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Publications

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  • September 2006 (Revised August 2007)
  • Background Note

The History of Credit Agencies in the United States

By: F. Warren McFarlan and Tracy Manty
Provides a brief background on the history of credit agencies in the United States. Focuses on the mature process of data collection on an American consumer and how credit agencies share the information to determine proper credit risk and worthiness of a consumer. The... View Details
Keywords: Credit; United States
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  • May 2005
  • Supplement

Otis Elevator: An Interview with Ari Bousbib (video)

By: F. Warren McFarlan and Brian DeLacey
CEO Ari Bousbib talks about how IT is transforming Otis and the practical challenges they are overcoming. Visibly demonstrates what appropriate CEO involvement is in an IT-enabled business transformation. View Details
Keywords: Management Teams; Information Technology; Organizational Change and Adaptation; Leading Change; Construction Industry; Manufacturing Industry; Consumer Products Industry
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  • October 2005
  • Article

Information Technology and the Board of Directors

By: Richard Nolan and F. Warren McFarlan
Keywords: Information Technology; Governance
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  • December 1996 (Revised June 1997)
  • Case

Trinity College (B)

By: F. Warren McFarlan and Jaan Elias
Supplements the (A) case. View Details
Keywords: Education Industry; Connecticut
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  • 01 Mar 2003
  • News

A Casual Approach to Success

One of the advantages of getting up before 4 a.m., F. Warren Hellman (MBA ’59) says with a smile, is that you aren’t expected to go to cocktail parties. Every day at that hour, Hellman can be found running... View Details
Keywords: Susan Young
  • January 5, 2015
  • Article

China Still Isn't Ready to Be a True Global Leader

By: William C. Kirby and F. Warren McFarlan
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  • July 1993
  • Case

Future of Distributed Systems at Aetna, The

By: F. Warren McFarlan and Chris L Marshall
Keywords: Information Technology; Strategy; Insurance Industry
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  • September 1989
  • Case

National Credit Information Network

By: F. Warren McFarlan and H. Jeff Smith
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  • March 1989
  • Background Note

Industry Note: In-Car Entertainment

By: F. Warren McFarlan and H. Jeff Smith
Keywords: Media
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  • March 1989
  • Case

Philips In-Car Entertainment (B)

By: F. Warren McFarlan and H. Jeff Smith
Keywords: Electronics Industry; Entertainment and Recreation Industry
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  • October 1988
  • Background Note

Note on Airline Reservations Systems (Revised), Part II

By: F. Warren McFarlan and Duncan G. Copeland
Keywords: Air Transportation; System
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  • January 2003 (Revised August 2005)
  • Case

CareGroup

By: F. Warren McFarlan and Robert D. Austin
Describes the circumstances leading to the three-and-a-half-day collapse of a major hospital group's IS capabilities. Identifies the technical reasons for the failure, management steps in dealing with the problem short term, and the long-term lessons they believe they... View Details
Keywords: Information Management; Information Technology; Safety; Crisis Management; Infrastructure; Health Industry
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  • April 1982
  • Supplement

Mark Twain Bancshares, Inc.--1980 (B)

By: F. Warren McFarlan and Gregory L. Parsons
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  • January 1978
  • Case

Studsel Automotive Co.

By: Robert G. Gilbertson and F. Warren McFarlan
Keywords: Auto Industry
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  • July 1997 (Revised June 2001)
  • Case

H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)

By: Robert D. Austin and F. Warren McFarlan
H.E. Butt Grocery Co. led the grocery industry in adopting many innovations, including category management, electronic data interchange, and continuous replenishment. They have also moved aggressively and profitably into newer applications such as Scanner-based payment... View Details
Keywords: Information Management; Independent Innovation and Invention; Innovation and Invention; Business Organization; Risk and Uncertainty; Science-Based Business; Cross-Cultural and Cross-Border Issues; Management Analysis, Tools, and Techniques; Risk Management; Electronics Industry; Computer Industry
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  • September 1995
  • Teaching Note

FMC Corporation: Ground Systems Division TN

By: Donna B. Stoddard and F. Warren McFarlan
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  • December 1993
  • Case

Severn Trent Water (A): A Change of IMAGE

By: F. Warren McFarlan and Chris L Marshall
Keywords: Change; Information Technology
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  • June 1993
  • Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A) and (B) (Abridged)

By: F. Warren McFarlan and Katherine N. Seger
Describes the largest information systems outsourcing agreement in the industry from the perspectives of both companies involved in the deal. View Details
Keywords: Restructuring; Transition; Job Cuts and Outsourcing; Contracts; Agreements and Arrangements; Business Strategy; Information Technology
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  • 2011
  • Book

Joining a Nonprofit Board: What You Need to Know

By: Marc J. Epstein and F. Warren McFarlan
Keywords: Nonprofit Organizations; Governance
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  • September 2010
  • Teaching Note

China Mobile's Rural Communications Strategy (TN)

By: William C. Kirby and F. Warren McFarlan
Teaching Note for 309034. View Details
Keywords: Rural Scope; Investment; Communication Strategy; Information Management; Government and Politics; Governance Controls; China
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