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  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

Harnessing customer data well is central to any modern business, as is earning consumers’ trust that their information will stay private. With data breaches growing more common, regulations are tightening across the globe to bolster... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • Research Summary

Building Effective Relationships Across Cultures

Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details
  • July–August 2013
  • Article

Connect, Then Lead

By: Amy J.C. Cuddy, Matthew Kohut and John Neffinger
In puzzling over whether it's better to be feared or loved as a leader, Machiavelli famously said that, because it's nigh impossible to do both, leaders should opt for fear. Research from Harvard Business School's Amy Cuddy and consultants Matthew Kohut and John... View Details
Keywords: Influence; Leadership; Trust; Power and Influence
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  • 2018
  • Book

Trust: Creating the Foundation for Entrepreneurship in Developing Countries

By: Tarun Khanna
Entrepreneurs in developing countries who assume they will have the same legal, governmental, and institutional protections as their counterparts in the West will fail. To succeed, they need to build trust within the existing structures—and this book shows how it's... View Details
Keywords: Entrepreneurship; Developing Countries and Economies; Trust
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  • 23 Nov 2011
  • Working Paper Summaries

The Organization of Firms Across Countries

Keywords: by Nicholas Bloom, Rafaella Sadun & John Van Reenen
  • 04 Oct 2019
  • Working Paper Summaries

Soul and Machine (Learning)

Keywords: by Davide Proserpio, John R. Hauser, Xiao Liu, Tomomichi Amano et al.
  • 2023
  • Working Paper

Change We Can’t Believe In: Distrust of Political Converts

By: Julian J. Zlatev, Amos Schurr and Nir Halevy
We propose and test three hypotheses regarding how people respond to political converts— individuals who switch their voting from one political party to another. Across two experiments, using behavioral and attitudinal measures of trust in two different countries, we... View Details
Keywords: Political Elections; Behavior; Attitudes; Trust
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  • 15 Nov 2007
  • Working Paper Summaries

The Dynamic Interplay of Inequality and Trust: An Experimental Study

Keywords: by Ben Greiner, Axel Ockenfels & Peter Werner
  • 2010
  • Working Paper

Agency Revisited

By: Ramon Casadesus-Masanell and Daniel F. Spulber
The article presents a comprehensive overview of the principal-agent model that emphasizes the role of trust in the agency relationship. The analysis demonstrates that the legal remedy for breach of duty can result in a full-information efficient outcome eliminating... View Details
Keywords: Ethics; Contracts; Agency Theory; Mathematical Methods; Behavior; Trust
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  • January 2019
  • Background Note

Blockchain and the Movement of Value in Africa

By: John D. Macomber, Liang Wu and Ina Folea
This technical note discusses the potential of Blockchain technologies in Africa, particularly to overcome institutional voids in trust and transactions. View Details
Keywords: Blockchain; Technological Innovation; Value; Trust; Africa
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  • 17 Apr 2007
  • First Look

First Look: April 17, 2007

policies that promote localism. Download the paper: http://www.hbs.edu/research/pdf/07-062.pdf The Speed of New Ideas: Trust, Institutions and the Diffusion of New Products Authors:Felix Oberholzer-Gee and Victor Calanog Abstract Trust in... View Details
Keywords: Martha Lagace
  • 07 Oct 2019
  • Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

Anxiety Through Access to Human ContactThis study finds that customer anxiety during self-service transactions can reduce customers’ trust in the service provider. Operational design choices may help. Calculators for Women: When Identity... View Details
Keywords: by Sean Silverthorne; Retail; Air Transportation
  • 28 Jul 2009
  • First Look

First Look: July 28

without substantial verification of recipients' actual trustworthiness. This lax approach gives rise to adverse selection: the sites that seek and obtain trust certifications are actually less trustworthy than others. Using a new dataset... View Details
Keywords: Martha Lagace
  • September 2018
  • Supplement

From Beirut With Love (B): The Last Judgment

By: Christina R. Wing, Esel Y. Cekin and Samer Al-Rachedy
Keywords: Family Business; Family Conflicts; Sibling Rivalry; Second-generation; Foundation; Trust; Governance; Work-life Balance; Leadership; Leading Change; Transformation; Succession Planning; Management; Organizational Structure; Corporate Culture; Shareholder; Board Of Directors; Retail; Real Estate; Shopping Mall; Department Store; Growth; Lebanon; Middle East; Non-executive Chairman; Sustainability
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  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: The Business of Crowdsourcing

Gaining the community's trust is vital to building a successful business with crowdsourcing, agreed business leaders at the Digital Initiative Summit at Harvard Business School on March 30. When Tongal got its start in 2009, some members... View Details
Keywords: by Dina Gerdeman
  • 20 Oct 2010
  • Research & Ideas

HBS Workshop Encourages Corporate Reporting on Environmental and Social Sustainability

The development of corporate integrated reporting (IR) standards has the promise to be one of the great business innovations of the 21st century, and could be pivotal in restoring public trust in business institutions, Harvard Business... View Details
Keywords: by Sean Silverthorne; Accounting
  • July – August 2011
  • Article

Foundations of Organizational Trust: What Matters to Different Stakeholders?

By: Michael Pirson and Deepak Malhotra
Prior research on organizational trust has not rigorously examined the context specificity of trust nor distinguished between the potentially varying dimensions along which different stakeholders base their trust. As a result, dominant conceptualizations of... View Details
Keywords: Trust; Competency and Skills; Forecasting and Prediction; Ethics; Framework; Analytics and Data Science; Surveys; Organizations; Business and Stakeholder Relations; Identity; Perspective
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  • September 2019
  • Case

JTC: Stronger Together with Shared Ownership

By: Ethan Bernstein and Daniela Beyersdorfer
Nigel Le Quesne, CEO of Jersey-based financial services firm JTC, firmly believed that "shared ownership" was at the heart of his company’s successful track record. The firm had seen its revenues, profits, and number of clients and staff grow steadily throughout its... View Details
Keywords: Ownership; Employee Ownership; Leadership Style; Compensation and Benefits; Organizational Culture; Employee Stock Ownership Plan; Going Public; Mission and Purpose; Management Practices and Processes; Human Resources; Financial Services Industry; Channel Islands; Europe; United States
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  • 03 Jan 2017
  • Working Paper Summaries

Meet the Oligarchs: Business Legitimacy, State Capacity and Taxation

Keywords: by Rafael Di Tella, Juan Dubra, and Alejandro Lagomarsino
  • 12 Dec 2022
  • Research & Ideas

Buy-In from Black Patients Suffers When Drug Trials Don’t Include Them

recruit a more representative panel patients might trust more that they would benefit from the innovation.” Doctors with Black patients are “considerably less willing” to prescribe the drugs if they’re approved based on trials that don’t... View Details
Keywords: by Scott Van Voorhis; Pharmaceutical; Health

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