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  • All HBS Web  (825)
    • News  (303)
    • Research  (354)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)

Show Results For

  • All HBS Web  (825)
    • News  (303)
    • Research  (354)
    • Events  (3)
    • Multimedia  (16)
  • Faculty Publications  (208)
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  • 13 Mar 2017
  • Research & Ideas

Hiding Products From Customers May Ultimately Boost Sales

way to handle assortment rotation strategy—even restaurants. “For example, some sushi restaurants serve unique sushi rolls on a conveyor belt that passes in front of customers,” Ferreira and Goh write in the paper. “Customers must decide... View Details
Keywords: by Carmen Nobel; Retail; Fashion
  • 09 Jan 2013
  • Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

Customer Feedback Not on elBulli's Menu At its height, Chef Ferran Adrià's elBulli restaurant may have been the most popular in the world, but why? In professor Michael Norton's course, students learn about marketing from a business owner... View Details
Keywords: Re: Multiple Faculty
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

America small-business owners moved quickly when COVID-19 started shuttering shops in March. Fine dining restaurants shifted to takeout. Book shops introduced curbside pickup. Gyms offered classes online. Business owners, it seemed, just... View Details
Keywords: by Danielle Kost; Food & Beverage; Service
  • 19 Dec 2018
  • Sharpening Your Skills

New Year, New Habits

number of actions that build society. The following studies reveal proven methods of encouraging healthy eating and exercise. A Simple Way for Restaurant Inspectors to Improve Food Safety Basic tweaks to the schedules of food safety... View Details
Keywords: by Sean Silverthorne
  • 13 Mar 2018
  • First Look

March 13, 2018

Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54145 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract—Collaborating with Yelp and the City of San... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2011
  • Research & Ideas

Is Groupon Good for Retailers?

First, discount vouchers can provide price discrimination, letting merchants reach customers who value the merchant less than the merchant's ordinary customers do. For instance, some customers are willing to pay full price for a given restaurant—great! The View Details
Keywords: by Carmen Nobel; Advertising; Technology
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

on firm exit in the restaurant industry, exploiting recent changes in the minimum wage at the city level. We find that the impact of the minimum wage depends on whether a restaurant was already close to the... View Details
Keywords: Dina Gerdeman
  • 02 Jan 2018
  • Op-Ed

'Dear Working Knowledge'--Our Favorite Reader Comments of the Year

that stands between the consumer and the provider. You don't see this problem in food service - where restaurants pile on needless amounts of food just to charge for more of it. If customers don't like being charged needlessly, they will... View Details
Keywords: by Sean Silverthorne
  • 28 Aug 2018
  • First Look

New Research and Ideas, August 28, 2018

implications for pay inequality and pay transparency Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=54750 Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca... View Details
Keywords: Dina Gerdeman
  • 09 Sep 2024
  • HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

Will Hurwitz. McDonald’s emerges from a slump With 40,000 mostly franchised restaurants across the world, McDonald’s serves some 63 million customers daily and employs more than 2 million workers. The brothers who founded the chain in... View Details
Keywords: by Avery Forman; Food & Beverage
  • 03 Apr 2018
  • First Look

New Research and Ideas, April 3, 2018

the Minimum Wage on Firm Exit By: Luca, Dara Lee, and Michael Luca Abstract—We study the impact of the minimum wage on firm exit in the restaurant industry, exploiting recent changes in the minimum wage at the city level. We find that the... View Details
Keywords: Sean Silverthorne
  • 18 Nov 2014
  • First Look

First Look: November 18

offer a structural approach to answering this question, allowing for (1) reviewers to vary in stringency and accuracy, (2) reviewers to be influenced by existing reviews, and (3) product quality to change over time. Applying this approach to View Details
Keywords: Sean Silverthorne
  • 04 Dec 2012
  • First Look

First Look: December 4

reviews on average) and accuracy (some reviewers are more erratic than others), (2) reviewers to be influenced by existing reviews, and (3) product quality to change over time. We apply this approach to reviews from Yelp.com to derive optimal ratings for each View Details
Keywords: Carmen Nobel
  • 16 Apr 2001
  • Research & Ideas

Making the Most of Government Upheaval

markets, trade tariffs, and taxation virtually overnight in 1991, sending shock waves throughout its economy. For YPF, at the time heavily diversified in cinemas, airlines, hotels, and restaurants in addition to energy, the first order of... View Details
Keywords: by Nancy O. Perry
  • 02 Oct 2000
  • Research & Ideas

The Dubious Logic of Global Megamergers

Also, McDonald's has already shouldered some of the costs of establishing quick-service restaurant formats locally. Sell Out. Even in cases where the big deal makes sense, it may be better for your company's shareholders if you're the... View Details
Keywords: by Pankaj Ghemawat & Fariborz Ghadar
  • 20 May 2008
  • First Look

First Look: May 20, 2008

oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979 they sold the business and retired. In 2000, Blake became... View Details
Keywords: Martha Lagace
  • 01 May 2020
  • In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change.  We asked faculty members affiliated with the Business and Environment Initiative at... View Details
Keywords: by Danielle Kost
  • 18 Aug 2011
  • Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

quite different from what was first proposed. And therein lies a tale, as any entrepreneur can tell you. Paul Conforti (MBA '97) was a 1997 quarterfinalist with classmates Kim Moore and Kristen Krzyzewski for Finale, an upscale restaurant... View Details
Keywords: by Julia Hanna; Education
  • 10 Aug 2020
  • Research & Ideas

COVID's Surprising Toll on Careers of Women Scientists

Foundation. About the Author Rachel Layne is a writer based in the Boston area. [Image: valentinrussanov] Related Reading Restaurant Revolution: How the Industry Is Fighting to Stay Alive Who Guarantees Your Workplace Is Safe for Return?... View Details
Keywords: by Rachel Layne; Pharmaceutical; Biotechnology; Health
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

recently, and the cafes had menus printed in five languages," says Underhill. "But in South Florida, an area heavily populated by Hispanics, there are restaurants that don't have menus printed in Spanish." In Washington,... View Details
Keywords: by Richard Bierck; Retail
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