by James L. Heskett - Publications - Faculty & Research

08 Mar 2010
Sharpening Your Skills

Sharpening Your Skills: Successful Negotiation

discussions—be it fairness or competition—strongly influences the equality of payoffs even in complex, full-information multiparty bargaining. Research in this working paper by HBS professor Kathleen L.... View Details

Keywords: by Staff

05 Jan 2009
Research & Ideas

Most Popular Articles and Working Papers 2008

organizations. Despite their fundamental role in the purpose of organizations, scholars have little understanding of actual interaction patterns in modern, complex, multiunit firms. By Adam M. Kleinbaum, Toby E. Stuart, and Michael View Details

Keywords: by Staff

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research View Details

Keywords: by Staff

15 Aug 2005
HBS Case

Classic Cases Live On at HBS

case has been interesting, Berg notes. Once, during an MBA class attended by Lincoln's president, a student declared that he had high regard for Lincoln but he preferred three-piece suits and executive dining halls to eating in a company... View Details

Keywords: by Garry Emmons

22 Jan 2018
Sharpening Your Skills

Why You Are Unhappy at Work

jobs for the right mix of organizational support and responsibility. Why Can't Organizations Engage Their Employees? Who is responsible for generating employee engagement? asks James Heskett The employee or... View Details

Keywords: by Sean Silverthorne

03 Jan 2017
Research & Ideas

5 New Year's Resolutions You Can Keep (With the Help of Behavioral Science Research)

learn more, see The Effect of Providing Peer Information on Retirement Savings Decisions by John Beshears, James J. Choi, David Laibson, Brigitte C. Madrian, and Katherine L.... View Details

Keywords: by Carmen Nobel

04 Jan 2010
Research & Ideas

Best of HBS Working Knowledge 2009

advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage by HBS professor... View Details

Keywords: by Staff

10 Nov 2008
Research Event

Social Media Leads the Future of Technology

the Internet, to what extent they can capitalize on these transformations remains an open question. HBS professor David Yoffie moderated the session on "The Technology Revolution and its Implications for the Future," with panelists View Details

Keywords: by Martha Lagace

12 Oct 1999
Research & Ideas

Spirit at Work: The Search for Deeper Meaning in the Workplace

"spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help people feel... View Details

Keywords: by Marguerite Rigoglioso

26 Jul 2011
First Look

First Look: July 26

PublicationsPolicy Bundling to Overcome Loss Aversion: A Method for Improving Legislative Outcomes Authors:Katherine L. Milkman, Mary Carol Mazza, Lisa L. Shu, Chia-Jung Tsay, and Max H. Bazerman... View Details

Keywords: Sean Silverthorne

15 Mar 2016
First Look

March 15, 2016

Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50763 Finding Excuses to Decline the Ask By: Exley, Christine L., and Ragan Petrie Abstract—A growing body of empirical evidence documents a reluctance to give. Individuals avoid donation asks, and... View Details

29 Apr 2014
First Look

First Look: April 29

Publications August 2013 Journal of Financial Economics X-CAPM: An Extrapolative Capital Asset Pricing Model By: Barberis, Nicholas, Robin Greenwood, Lawrence Jin, and Andrei Shleifer Abstract—Survey evidence suggests that many investors form beliefs about future... View Details

Keywords: Sean Silverthorne

05 Jan 2010
First Look

First Look: January 5

are not driven by reverse causality. These patterns are not driven solely by common law nations such as the United Kingdom and United States, but also hold in Continental Europe. Download the paper:... View Details

Keywords: Martha Lagace

13 Feb 2018
First Look

New Research and Ideas, February 13, 2018

2018 Pearson Education Horngren's Cost Accounting: A Managerial Emphasis By: Datar, Srikant M., and Madhav Rajan Abstract—Horngren’s Cost Accounting defines the cost accounting market and continues to innovate today by consistently... View Details

Keywords: Sean Silverthorne

15 May 2007
First Look

First Look: May 15, 2007

Formation and Decay of Economic Networks, edited by James Rauch. Russell Sage Foundation, 2007 Abstract This chapter will offer a literature review and some thoughts on processes that may systematically... View Details

Keywords: Martha Lagace

19 Jun 2012
First Look

First Look: June 19

Container Shipping Forest L. Reinhardt, Ramon Casadesus-Masanell, and Frederik NellemannHarvard Business School Case 712-449 An abstract is unavailable at this time. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/712449-PDF-ENG... View Details

Keywords: Sean Silverthorne

06 Feb 2007
First Look

First Look: February 6, 2007

Working PapersThe Rise of Business Forecasting Agencies in the United States Author:Walter A. Friedman Abstract This paper analyzes the rise of business and economic forecasting agencies in the United States. The field was developed by... View Details

Keywords: Martha Lagace

01 Mar 2016
First Look

March 1, 2016

2016 Boston: Self-published An Easy Introduction to Financial Accounting: A Self-Study Guide By: Narayanan, V.G. Abstract—This book is a self-study guide written for someone who wishes to teach themselves basic financial accounting. It is based on a course View Details

Keywords: Sean Silverthorne

14 Jan 2014
First Look

First Look: January 14

help-friendly organization has to be actively nurtured, however, because helpfulness among colleagues does not arise automatically: competition, pride, or distrust may get in the way. The trickiness of this management challenge-to increase a discretionary behavior that... View Details

Keywords: Sean Silverthorne

April 2010 (Revised January 2013)
Case

Southwest Airlines: In a Different World

By: James L. Heskett and W. Earl Sasser Jr.

This is the fourth in a 35-year series of HBS cases on an organization that has changed the rules of the game globally for an entire industry by offering both differentiated and low-price service. The focus of the case is on whether Southwest Airlines should buy gates... View Details

Keywords: Decision Choices and Conditions; Service Delivery; Service Operations; Organizational Culture; Competitive Strategy; Air Transportation Industry; New York (city, NY)

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