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- Faculty Publications (40)
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- All HBS Web (537)
- Faculty Publications (40)
- 02 Jul 2013
- First Look
First Look: July 2
service standards in the company's hospitality portfolio, Far East Hospitality. Chan and her small team in the Service View Details
Keywords: Anna Secino
- 23 Aug 2010
- Research & Ideas
The Drive to Acquire’s Impact on Globalization
frequently a win-lose exchange between nations which are unequal either in their power or in their willingness to enforce basic standards of human rights, worker safety, and environmental impact. Another... View Details
Keywords: by Paul R. Lawrence
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
healthcare is not high quality. Indeed, there is every possible quality problem you can imagine: incorrect diagnoses, drug errors, unnecessary complications, and failed treatments. Also, there are huge... View Details
- 21 Mar 2019
- News
Helping Veterans Build Careers
like Watson regularly in the Reserves and has helped the Call of Duty Endowment—the largest private funder of employment for veterans—create a solid path forward for them. “Veterans tend to leave their first jobs after military View Details
Keywords: Jill Radsken
- 05 Sep 2012
- What Do You Think?
Will Business Management Save US Health Care?
Wittenberg put it, " management will never fix the health care system (it) can promote standardization and mass production (but) the actions of individual managers will have no effect on the overall... View Details
- 22 Jul 2008
- First Look
First Look: July 22, 2008
financial development, lending rates, and the quality of intermediation, as well as employment and investment. Credit markets with nationalized banks experienced faster credit... View Details
Keywords: Martha Lagace
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
interdependent. And although you may have a great doctor with the best intentions, the system may not allow him or her to give the quality of care they would like to. A: Absolutely. My heart really goes out... View Details
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
participation will make the Bank more effective at fighting poverty. Many bank staff object that such standards (particularly the second set) would be unworkable in practice, and could only result in... View Details
Keywords: by Alnoor Ebrahim
- 15 Feb 2011
- First Look
First Look: Feb. 15
Privado y las Responsabilidades Públicas: El Rol de las Soluciones Comerciales en la Temática Social Authors:Michael Chu Publication:Chap. 1 in Negocios Inclusivos y Creación de Empleo. Madrid: Universidad Complutense de Madrid, forthcoming Abstract In today's world,... View Details
Keywords: Sean Silverthorne
- 17 Apr 2012
- First Look
First Look: April 17
interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find... View Details
Keywords: Carmen Nobel
- 11 Jan 2017
- Research & Ideas
The Paradoxical Quest to Make Food Look 'Natural' With Artificial Dyes
Historians.) Hisano’s paper looks at how industry players and regulators collectively decided what any given food is supposed to look like—and redefined the marketing meaning of “natural.” The quest for summery butter View Details
Keywords: by Carmen Nobel
- 07 Mar 2000
- Research & Ideas
Putting Health Care Consumers in the Driver’s Seat
executives from Fortune 1000 companies. Among employees, 73 percent expressed interest in a defined contribution system, citing advantages such as the ability to choose the best quality plan in which their physician participates View Details
- 10 Sep 2013
- First Look
First Look: September 10
Publications 2006 Regional Studies Spatial Determinants of Entrepreneurship in India By: Ghani, Ejaz, William R. Kerr, and Stephen O'Connell Abstract—We analyze the spatial determinants of entrepreneurship in India in the manufacturing... View Details
Keywords: Sean Silverthorne
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
leadership has the courage to initiate the measures necessary to do so. We've discovered that standard initiatives such as employee surveys, interviews by external consultants, and even relatively... View Details
- 20 Nov 2007
- First Look
First Look: November 20, 2007
ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality of intermediation, as well as employment... View Details
Keywords: Martha Lagace
- 13 Jan 2009
- First Look
First Look: January 13, 2009
standard measures of patent quality, we find that patents granted to firms involved in private equity transactions are more cited (a proxy for economic importance), show no significant shifts in the fundamental nature of the research,... View Details
Keywords: Martha Lagace
- 21 Jun 2004
- Research & Ideas
Music Downloads: Pirates—or Customers?
downloading? And how effective has that strategy been? For example, is it a good thing to sue potential customers? A: Suing potential customers is not exactly a standard entry in the book of good CRM. More... View Details
- 09 Sep 2009
- First Look
First Look: September 9
institutions in which ongoing crises of legitimacy demonstrate the need for a renewal of embedded liberalism and a revitalization of global governance. They are as follows: the activities of transnational corporations, particularly with... View Details
Keywords: Martha Lagace
- 08 Jan 2007
- What Do You Think?
Neuro Economics: Science or Science Fiction?
associated with findings based on research in need of standards and more fully-developed methods. Joseph Mello points out that "these studies will produce results along two lines. First, there will be... View Details
Keywords: by Jim Heskett
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details
Keywords: by Rachel Layne