by James Sebenius - Publications - Faculty & Research

03 Apr 2006
What Do You Think?

Has Globalization Reached Its Peak?

global basis . . . nothing short of dismantling the global economy could reverse the trend." Nari Kannan commented, "Clamping down on globalization by any country or company will ensure its own demise that much quicker."... View Details

Keywords: by James Heskett

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

be on jawboning corporations to keep their manufacturing jobs inside the country or penalizing those that “export jobs” by taxing their imports. This is part of a program to create 25 million US jobs in the next 10 years. Whether or not... View Details

Keywords: by James Heskett; Service

30 Aug 2011
News

Jobs made Apple great by ignoring profit

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

to work long hours at a time when people in some other countries increasingly stand by watching them do it. James Surowiecki, in a piece last year in The New Yorker, argued that the more that Americans work,... View Details

Keywords: by James Heskett; Service

Web

Courses by Faculty Unit - Course Catalog

Organizations & Markets Course Title Faculty Name Term Quarter Credits Advanced Negotiation: Great Dealmakers, Diplomats, and Deals James Sebenius Spring 2025 Q3Q4 3.0 Behavioral Economics for Managerial... View Details

10 Jul 2000
Research & Ideas

The State of the Markets

High on every agenda as well, of course, is the use and impact of technology, and that was the focus of a Global Alumni Conference session hosted by HBS professor Richard Nolan. Titled "Technology and the Future of the Financial... View Details

Keywords: by James E. Aisner

04 Jul 2005
What Do You Think?

How Can Business Schools Be Made More Relevant?

research, Paula Thornton commented that "trying to get professors to pick up studies that are needed by the business community has been frustrating." Arthur Fullerton includes on his list of today's curricular inadequacies:... View Details

Keywords: by James Heskett

03 Oct 2005
What Do You Think?

What’s the Future of Globally Organized Labor?

What do you think? Original Article Two contrasting news stories caught my eye over the past couple of months. The first involved the strike, at least initially unsuccessful, by the mechanics' union at Northwest Airlines in an attempt to... View Details

Keywords: by James Heskett

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

Summing Up Predominant reactions to notions of self-management explored in this month's column could perhaps be described best by two words, "enthusiasm" and "skepticism." Many respondents felt that the concepts should... View Details

Keywords: by James Heskett

03 May 2004
What Do You Think?

How Much Is Enough?

lives we must continue to push for more." But Mal Watlington poses perhaps the most challenging question: "The history of philosophy is filled with great thinkers who advise us to seek balance in life, yet the history of the world appears to be driven View Details

Keywords: by James Heskett

10 Sep 2001
What Do You Think?

Do MBAs Need More Street Smarts?

Summing Up Summing up the unusually large number of responses to the piece on street smarts, the consensus is that they represent skills taught by experience, role models, and experiential learning techniques such as case analysis and... View Details

Keywords: by James Heskett

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

customers. Any company pursuing the subscription model by taking its customers for granted should be pursuing another model." Another view is that Internet companies will return to the subscription model given their signal lack of... View Details

Keywords: by James Heskett

03 Jul 2013
What Do You Think?

What Are the Limits of Transparency?

will be maintained." Phillip Clark weighed in with this view: "Wisdom and trust determine transparency. The comfort and motives you sense from those providing the information determines how much you will believe Transparency is doomed View Details

Keywords: by James Heskett

07 Jul 2003
What Do You Think?

Can We Have Too Much Productivity Improvement?

global economy and the Internet were cited by some as being responsible for the current dilemma. John van Heteren paraphrased several respondents when he opined that "I believe that the existing definition in your article was not... View Details

Keywords: by James Heskett

30 Jul 2001
What Do You Think?

What’s the Future of Corporate Governance?

pays for it? Should there be an independent firm that is appointed by the SEC?" What do you think? Original Article Observers such as Jay Lorsch, in his book Pawns and Potentates, has argued that boards of directors often have... View Details

Keywords: by James Heskett

04 Aug 2011
What Do You Think?

How Dangerous Is Common Sense to Managers?

Summing Up Does Common Sense Impede Change? Common sense is the decision-maker's friend when the decision has to be made rapidly, with a minimum of research or formal theory, with no more than moderate risk or consequences, and by... View Details

Keywords: by James Heskett

14 Sep 2015
Research & Ideas

Rewriting the Rules of Service Competition

Editor's Note: Harvard Business School professors James Heskett, W. Earl Sasser, and Leonard A. Schlesinger literally wrote the book on service industry management with The Service Profit Chain. Now the trio is back with What Great... View Details

Keywords: by James Heskett, W. Earl Sasser & Leonard A. Schlesinger; Retail

2015
Chapter

"Level II" Negotiation Strategies: Advance Your Interests by Helping to Solve Their Internal Problems

By: James K. Sebenius

Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to manage the internal conflicts and constituencies on his or her own side. Far less familiar are the many valuable... View Details

Keywords: Negotiation Tactics; Negotiation Participants; Negotiation Deal

Citation

Read Now

10 Jul 2000
Research & Ideas

Privatization and the New European Economy

almost half of its stock was acquired by the SairGroup, a unit of Swissair; as of last April, their stake in the airline climbed to 85 percent. The move to the private sector has Sabena flying high. Its number of passengers has doubled... View Details

Keywords: by James E. Aisner; Air Transportation; Transportation