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Show Results For
- All HBS Web
(386)
- People (1)
- News (74)
- Research (287)
- Multimedia (3)
- Faculty Publications (196)
- 01 Jun 2007
- News
Delta’s Flight from Bankruptcy
on Tuesday and did not go home until Friday, September 14,” said Whitehurst, who is now Delta’s COO. Invited to HBS in March by the Hospitality and Travel Industry Club, Whitehurst discussed lessons learned from what he sees as the... View Details
- 01 Dec 2009
- News
Faculty Books
Don’t Be Atlas: Get the World off Your Shoulders; Dig Deep for the Root Cause; Get Ready for the Long Haul; Never Waste a Good Crisis; You’re in the Spotlight: Follow True North; and Go on Offense, Focus on Winning Now. Entrepreneurs, Managers, and Leaders: What the... View Details
- Feb 2014
- Case
Flying High, Landing Low: Strengths and Challenges for U.S. Air Transportation
industry costs; types of airlines, including passenger and cargo (e.g., Delta, Southwest, Alaska, and Frontier); airport issues; and the role of technology. It reviews some opportunities for innovation that will solve the pain points and... View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
predicted that his expertise in the business of flight would one day take him beyond the stratosphere and into cyberspace, and to an important role in the e-commerce revolution. After working in nearly every facet of the airline View Details
Keywords: James E. Aisner
- 17 Jun 2016
- Op-Ed
Companies Need to Start Marketing Security to Customers
behavior would not sit well at the annual industry association meeting and your holier-than-thou superiority claim might tempt fate and attract a terrorist attack. If anything, safety is downplayed as pre-flight instructions to View Details
- 01 Sep 2014
- News
HBS Faculty Explore Ideas Around the World
responsibility shared by so many business leaders in countries with great income disparities. Learn more at www.hbs.edu/businesshistory/emerging-markets Global Case Writing Shaped by Faculty Interests Assistant Professor Doug Chung’s interest in the View Details
Keywords: faculty research
- 06 May 2019
- News
Startup Talk in Chicago
explore how other industries operate, meet challenges, and plan for the future. “We had high expectations for this event, and it far exceeded them,” says Migicovsky. American Airlines senior executives... View Details
- 01 Dec 1999
- News
Buffett Preaches Investment Discipline
airlines filed for bankruptcy. "You've got to think where the competitive dynamics of a business or industry are going to lead over time," Buffett said. "What causes unusual profitability," he emphasized,... View Details
- 10 Jul 2000
- Research & Ideas
Privatization and the New European Economy
International Senior Management Program) has been in the thick of Europe's airline industry for decades. With more than thirty years' experience at Swissair, he has served as president and CEO of Sabena... View Details
Robert L. Crandall
Crandall is credited with several innovations in the airline industry including introducing the original “Super Saver” fares, launching the first frequent flyer program, and developing the first yield... View Details
Keywords: Transportation
- 11 May 2015
- Research & Ideas
A Road Map to Fix America’s Transportation Infrastructure
Any highway commuter who has wasted hours stuck in traffic can see the cracks in the United States' transportation system, as can any airline passenger who has been stranded overnight in an airport. Yet while many agree that the need for infrastructure change is... View Details
- 01 Jun 2000
- News
Priceline's Jay Walker: The Future is Wow
information, and savings. "An entire industry imploded," he asserted. "Now the industry is driven by the retail marketplace. And [online traders] are having fun." Indeed the "fun," or entertainment value, of... View Details
- 01 Mar 2025
- News
Agenda: Frank Lorenzo (MBA 1963)
In the early 1970s, Frank Lorenzo (MBA 1963) was CEO of Texas International Airlines, a struggling regional operation. There were whispers of change coming for the airline industry as Washington considered... View Details
Keywords: April White
- 25 Aug 2022
- News
Comfort Zone
industry, most recently as CEO of the Swiss/Chilean company Aport SA. Airlines have since abandoned all aspirations of luxury to focus on reducing operational expenses. It’s the reason we’re seeing a bumper crop of low-cost carriers,... View Details
- 30 Jan 2019
- What Do You Think?
Who Will Measure up to These Two Remarkable Leaders?
Summing Up: Which Schools Will Produce the Next Generation of Transformative Leaders? This month’s column featured two leaders who were able to build organizations that literally transformed the mutual fund and airline industries. In the... View Details
- Portrait Project
Thomas Rajan
industry one airline at a time to where value isn't just a fair ticket price or a healthy balance sheet, but where customers and employees are treated with dignity and respect as well. To lift nations to the... View Details
- Portrait Project
Ryan Flamerich
never. I asked anyone who would listen for time, and I found my way to a cargo airline. My experience led me to write a case on airline finance that is now taught to all first-year MBA students. A year later, the View Details
- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry... View Details
Keywords: Health, Social Assistance
- 30 Oct 2006
- First Look
First Look: October 31, 2006
customer service—to build his business. Covers the first 50 years of American Airlines' history, beginning with its role as an industry consolidator in the late 1920s. Smith's strategic and operational choices in building American View Details
Keywords: Sean Silverthorne
- 01 Apr 2000
- News
The World at a Click
Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel content and bolstered by distribution relationships with... View Details
Keywords: Margie Kelly