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- Faculty Publications (178)
Show Results For
- All HBS Web
(443)
- People (1)
- News (120)
- Research (259)
- Events (2)
- Multimedia (5)
- Faculty Publications (178)
- 01 Sep 2010
- News
A CEO Goes Undercover
values: being patient, kind, humble, respectful, selfless, forgiving, honest, committed, and putting the welfare and well-being of our guests and employees first. I was paired with employees whom I had never met face-to-face. Each had a... View Details
- February 2025
- Article
Disclosure, Humanizing, and Contextual Vulnerability of Generative AI Chatbots
By: Julian De Freitas and I. Glenn Cohen
In the wake of recent advancements in generative AI, regulatory bodies are trying to keep pace. One key decision is whether to require app makers to disclose the use of generative AI-powered chatbots in their products. We suggest that some generative AI-based chatbots... View Details
Keywords: AI and Machine Learning; Governing Rules, Regulations, and Reforms; Applications and Software; Well-being
De Freitas, Julian, and I. Glenn Cohen. "Disclosure, Humanizing, and Contextual Vulnerability of Generative AI Chatbots." New England Journal of Medicine AI 2, no. 2 (February 2025).
- 04 May 2020
- Blog Post
Crisis Leadership with Nikhil Patel: The Critical Importance of Trust
has enduring consequences. “In good times, it feels okay to take a risk on who you get behind as a leader. But when things go wrong, it’s important to think about who you trust. The impact of our leadership, for good or ill, will remain after the crisis, affecting our... View Details
- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
patients during visits, plus more accurate visit notes. However, clinicians’ well-being is unfortunately not always the top priority for hospital executives. Currently, most US hospitals generate revenue based on “fee-for-service" payment... View Details
- 01 Jun 2009
- News
Social Enterprise Visionary
management education as a way of achieving that goal.” Over nearly two decades, SEI has developed from a visionary concept to a mainstay in the School’s mission of developing business leaders who are concerned not only with the bottom line but also with the View Details
- Web
MBA/DMD | MBA
program in 2009. The program’s mission is to develop outstanding dentist leaders, skilled in both dentistry and management, to take positions of influence through which they will contribute substantially to the health and well-being of... View Details
- Portrait Project
Sue Yang
of cities, large and small. On societies and on individuals. On personal well-being as much as on business and politics. I see them precipitating our generation's toughest problems, but also demonstrating the most viable solutions. And I... View Details
- 02 Apr 2010
- What Do You Think?
Why Are Fewer and Fewer U.S. Employees Satisfied With Their Jobs?
disability expenses, (2) Health insurance affects health status positively, (3) Layoffs are harmful to everything from mental and physical well-being to work behavior, (4) Work schedules and length of hours affect physical View Details
Keywords: by Jim Heskett
- Web
Demo Day | New Venture Competition
their well-being by optimizing cash flow, managing debt, and providing real-time, personalized financial guidance. It's like Mint x ChatGPT for the next generation entering the workforce CareCorgi Hailey How (MPH 2025), Bobby Zhao (MDes... View Details
- March 2023
- Case
Between Two Minds: The Staglin Family
By: Lauren Cohen, Ronnie Stangler and Grace Headinger
Garen Staglin, Founder and Chairman of One Mind, reflected on his life’s work in brain health. As he contemplated stepping down in the next few years, he weighed how to pass along this legacy to his son, Brandon Staglin, the impetus behind and next generation of the... View Details
Keywords: Nonprofit Organizations; Well-being; Management Succession; Family Ownership; Mission and Purpose; Health Industry
Cohen, Lauren, Ronnie Stangler, and Grace Headinger. "Between Two Minds: The Staglin Family." Harvard Business School Case 223-053, March 2023.
