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  • 01 Sep 2010
  • News

A CEO Goes Undercover

values: being patient, kind, humble, respectful, selfless, forgiving, honest, committed, and putting the welfare and well-being of our guests and employees first. I was paired with employees whom I had never met face-to-face. Each had a... View Details
Keywords: Joel Manby; reality television; social class; Amusement, Gambling, and Recreation Industries; Arts, Entertainment
  • February 2025
  • Article

Disclosure, Humanizing, and Contextual Vulnerability of Generative AI Chatbots

By: Julian De Freitas and I. Glenn Cohen
In the wake of recent advancements in generative AI, regulatory bodies are trying to keep pace. One key decision is whether to require app makers to disclose the use of generative AI-powered chatbots in their products. We suggest that some generative AI-based chatbots... View Details
Keywords: AI and Machine Learning; Governing Rules, Regulations, and Reforms; Applications and Software; Well-being
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  • 04 May 2020
  • Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

has enduring consequences. “In good times, it feels okay to take a risk on who you get behind as a leader. But when things go wrong, it’s important to think about who you trust. The impact of our leadership, for good or ill, will remain after the crisis, affecting our... View Details
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

patients during visits, plus more accurate visit notes. However, clinicians’ well-being is unfortunately not always the top priority for hospital executives. Currently, most US hospitals generate revenue based on “fee-for-service" payment... View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 01 Jun 2009
  • News

Social Enterprise Visionary

management education as a way of achieving that goal.” Over nearly two decades, SEI has developed from a visionary concept to a mainstay in the School’s mission of developing business leaders who are concerned not only with the bottom line but also with the View Details
Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance
  • Web

MBA/DMD | MBA

program in 2009. The program’s mission is to develop outstanding dentist leaders, skilled in both dentistry and management, to take positions of influence through which they will contribute substantially to the health and well-being of... View Details
  • Portrait Project

Sue Yang

of cities, large and small. On societies and on individuals. On personal well-being as much as on business and politics. I see them precipitating our generation's toughest problems, but also demonstrating the most viable solutions. And I... View Details
  • 02 Apr 2010
  • What Do You Think?

Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?

disability expenses, (2) Health insurance affects health status positively, (3) Layoffs are harmful to everything from mental and physical well-being to work behavior, (4) Work schedules and length of hours affect physical View Details
Keywords: by Jim Heskett
  • Web

Demo Day | New Venture Competition

their well-being by optimizing cash flow, managing debt, and providing real-time, personalized financial guidance. It's like Mint x ChatGPT for the next generation entering the workforce CareCorgi Hailey How (MPH 2025), Bobby Zhao (MDes... View Details
  • March 2023
  • Case

Between Two Minds: The Staglin Family

By: Lauren Cohen, Ronnie Stangler and Grace Headinger
Garen Staglin, Founder and Chairman of One Mind, reflected on his life’s work in brain health. As he contemplated stepping down in the next few years, he weighed how to pass along this legacy to his son, Brandon Staglin, the impetus behind and next generation of the... View Details
Keywords: Nonprofit Organizations; Well-being; Management Succession; Family Ownership; Mission and Purpose; Health Industry
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  • Article

Paradise Lost (and Restored?): A Study of Psychological Safety over Time

By: Derrick P. Bransby, Michaela Kerrissey and Amy C. Edmondson
Although prior research indicates that psychological safety can fluctuate, questions about when and why remain. To gain insights into the emergence and temporal dynamics of psychological safety, we explored longitudinal data representing more than 10,000 health care... View Details
Keywords: Analytics and Data Science; Research; Attitudes; Working Conditions; Well-being; Health Industry
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  • Web

MD/MBA | MBA

students in the fall of 2005. The program’s mission is to develop outstanding physician leaders, skilled in both medicine and management, to take positions of influence through which they will contribute substantially to the health and View Details
  • 22 Jan 2019
  • News

Remembering Walter Shipley

endorsing employee well-being and diversity long before those topics became fashionable. Beginning in 1996, the Financial Times reports, he asked business units to submit plans on diversity, including the advancement of women. When... View Details
  • 13 Feb 2023
  • News

Alumnus Gift Will Nurture Basic, Therapeutic Science

following completion of the atrium's construction. "Harvard Medical School is a world leader in health care innovation, translational research, and cutting-edge discovery, and it continues to have an immense impact on the health and View Details
  • March 2022 (Revised April 2022)
  • Teaching Note

France Télécom (A), (B), and (C)

By: Ashley Whillans
This case series discusses the evolution of France Télécom (now Orange) from a national telephone monopoly to a private company. During this process, the company faced numerous challenges including the entry of new competition from other countries and a workforce that... View Details
Keywords: Competition; Compensation and Benefits; Employee Relationship Management; Business Organization; Well-being; Communications Industry; Telecommunications Industry; France
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  • Web

Awards | Commencement 2025

communities. In addition, these students have contributed to the well-being of society through exceptional acts of leadership. 2025 Dean’s Award Recipient Faculty Teaching Awards MBA Faculty teaching awards are determined by students from... View Details
  • July 2024
  • Article

Chatbots and Mental Health: Insights into the Safety of Generative AI

By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety... View Details
Keywords: Autonomy; Chatbots; New Technology; Brand Crises; Mental Health; Large Language Model; AI and Machine Learning; Behavior; Well-being; Technological Innovation; Ethics
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  • Student-Profile

Dafna Bearson

rely on today, but are likely to become increasingly vital to their work in the future. Dafna says, “We are interested in helping employees build valuable new skills, while also thinking broadly about the context of these efforts. What are the implications for employee... View Details
  • 2025
  • Chapter

Employer-Based Short-Term Savings Accounts

By: Sarah Holmes Berk, John Beshears, Jay Garg, James J. Choi and David Laibson
We study the introduction of a choice architecture design intended to increase short-term savings among employees at five U.K. firms. Employees were offered the opportunity to opt into a payroll deduction program that auto-deposits funds from each paycheck into a... View Details
Keywords: Personal Finance; Compensation and Benefits; Well-being; Behavior; Investment Funds; Employees; United Kingdom
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  • December 2023
  • Case

Gabriela Santana Goldstein

By: Leslie Perlow and Hannah Weisman
Gabriela Santana Goldstein was pursuing her passion, working as the Head of Business for a telehealth startup, when her father went into sudden cardiac arrest and family duty called. The case discusses Goldstein’s difficult decision to leave her dream job, and her path... View Details
Keywords: Personal Development and Career; Well-being; Work-Life Balance; Family and Family Relationships; Decisions; Health Industry; United States; Boston; New York (city, NY)
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