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    • Research  (511)
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  • All HBS Web  (711)
    • People  (1)
    • News  (80)
    • Research  (511)
    • Events  (3)
  • Faculty Publications  (227)
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  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

"below-the-line" indirect expenses. Companies become customer-obsessed rather than customer-focused. When the customer says "jump," they ask "how high?” The remedy to this situation is to apply activity-based costing (ABC) to accurately View Details
Keywords: by Robert S. Kaplan
  • 2013
  • Working Paper

International Health Economics

By: Mark Egan and Tomas J. Philipson
Perhaps because health care is a local service sector, health economists have paid little attention to international linkages between domestic health care economies. However, the growth in domestic health care sectors is often attributed to medical innovations whose... View Details
Keywords: Health Care and Treatment; Innovation and Invention; Global Range; Economics
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Egan, Mark, and Tomas J. Philipson. "International Health Economics." NBER Working Paper Series, No. 19280, August 2013.
  • 15 Jul 2019
  • Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

regulations on buybacks as some propose, I’m in favor of boards being much more active in evaluating buybacks, limiting accelerated share buybacks, and changing the accounting treatment of buybacks so that managers are not tempted by... View Details
Keywords: by Dina Gerdeman
  • 06 Mar 2012
  • First Look

First Look: March 6

and job-training programs-have tended to operate in silos. But they are far more effective when they're networked. By collaborating to bridge the gaps between them, business, academic, and policy leaders can help generate more ideas,... View Details
Keywords: Sean Silverthorne
  • 07 Jun 2004
  • Research & Ideas

What Drives Supply Chain Behavior?

supply chain problem space to include, among other things, the assignment of roles and decision rights among the coordinating partners, the selection of partners, the design of incentives, and the design of processes to monitor... View Details
Keywords: by Sarah Jane Johnston
  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

party applications/advertisers and users” assigned the task of making sure third party companies are following company guidelines on privacy. Jim suggested, “Total transparency, including what was collected and what was sold FOR EACH... View Details
Keywords: by James Heskett; Web Services; Information Technology
  • 17 Nov 2020
  • Research & Ideas

Why a Blended Workforce May Be Key to Lasting Competitive Advantage

In recent years, companies have been anxious about the lack of skilled workers to fill pivotal jobs. But then came COVID-19 and a subsequent recession. The ensuing business turmoil and record-high unemployment may have temporarily distracted companies from their... View Details
Keywords: by Joseph B. Fuller
  • 01 Sep 2006
  • What Do You Think?

Are We Ready for Self-Management?

fewer, higher-paying management positions. The other was to train thousands of entry-level workers at its stores to manage themselves. This enabled Taco Bell to assign one manager to several stores and to increase the "span of... View Details
Keywords: by James Heskett
  • 12 Jul 2004
  • Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

right kind of competition working. The health care system can achieve stunning gains in quality and efficiency. And employers, the major purchasers of health care services, could lead the transformation. [ ] Positive-sum Competition In a healthy system, competition at... View Details
Keywords: by Michael E. Porter; Health
  • 13 Oct 2009
  • Research & Ideas

7 Lessons for Navigating the Storm

focused on winning. During a crisis there's a risk that your entire organization gets so focused on keeping the ship afloat that no one is planning ahead. Therefore, you should assign a small team of highly talented people to devise the... View Details
Keywords: by Martha Lagace
  • 11 Sep 2019
  • Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

to prove that a new medication’s benefits merit a higher price if cheaper, similar drugs are available. The process rewards companies whose drugs are more novel or help patients more, while forcing manufacturers of equally or less effective View Details
Keywords: by Danielle Kost; Health
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

work one-on-one to the policy staff trying to apply the ideas,” says Ben Edelman. “It’s a big commitment, but it’s worth it.” Many business professors do occasional consulting work for large companies, which can prove mutually beneficial... View Details
Keywords: by Carmen Nobel; Education
  • 08 Mar 2017
  • Op-Ed

Op-Ed: Can the Proposed American Health Care Act Improve on 'Obamacare'?

it passes in Congress. About the Authors John A. Quelch is the Charles Edward Wilson Professor of Business Administration at Harvard Business School. He also holds a joint appointment at Harvard T.H. Chan School of Public Health as Professor in Health View Details
Keywords: by John Quelch, Dr. Gordon Moore, and Emily Boudreau
  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

self-quarantine in sometimes unsafe home environments, anxiety about the virus and re-openings, and disconnection from treatment all are triggers and will contribute to substantial increases in substance use disorder (SUD) cases,... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 25 May 2016
  • Research & Ideas

How Consumers and Businesses are Reshaping Public Health

private treatment that they and their families can afford. In poor countries, consumers are best advised to keep their own medical records since nothing approaching an electronic record-keeping system is available. As a result, enormous... View Details
Keywords: by John A. Quelch; Health
  • 06 Sep 2022
  • Research & Ideas

Curbing an Unlikely Culprit of Rising Drug Prices: Pharmaceutical Donations

Prescription drug costs continue to climb in the United States, but tightening a loophole in a federal law may help curb rising expenses, according to research published this week in Health Affairs. Efforts to control US health care spending commonly target growing... View Details
Keywords: by Ben Rand; Insurance; Health; Pharmaceutical
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

David Blumenthal, professor at Harvard Medical School and a member of the Institute for Health Policy at Massachusetts General Hospital; Michael Newman, a senior research manager at Harris Interactive; Kinga Zapert, vice president for... View Details
Keywords: by Manda Salls
  • January 1993 (Revised October 1993)
  • Case

Medtronic, Inc.

In 1991, Bill George, CEO of Medtronic, the world's largest manufacturer of pacemakers, was evaluating his strategic options in light of the changing economic environment. In the United States, Europe, and Japan, governments were considering regulatory changes to... View Details
Keywords: Diversification; Corporate Strategy; Health Care and Treatment; Policy; Medical Devices and Supplies Industry
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Goodman, John B., and Patrick Moreton. "Medtronic, Inc." Harvard Business School Case 793-058, January 1993. (Revised October 1993.)
  • 03 Jul 2018
  • What Do You Think?

Should CEO Satya Nadella Cancel Microsoft’s Contract with ICE?

Enforcement agency (ICE) over questions about how ICE conducts its business in handling immigrant families. Many assumed a legalistic stance, reminding us that ICE, as a duly created agency of the government was only carrying out the mission View Details
Keywords: by James Heskett; Computer; Technology
  • 07 Oct 2015
  • What Do You Think?

What is the Best Immigration Model for the US?

column. Anne, for example, pointed out that the German system assigns a certain number of immigrant families to specific villages, has them take German lessons, and gives job assignments with benefits... View Details
Keywords: by James Heskett
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