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Show Results For
- All HBS Web
(4,691)
- People (13)
- News (1,430)
- Research (2,711)
- Events (9)
- Multimedia (7)
- Faculty Publications (1,733)
- 13 Aug 2021
- Blog Post
Exploring Racial Justice with the Scaling Minority Businesses Course
Nimisha Ganesh is a Class of 2021 MBA graduate from Harvard Business School and the Co-Founder & Chief Operating Officer of GenUnity, a civic leadership startup. Prior to HBS, she worked at Goldman Sachs and Kitamba, a U.S.-based... View Details
- February 1996 (Revised June 1996)
- Supplement
Indianapolis: Activity-Based Costing of City Services (B)
By: Robert S. Kaplan
Supplements the (A) case. View Details
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (B)." Harvard Business School Supplement 196-117, February 1996. (Revised June 1996.)
- Jul 29 2015
- Testimonial
Developing a Service Firm's Greatest Asset
- Web
Frequently Asked Questions - Research Computing Services
Help Frequently Asked Questions 4ms Accessing Our Services and Training Can I provide a research collaborator access to the HBSGrid? Non-HBS Collaborators of HBS faculty can gain access to the research computing grid by requesting a guest... View Details
- March 2016 (Revised February 2020)
- Teaching Note
Compass Group: The Ascension Health Decision
By: Ryan W. Buell
In 2012, Compass Group (Compass) was on the verge of closing a $2 billion deal with Ascension Health (Ascension), one of the largest healthcare systems in the United States. Under the deal, Compass would provide foodservice management and cleaning services for 86 of... View Details
- June 1991 (Revised October 1992)
- Case
Otis Elevator Co.: Managing the Service Force
Cash, James I., Jr. "Otis Elevator Co.: Managing the Service Force." Harvard Business School Case 191-213, June 1991. (Revised October 1992.)
- 11 Feb 2015
- News
Dedicated to a public service mission
Western Pacific deployments during Operations Enduring Freedom and Iraqi Freedom, then joined the private sector at Caustic Soda and, more recently, Dow Solar. Outside the office, he has actively volunteered at his local church and a... View Details
- September 2014
- Teaching Note
Entrepreneurial Finance Lab: Scaling an Innovative Start-up Financing Venture
By: Joan Farre-Mensa
The Entrepreneurial Finance Lab (EFL) is a financial technology start-up that has developed a new tool that uses psychometric tests to aid banks in developing markets with credit scoring of business loan applicants. EFL's ultimate goal is to solve the financing gap... View Details
- Fall 2016
- Article
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Manufacturing & Service Operations Management 18, no. 4 (Fall 2016): 461–474.
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Manufacturing & Service Operations Management Meritorious Service Award. Christian Kaps : Awarded Runner-up in the 2023 POMS CSOM Student Paper Competition from the College of... View Details
- Article
Build It, Buy It, or Both? Rethinking the Sourcing of Advertising Services
By: Alvin J. Silk and Marta M. Stiglin
This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to... View Details
Silk, Alvin J., and Marta M. Stiglin. "Build It, Buy It, or Both? Rethinking the Sourcing of Advertising Services." International Journal of Marketing Studies 8, no. 1 (February 2016).
- 2020
- Working Paper
Automation and the Plight of Young Workers: Evidence from the Automation of Telephone Operation in the Early 20th Century
By: Daniel P. Gross and James J. Feigenbaum
Telephone operation was one of the most common jobs for young American women in the early 1900s. Between 1920 and 1940, AT&T adopted dial service in over half of U.S. telephone exchanges, automating away a legion of operators. We show that upon a city's adoption of... View Details
Keywords: Employment; Labor; Gender; Technology Adoption; History; Telecommunications Industry; United States
- March 2017
- Case
Swagbucks
By: Jeffrey F. Rayport and Matthew G. Preble
In early 2016, Chuck Davis, chairman and CEO of Prodege LLC, parent company of the brand promotion business Swagbucks, and Josef Gorowitz, Prodege’s founder and president, must decide whether to acquire MyPoints, a competitor to Swagbucks, after the company’s... View Details
Keywords: Loyalty Management; Scaling; Scale; Entrepreneurship; Human Resources; Employees; Employee Relationship Management; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Leading Change; Growth Management; Religion; Technology; Online Technology; Internet; Transition; Leadership; Web Services Industry; Web Services Industry; United States
Rayport, Jeffrey F., and Matthew G. Preble. "Swagbucks." Harvard Business School Case 817-068, March 2017.
- 15 May 2013
- News
Sustainability in Financial Services Is Not About Being Green
- 2016
- Working Paper
The Impact of Supplier Inventory Service Level on Retailer Demand
By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Service Industry; Service Industry
Craig, Nathan, Nicole DeHoratius, and Ananth Raman. "The Impact of Supplier Inventory Service Level on Retailer Demand." Working Paper. (Revised January 2016.)
- 2015
- Working Paper
Build It, Buy It or Both? Rethinking the Sourcing of Advertising Services
By: Alvin J. Silk and Marta M. Stiglin
This paper provides an update on the current state of in-house agencies. Whereas traditional consideration of internalizing advertising services was framed as a binary choice of build or buy, today's advertisers frequently pursue hybrid policies of build and buy to... View Details
Silk, Alvin J., and Marta M. Stiglin. "Build It, Buy It or Both? Rethinking the Sourcing of Advertising Services." Harvard Business School Working Paper, No. 15-093, June 2015.
- Web
Guidelines for Choosing Resources - Research Computing Services
priority score that might limit your work the more you compute, in order to allow others to run theirs as well. Jobs cannot exceed a maximum of 16 cores. long This queue is general purpose queue for all background, batch work and scaled... View Details
- 01 Jun 2004
- News
Alumni Clubs Click with New Web Services
delivers easy-to-use, feature-rich Web site and club management services to alumni clubs and associations. The move came in response to requests from clubs for more technical assistance, says John Beckvold, director of finance and View Details
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.
- 1993
- Book
Integrating Service Strategy in the Manufacturing Company
By: H. Mathe and R. D. Shapiro
Mathe, H., and R. D. Shapiro. Integrating Service Strategy in the Manufacturing Company. London, New York: Chapman & Hall, 1993.