documented the modest (though reliable) link between household income and well-being, we examined the accuracy of laypeople's intuitions about this relationship by asking people from across the income spectrum to report their own... View Details
      Keywords: Happiness; Work-Life Balance; Satisfaction; Income; Household
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      Aknin, Lara B., Michael I. Norton, and Elizabeth W. Dunn. "From Wealth to Well-Being? Money Matters, but Less than People Think." Journal of Positive Psychology 4, no. 6 (2009): 523–527.
      • 2008
      • Book

      On Competition

      By: M. E. Porter
      Competition is one of society's most powerful forces for making things better in many fields of human endeavor. The study of competition and the creation of value, in their full richness, have preoccupied me for several decades. Competition is pervasive, whether it... View Details
      Keywords: Leadership; Practice; Competitive Strategy; Theory; Value Creation
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      Porter, M. E. On Competition. Updated and Expanded Ed. Boston: Harvard Business School Publishing, 2008.
      • 2008
      • Working Paper

      Resolving Information Asymmetries in Markets: The Role of Certified Management Programs

      By: Michael W. Toffel
      Firms and regulators are increasingly relying on voluntary mechanisms to signal and infer quality of difficult-to-observe management practices. Prior evaluations of voluntary management programs have focused on those that lack verification mechanisms and have found... View Details
      Keywords: Management Practices and Processes; Information; Standards; Performance Improvement; Programs; Environmental Sustainability; Manufacturing Industry; United States
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      Toffel, Michael W. "Resolving Information Asymmetries in Markets: The Role of Certified Management Programs." Harvard Business School Working Paper, No. 07-023, December 2008. (October 2006.)
      • 06 Nov 2008
      • Conference Presentation

      Quality Management & Job Quality: How ISO 9001 Affects Employees & Employers

      By: Michael W. Toffel
      Keywords: Management; Employees; Quality; Standards
      Citation
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      Toffel, Michael W. "Quality Management & Job Quality: How ISO 9001 Affects Employees & Employers." Paper presented at the Workshop on Empirical Research in Operations Management, November 06, 2008.
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