Travel Industry - Publications - Faculty & Research

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

short periods of time. If you're traveling to Rio de Janeiro next week and you just bought a $700 camera that you fear you’ll lose, you can upload some information about the camera to the Trov app, swipe right, and insure it from the... View Details

Keywords: by Danielle Kost; Beauty & Cosmetics; Insurance; Service; Retail

Web

Sexual Harassment - Race, Gender & Equity

leadership. *Controlling for age, race, marital/partner status, industry, sector, and size of company. By Industry, Last 3 Years In four of the five industries where HBS alumni are most likely to work, half or more of alumnae experienced... View Details

22 Feb 2024
News

GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit

Clubs News Clubs News Crossroads Forum Explores Future of Gulf Region More than 1,300 public and private leaders convened in Riyadh, Saudi Arabia on January 30 and 31 for the Crossroads GCC Future Impact Forum, co-hosted by the HBS Club of the Gulf Cooperation Council... View Details

Keywords: Margie Kelley

May 2020 (Revised March 2022)
Case

The Coronavirus (COVID-19) Pandemic and the Global Economy (A)

By: Alberto Cavallo and Christian Godwin

In April 2020, the world struggled to contain the exponential escalation of the coronavirus (COVID-19) pandemic. Dozens of countries had imposed restrictions on travel, work, and social gatherings. A large share of the global population was under lockdowns and... View Details

Citation

Educators

Purchase

22 May 2018
First Look

New Research and Ideas, May 22, 2018

high-priced, low-volume, luxury travel product in its existing locations; so to continue its growth, it is now trying to expand into East Africa, where the traditional safari approach by most providers has been a high-volume, low-cost,... View Details

Keywords: Dina Gerdeman

01 Mar 2023
News

Step Change

accelerator Flat6Labs and its anchor investment in Algebra Ventures’ first fund. From there, it was an easy transition to a role as managing partner at Global Ventures, doing all the things hard-driving VCs do—like making presentations from a hospital bed. In March... View Details

Keywords: Julia Hanna; photographed by Abdelrahman Gabr – Koree; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

Web

Harvard Business School

founded Biodrill Technical Solutions, a provider of sustainable energy-related products and services. Augustine has also served as CEO and president of Eltrex Industries at RCSB Financial Inc. since 1976. Augustine serves as director at... View Details

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

Citation

Educators

Purchase

03 May 2010
Research & Ideas

What Is the Future of MBA Education?

different countries; and share their learning with the class when they return. The reflection piece is crucial. It is important to build leadership skills in the context of a global world. Q: What are you working on now? Garvin: I am on sabbatical and have been View Details

Keywords: by Martha Lagace; Education

26 Feb 2018
Research & Ideas

The Airbnb Effect: Cheaper Rooms for Travelers, Less Revenue for Hotels

FangXiaNuo Airbnb is revolutionizing the lodging market by keeping hotel rates in check and making additional rooms available in the country's hottest travel spots during peak periods when hotel rooms often sell out and rates skyrocket, a... View Details

Keywords: by Dina Gerdeman; Travel

01 Jul 2019
Research & Ideas

The Airbnb Lesson for Startups? Success Takes More Than Technology

power stems from its ability to identify and meet evolving customer needs, not its technology, says Thales S. Teixeira, author of the new book Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption. The company simply tapped into a need for... View Details

Keywords: by Danielle Kost; Travel; Travel

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

Research says 85 percent of people will make a purchase after reading online reviews about a product or service. This has had huge implications for the hotel industry and helps explain why TripAdvisor, a massive repository of... View Details

Keywords: by Brian Kenny; Travel; Travel

12 Nov 2015
Working Paper Summaries

Social Networks, Ethnicity, and Entrepreneurship

Keywords: by William R. Kerr & Martin Mandorff; Travel; Travel; Travel; Travel

Profile

Brittani Rettig

sciences industries on large global transformations and M&A integrations. In any free moments I have, I write a fitness and wellness blog called Grit by Brit. I also teach group fitness classes at the W Hotels and 24 Hour... View Details

Keywords: Consulting; Services; Health Care

01 Mar 2009
News

Your Taxi Is Waiting

business team needing to travel from Boston to Syracuse, New York, for example, could simply phone in the night before and book a nonstop sixty-minute flight for not much more than the cost of last-minute business-class tickets on a... View Details

Keywords: Julia Hanna; Air Transportation; Transportation

Person Page

Read excerpts from DENIAL

By: Richard S. Tedlow

The Edifice Complex: Denial at Sears

Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)

From Denial: Why Business... View Details

01 Dec 2018
News

Research Is the Foundation

high-tech giant Rakuten’s globalization process for five straight years following an English mandate for thousands of its Japanese employees. “We traveled to eight countries with tremendous assistance from the HBS global research... View Details

25 Aug 2022
News

The Great Priority Reset

1998), CEO of the global airports and travel retail group daa plc since 2017. (He starts a new role as CEO of UK-based food manufacturer Greencore this fall.) This idea of “travel with intention” is a key trend in the View Details

Profile

Jillian Dorans

I will be joining my mentor at Starwood Hotels in Marketing this summer. Additionally, to bring it full-circle, I will be doing my part to continue the expansion of HBS's presence in the industry by serving as one of next year's... View Details

Keywords: Services; Consulting

01 Apr 2000
News

The World at a Click

Like so many dot-com businesses these days, the Internet travel industry is, well, taking off. Among the e-travel elite are Travelocity.com, known for the depth of its travel... View Details

Keywords: Margie Kelly

Publications