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Show Results For
- All HBS Web
(1,375)
- People (1)
- News (338)
- Research (783)
- Events (3)
- Multimedia (38)
- Faculty Publications (498)
- 14 Jul 2006
- News
The Case for Consumer-Driven Medicaid
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- 15 Aug 2020
- Video
Returning to Campus Safely
- 15 Mar 2021
- News
Why Is It So Hard to Speak Up at Work?
- 27 Apr 2023
- Video
IFC Intro: GEO, Financial Aid, Registrar Services
- 12 Dec 2012
- Research & Ideas
Power to the People: The Unexpected Influence of Small Coalitions
Harvard Business School Professor J. Gunnar Trumbull balks at the ubiquitous idea that the concentrated power of a few billionaires controls public policy and government regulation. Exaggeration of the impact of big business on public policy, he says, comes at a high... View Details
Keywords: by Kim Girard
- Research Summary
Overview
By: Amy C. Edmondson
My research examines psychological safety and cross-boundary teaming within and between organizations. I am particularly interested in how leaders enable the learning and collaboration that are vital to performance in a dynamic environment. In one stream of my... View Details
- 10 Feb 2016
- News
Can OSHA Inspections Be Made More Effective?
- 15 Feb 2022
- Video
Omobola Johnson
Omobola Johnson, the former Minister of Communication Technology in Nigeria, discusses the ways the Ebola crisis prepared Nigeria to confront the COVID-19 pandemic and healthcare challenges in access, quality, and safety that can be solved using technology. View Details
- 22 Jul 2016
- News
Chipotle’s Rough Spell Is No Help for Its Rivals
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
No one likes to waste time standing in line. So why don't more people try to bribe their way to the front? Should companies allow some customers to move to the front of the line for a hefty fee? Is there a market for time? Felix Oberholzer-Gee began to ponder this... View Details
Keywords: by Sean Silverthorne
- 05 Aug 2020
- News
Rethink How You Do Business in Order to Keep Being Innovative
- November 2022
- Article
Shared Electric Scooters and Electric Bikes Can Reduce Traffic in Urban Centres
By: Omar Isaac Asensio
Evidence from a policy experiment shows that public safety bans on electric scooters and electric bikes can generate unintended traffic congestion in city centres. The studied ban is found to increase travel times by 9–11% for daily evening commutes and by 37%... View Details
Asensio, Omar Isaac. "Shared Electric Scooters and Electric Bikes Can Reduce Traffic in Urban Centres." Nature Energy 7, no. 11 (November 2022): 1013–1014. (Summary of Impacts of Micromobility on Car Displacement with Evidence from a Natural Experiment and Geofencing Policy.)
- November 2018 (Revised June 2019)
- Case
Universal Basic Income, Job Guarantees, or None of the Above?
By: William R. Kerr, Reilly Kiernan and Jordan Bach-Lombardo
How can policymakers and business leaders address AI and automation's potential for widespread labor market displacement? This case examines potential policy responses, looking closely at the United States' existing social safety net and the impacts of implementing... View Details
Keywords: UBI; Job Guarantee; Managing The Future Of Work; EITC; Employment; Labor; Social Issues; Income; Government and Politics; Policy; Problems and Challenges
Kerr, William R., Reilly Kiernan, and Jordan Bach-Lombardo. "Universal Basic Income, Job Guarantees, or None of the Above?" Harvard Business School Case 819-035, November 2018. (Revised June 2019.)
- 05 Dec 2008
- News
Rebuilding America - now
- October 2019
- Supplement
Airbus vs. Boeing (H): Wing Cracks and Battery Fires (2013)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes an issue with the batteries of Boeing’s 787 Dreamliner planes overheating and sometimes catching fire in 2013. The planes were grounded for several months until Boeing introduced new safety measures. The case also discusses a problem with cracks on... View Details
Keywords: Product Development; Air Transportation; Projects; Competition; Safety; Manufacturing Industry; Air Transportation Industry; United States; Europe
Casadesus-Masanell, Ramon, and Karen Elterman. "Airbus vs. Boeing (H): Wing Cracks and Battery Fires (2013)." Harvard Business School Supplement 720-383, October 2019.
- June 2010
- Article
Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers
By: David I. Levine and Michael W. Toffel
Several studies have examined how the ISO 9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and safety... View Details
Keywords: Quality; Management; Standards; Employees; Wages; Organizations; Profit; Safety; Health; Policy
Levine, David I., and Michael W. Toffel. "Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers." Management Science 56, no. 6 (June 2010): 978–996. (Appendix. Profiled by industry practitioners in Quality Digest, Quality Progress, ANSI-ASQ National Accreditation Board (ANAB).)
- October 31, 2017
- Article
In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers
The Harvey Weinstein horror show has brought attention to previously unspoken abuses of male power to sexually harass and suppress women. Prominent women are joining the #MeToo moment, feeling safety in numbers as they reveal facing egregious bullying. Businesses are... View Details
Keywords: Sexual Harassment; Gender Inequality; Gender; Equality and Inequality; Change; Safety; Corporate Governance
Kanter, Rosabeth Moss. "In Tackling #MeToo, Don’t Ignore Micro-Insults That Harm Women’s Careers." Harvard Business School Working Knowledge (October 31, 2017). (Op-ed.)