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- Faculty Publications (104)
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- All HBS Web (313)
- Faculty Publications (104)
- 10 Mar 2015
- First Look
First Look: March 10
a deal with Woteer, and if so, on what terms? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/815076-PDF-ENG Harvard Business School Case 415-030 Building Effective Working Relationships This note introduces a framework for... View Details
Keywords: Carmen Nobel
- 02 Oct 2015
- News
The ‘F’ Word
strong relationships with our suppliers that we easily convinced them to extend us additional terms to fill that first big order. We shipped the product and waited. Day 30 arrived and a check did not. On Day... View Details
Keywords: Walt Disney Studios
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
accelerate through the crisis. We are finding that there are three stages of addressing a crisis: Stabilize and defend your core business by engaging employees, customers, suppliers and members of your community to identify and address... View Details
Keywords: by Danielle Kost
- 08 Jul 2008
- First Look
First Look: July 8, 2008
between organizational boundary spanners contributes to the formation of trust between firms. Our findings, using data on the supplier-buyer relationships of two major US auto manufacturers, suggest that history affects trust formation in... View Details
Keywords: Martha Lagace
- 27 Dec 2015
- Research & Ideas
The Most Popular Stories and Research Papers of 2015
entrepreneurs and business experts can predict their subsequent commercialization. How Should We Pay for Health Care? (536) Michael E. Porter and Robert S. Kaplan argue that reimbursement for medical services through bundled payments is the only approach that aligns... View Details
- 22 Dec 2009
- First Look
First Look: Dec. 22
traditional arms-length sourcing arrangements. At the time of the case, the company is considering a third approach to supplier relations that involves much closer cooperation and partnerships. The goal of this "third way"... View Details
Keywords: Martha Lagace
- 01 Aug 2017
- First Look
First Look at New Research and Ideas, August 1
Brand (in)fidelity: When Flirting with the Competition Strengthens Brand Relationships By: Consiglio, I., D. Kupor, F. Gino, and M.I. Norton Abstract—We document the existence and consequences of brand flirting: a short-lived experience... View Details
Keywords: Sean Silverthorne
- 03 Nov 2009
- First Look
First Look: Nov. 3
wrongdoers is consistent with their judgments, and we offer preliminary evidence on how to reduce these biases. Download the paper: http://www.hbs.edu/research/pdf/09-020.pdf Stock Price Fragility Authors:Robin Greenwood and David Thesmar Abstract We investigate the... View Details
Keywords: Martha Lagace
- 03 Mar 2009
- First Look
First Look: March 3, 2009
and complementary effects across channels to provide sales forecasting, promotion planning, and customer relationship management guidance to multichannel managers. We investigate three contingencies in a sales analysis of a leading U.S.... View Details
Keywords: Martha Lagace
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
such as hotels, restaurants, and theme parks and (2) "individual shopper targeted" offers, whereby each shopper regularly receives an extensive set of tailor-made coupons predominantly paid for by supplier brand-owners. The... View Details
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
booming business. Their credibility translated into tangible benefits for the new entity: the ability to recruit personnel and to entice suppliers (vital for companies like Handspring, which outsources its manufacturing); favorable View Details
Keywords: by John S. Rosenberg
- 22 Aug 2006
- First Look
First Look: August 22, 2006
of widths and eschewing celebrity endorsement of its products—and discusses New Balance's operations decisions to support that strategy. These include significant use of domestic manufacturing at a time when nearly all other competitors sourced finished shoes from... View Details
Keywords: Martha Lagace
- 22 Jan 2019
- First Look
New Research and Ideas, January 22, 2019
elements that executives need to align and strengthen. This article describes how companies have used the matrix to clarify their relationships with daughter brands, retool their identities to support new businesses, revamp their overall... View Details
Keywords: Dina Gerdeman
- 24 Sep 2013
- First Look
First Look: September 24
Abstract—Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which... View Details
Keywords: Sean Silverthorne
- 26 Jul 2010
- Research & Ideas
Yes, You Can Raise Prices in a Downturn
the seller's opportunity cost of capital). The only way to create a win-win customer relationship is to focus on maximizing that total space. “Try selling something at exactly its perceived value and you will likely fail.” Think of it... View Details
- 01 Apr 2001
- News
Beyond the Rim: New Paths to Success in Asia
Asia-based old economy and new economy firms. The development of supplier and client relationship management in Japanese companies. Business frontiers are being pushed back in countries throughout the... View Details
- 16 Jul 2013
- First Look
First Look: July 16
its importance. 3) Being close to people who were ambivalent about a change was always beneficial. In the end, fence-sitters were reluctant to disappoint a friend. But close relationships with resisters were a double-edged sword: such... View Details
Keywords: Anna Secino
- 03 Dec 2012
- HBS Case
HBS Cases: Against the Grain
weaknesses that underlie corruption everywhere. As an emerging professional he must also weigh the trust value of the personal relationships he is forming; his own comfort zone for ethical trade-offs; and the inherent uncertainties of... View Details
- 03 Feb 2009
- First Look
First Look: February 3, 2009
relates to the impact of these shifts: to what extent do they really affect the pace of innovative discovery and diffusion? Much of the theoretical economics literature, such as Richard Gilbert and Carl Shapiro (1990), has assumed an unambiguous View Details
Keywords: Martha Lagace
- 19 Jan 2011
- First Look
First Look: Jan. 18
was produced) into palm oil plantations. Critics had intensified their campaigns in recent years, urging—at times successfully—packaged food makers and investors to boycott palm oil suppliers accused of environmental mismanagement. While... View Details
Keywords: Sean Silverthorne