Filter Results:
(445)
Show Results For
- All HBS Web
(2,679)
- News (445)
- Research (1,752)
- Events (11)
- Multimedia (2)
- Faculty Publications (813)
Show Results For
- All HBS Web
(2,679)
- News (445)
- Research (1,752)
- Events (11)
- Multimedia (2)
- Faculty Publications (813)
Sort by
- 01 Jun 2011
- News
Mr. Start-Up
ideas to make people’s lives more fun or more productive, is an amazing opportunity. The other thing that’s important to me is to interact with people in a way that will earn their respect and make them want to do business with me — as investors, partners, or View Details
- 13 Jun 2017
- News
Finding Common Ground
company seem bigger than it actually was. He was almost discovered when a Japanese customer arrived in the United States and insisted they meet and go to dinner. Two years shy of legal drinking age, Crespin spent the evening in mortal... View Details
Keywords: Ralph Ranalli
- 26 Nov 2018
- News
New York Alumni Explore Risks and Opportunities in Climate Change
the country and found there is currently greater support for government taking swift action to address the problem.” The panel then explored investment strategies and how business leaders consider climate change in long-term strategic... View Details
- 01 Dec 2015
- News
Alumni and Faculty Books for December 2015
Alumni Books Think to Win: Unleashing the Power of Strategic Thinking by Paul Butler, John F. Manfredi, and Peter Klein (MBA 1971) (McGraw-Hill Education) The authors provide a proven plan for making View Details
- 01 Jan 2005
- News
Louis V. Gerstner, Jr., MBA 1965
twenty years ago the company was unprepared for changes in the marketplace as competitors emerged that offered clients individual pieces of the technology package, such as a database program or storage device. This brought about increased options and lower prices for... View Details
- 01 Jun 2014
- News
Clubs Hopping
strategic planning." COMMON CHALLENGES "Nonprofits are so resource-constrained, they typically spend a lot of time fighting fires and don't have the time to step back and really think strategically. When you're a mission-driven... View Details
- 01 Dec 2007
- News
How Business Schools Lost Their Way
creditors, the communities where the corporation does business, and society as a whole. The duties and responsibilities of the corporation to the stakeholders are expressed in various laws, regulations, contracts, and custom and practice.... View Details
- 01 Sep 2015
- News
The Business of Love
hours to “like” the prospect; if both opt-in, the couple is connected. There’s no browsing or searching for matches with Coffee Meets Bagel, an important differentiator for CEO Arum Kang, who describes her customer as a busy, professional... View Details
Keywords: April White
- 07 Sep 2021
- News
Skydeck Voices: For My Next Act
about how do you get a monopoly to behave in a manner that treats its customers with respect, that drives efficiency and innovation as it would if it was competing for its business and for its life. If you'd asked me would I want to do... View Details
- 01 Jun 2005
- News
Transforming the IRS
feedback from taxpayers and employees as well as measures of meaningful business results, was a critical step in changing attitudes. How did you improve customer service? There were no quick fixes or silver bullets. The IRS had to... View Details
- 01 Mar 2009
- News
Gazprom Goes Global
keep those states close to Russia and its sphere of influence, Gazprom had been billing them less for natural gas than its European customers. However, when Gazprom and the Russian government resolved to compete more openly in world markets, the company decided to... View Details
- 24 Apr 2014
- News
Improving the service experience requires excellence—but not in everything
Everyone knows what bad service feels like—and that’s something Frances Frei, Professor at HBS, wants to fix. Making the service experience better for everyone, from customers to employees, begins with understanding the services View Details
- 25 Aug 2022
- News
Case Study: Sound Check
making sure our existing customers still win and that we can still grow in that market,” says Pemberton. Should LS stick with the formula that’s been working, or should they make the leap to enterprise sales and commit to the scaling it... View Details
- 01 Mar 2017
- News
Swimming with the Stream
just a jogging soundtrack. “How can I be the person people think of when they think about power and inspiration? How can I be the go-to destination for music and feminism?” she says. “The best companies are the ones that think, ‘How can I serve the View Details
Keywords: Dan Morrell
- 12 Aug 2010
- News
You Can’t Take It with You
“How Will You Measure Your Life?” Well-known for his introduction of the “disruptive technology” concept, Christensen outlines how he counseled members of the MBA Class of 2010 to craft as thoughtful and strategic an approach to their... View Details
- 01 Feb 2000
- News
Financial Services 24/7
brokerage did Schwab reorganize. So it was a one-time disruptive technology," says McFarlan. Firms must also be strategic in anticipating when customers are ready to try new ways of doing things. It took... View Details
Keywords: Susan Young
- 01 Mar 2004
- News
Drug Imports a Hot Topic at Alumni Health-Care Conference
Conference Coverage on the Working Knowledge website. European Business Conference Seeks to Understand Differences Americans expect to find luxury goods at the mall. Europeans don’t. American shoppers expect to be waited on. U.K. View Details
- 01 Jun 1997
- News
A Better Way to Go on Strike
No-Fist should be an attractive alternative for both sides. Like a strike, it permits an unfettered war of financial attrition; unlike a strike, it ends with a windfall, competitive advantage intact, innocent bystanders upright, and View Details
- 01 Mar 2013
- News
Alumni News | Bookshelf
individual flips from being a passionate advocate of an idea to offering realistic viewpoints of the challenges in the way of success." Other behaviors to scout for include a bias toward creating data rather than getting it, a willingness... View Details
- 01 Jun 2007
- News
More Faculty Honors
teaching and research. Professor Joseph Bower is the coeditor of From Resource Allocation to Strategy, which was named Best Management Book of 2006 by strategy + business magazine. A book coauthored by Professor Sunil Gupta, Managing View Details