- Article
Paradise Lost (and Restored?): A Study of Psychological Safety over Time
By: Derrick P. Bransby, Michaela Kerrissey and Amy C. Edmondson
Although prior research indicates that psychological safety can fluctuate, questions about when and why remain. To gain insights into the emergence and temporal dynamics of psychological safety, we explored longitudinal data representing more than 10,000 health care... View Details
Keywords: Analytics and Data Science; Research; Attitudes; Working Conditions; Well-being; Health Industry
Bransby, Derrick P., Michaela Kerrissey, and Amy C. Edmondson. "Paradise Lost (and Restored?): A Study of Psychological Safety over Time." Academy of Management Discoveries (in press). (Pre-published online March 14, 2024.)
- Web
MD/MBA | MBA
students in the fall of 2005. The program’s mission is to develop outstanding physician leaders, skilled in both medicine and management, to take positions of influence through which they will contribute substantially to the health and View Details
- 22 Jan 2019
- News
Remembering Walter Shipley
endorsing employee well-being and diversity long before those topics became fashionable. Beginning in 1996, the Financial Times reports, he asked business units to submit plans on diversity, including the advancement of women. When... View Details
- 13 Feb 2023
- News
Alumnus Gift Will Nurture Basic, Therapeutic Science
following completion of the atrium's construction. "Harvard Medical School is a world leader in health care innovation, translational research, and cutting-edge discovery, and it continues to have an immense impact on the health and View Details
- March 2022 (Revised April 2022)
- Teaching Note
France Télécom (A), (B), and (C)
By: Ashley Whillans
This case series discusses the evolution of France Télécom (now Orange) from a national telephone monopoly to a private company. During this process, the company faced numerous challenges including the entry of new competition from other countries and a workforce that... View Details
- Web
Awards | Commencement 2025
communities. In addition, these students have contributed to the well-being of society through exceptional acts of leadership. 2025 Dean’s Award Recipient Faculty Teaching Awards MBA Faculty teaching awards are determined by students from... View Details
- July 2024
- Article
Chatbots and Mental Health: Insights into the Safety of Generative AI
By: Julian De Freitas, Ahmet Kaan Uğuralp, Zeliha Uğuralp and Stefano Puntoni
Chatbots are now able to engage in sophisticated conversations with consumers. Due to the ‘black box’ nature of the algorithms, it is impossible to predict in advance how these conversations will unfold. Behavioral research provides little insight into potential safety... View Details
Keywords: Autonomy; Chatbots; New Technology; Brand Crises; Mental Health; Large Language Model; AI and Machine Learning; Behavior; Well-being; Technological Innovation; Ethics
De Freitas, Julian, Ahmet Kaan Uğuralp, Zeliha Uğuralp, and Stefano Puntoni. "Chatbots and Mental Health: Insights into the Safety of Generative AI." Journal of Consumer Psychology 34, no. 3 (July 2024): 481–491.
- Student-Profile
Dafna Bearson
rely on today, but are likely to become increasingly vital to their work in the future. Dafna says, “We are interested in helping employees build valuable new skills, while also thinking broadly about the context of these efforts. What are the implications for employee... View Details
- 2025
- Chapter
Employer-Based Short-Term Savings Accounts
By: Sarah Holmes Berk, John Beshears, Jay Garg, James J. Choi and David Laibson
We study the introduction of a choice architecture design intended to increase short-term savings among employees at five U.K. firms. Employees were offered the opportunity to opt into a payroll deduction program that auto-deposits funds from each paycheck into a... View Details
Keywords: Personal Finance; Compensation and Benefits; Well-being; Behavior; Investment Funds; Employees; United Kingdom
Berk, Sarah Holmes, John Beshears, Jay Garg, James J. Choi, and David Laibson. "Employer-Based Short-Term Savings Accounts." Chap. 21 in The Elgar Companion to Consumer Behaviour and the Sustainable Development Goals, edited by Lucia A. Reisch and Cass R. Sunstein, 359–386. Cheltenham: Edward Elgar Publishing, 2025.
- December 2023
- Case
Gabriela Santana Goldstein
By: Leslie Perlow and Hannah Weisman
Gabriela Santana Goldstein was pursuing her passion, working as the Head of Business for a telehealth startup, when her father went into sudden cardiac arrest and family duty called. The case discusses Goldstein’s difficult decision to leave her dream job, and her path... View Details