Publications

27 Mar 2007
First Look

First Look: March 27, 2007

research and discuss his contributions to management and economics. We look at three distinct bodies of work. In the first, Clark (in conjunction with Robert Hayes and Steven Wheelwright) argued that the abandonment by U.S. managers of... View Details

Keywords: Martha Lagace

Student-Profile

Patrick Ferguson

faculty advisors to pursue unconventional lines of inquiry. “I was a little nervous about studying general managerial accounting questions in a sports context, but my advisors, Professors Dennis Campbell and... View Details

08 Jul 2014
First Look

First Look: July 8

investigates the effect of pay for performance in firms, yet less is known about the effect of non-financial rewards, especially in organizations that hire individuals to perform tasks with positive social spillovers. We conduct a field experiment in which agents... View Details

Keywords: Carmen Nobel

13 May 2021
Blog Post

Zhalisa Clarke’s Sabbatical Story: Tech Leader Turned Healer

Sabbaticals, authored by Dennis (DJ) DiDonna (HBS 2010). DiDonna has dedicated his career to commercializing social science research to create organizations which positively impact the world. DiDonna founded... View Details

01 Dec 2017
News

Global Perspectives

Shih, Robert and Jane Cizik Professor of Management Practice, who cochaired the one-week immersion with Dennis Campbell, Dwight P. Robinson Jr. Professor of Business Administration. “We started with a very basic question: ‘What should we... View Details

April 2008 (Revised October 2008)
Supplement

TD Canada Trust (C): Translating the Service Model to Service Operations

By: Dennis Campbell and Brent Kazan

Keywords: Banks and Banking; Business Model; Service Operations; Banking Industry; Canada

April 2008 (Revised October 2008)
Case

TD Canada Trust (A): The Green and the Red

By: Dennis Campbell and Brent Kazan

The case series illustrates the role of performance measurement and analytics in translating TD-Canada Trust's service model of "comfortable banking" into operational terms. In 2000, in a banking market where consumers and regulators were typically hostile to mergers... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Customer Satisfaction; Commercial Banking; Profit; Balanced Scorecard; Organizational Change and Adaptation; Banking Industry; Canada

Educators

November 2006 (Revised August 2008)
Supplement

China Resources Corporation (B): China Resources Microelectronics

By: Dennis Campbell and David Lane

Supplements the (A) case. Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling from Hong Kong to Wuxi, China to attend the first ever meeting of China Resources... View Details

Keywords: Accounting; Business Conglomerates; Profit; Governance Controls; Management Systems; Business Strategy; China

21 Apr 2015
First Look

First Look: April 21

associated movement, and examines the motives of the actors involved. The book posits integrated reporting as a key mechanism by which companies can ensure their own long-term sustainability by contributing... View Details

Keywords: Carmen Nobel & Sean Silverthorne

March 2025
Supplement

Haidilao: Changing Your Future with Your Own Hands

By: Yuan Zou and Dennis Campbell

Supplement to HBS Case No.122-031. View Details

October 2006 (Revised July 2007)
Case

China Resources Corporation (A): 6S Management

By: Dennis Campbell and David Lane

In 2006, Jiang Wei, CFO of China Resources Corporation, was seeking to implement a variety of new management control systems in a complex diversified corporation during a period of rapid economic expansion in mainland China. Instilling efficiency, productivity,... View Details

Keywords: Accounting; Business Conglomerates; Governance Controls; Balanced Scorecard; Management Systems; Performance Improvement; Business Strategy; China

Educators

October 2018
Article

The Operational Value of Social Media Information

By: Ruomeng Cui, Santiago Gallino, Antonio Moreno and Dennis J. Zhang

While the value of using social media information has been established in multiple business contexts, the field of operations and supply chain management have not yet explored the possibilities it offers in improving firms' operational decisions. This study attempts to... View Details

Keywords: Machine Learning; Information; Sales; Forecasting and Prediction; Social Media

August 2018
Article

Virtual Issue on Empirical Management Accounting Research

By: Margaret Abernethy and Dennis Campbell

Keywords: Management Accounting; Management Accounting And Control Systems; Accounting

November 2010 (Revised December 2010)
Case

LG Display

By: Dennis Campbell and Rui Lu

Keywords: Manufacturing Industry

April 2008 (Revised October 2008)
Supplement

TD Canada Trust (B): Linking the Service Model to the P&L

By: Dennis Campbell and Brent Kazan

Keywords: Profit; Banks and Banking; Banking Industry

09 Feb 2016
First Look

February 9, 2016

entrepreneurship in organizational sectors. Prior research suggests that firm foundings are driven by collective patterns of activity—that is, by patterns of prior foundings—including support from related... View Details

Keywords: Sean Silverthorne

April 2008
Teaching Note

Managing Service Operations: The Managerial Research Design Process

By: Frances X. Frei and Dennis Campbell

Keywords: Service Operations; Management

April 2006
Background Note

Informing Service Management with Customer Data

By: Frances X. Frei and Dennis Campbell

Taught as the third module in a Harvard Business School course on Managing Service Operations. Explores the role of data analysis in ongoing service management. Describes how to realize the maximum amount of value from analyses and use this information in... View Details

Keywords: Decision Making; Design; Analytics and Data Science; Service Operations; Mathematical Methods; Value

Educators