Publications

Publications

Filter Results: (702) Arrow Down

Show Results For

← Page 14 of 702 Results →
  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
Related
  • Web

Events - Business History

the book on the Oxford University Press website. Apr 3 03 Apr 2023 Seminar Hybrid Seminar: William Kirby (HBS), "Empires of Ideas: Creating the Modern University from Germany to America to China" William Kirby, T.M. Chang Professor of... View Details
  • September 2011 (Revised January 2012)
  • Case

Telemonitoring at Visiting Nurse Health System

By: F. Warren McFarlan, Mark Keil and Mala Kaul
The Telemonitoring at Visiting Nurse Health System case presents one home healthcare organization's efforts to use telemonitoring to improve the quality of care provided to at-risk patients who were discharged from hospitals and needed home care. After two years of... View Details
Keywords: Capital Budgeting; Cost vs Benefits; Risk Management; Technology Adoption; Technological Innovation; Organizational Change and Adaptation; Competitive Strategy; Health Industry; Technology Industry
Related
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

protections—including termination fees—in M&A deals. Prior to 2011, the UK permitted termination fees up to 1% of deal value and there was no prohibition on other protection devices. We examine the effect of this regulatory View Details
Keywords: Carmen Nobel
  • 14 Mar 2023
  • In Practice

What Does the Failure of Silicon Valley Bank Say About the State of Finance?

single day, leaving the bank with a $1 billion negative balance, according to a regulatory filing by the company. While financial regulators have announced that the US will guarantee all deposits at SVB, its collapse has spooked customers... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • Web

Human Behavior & Decision-Making - Faculty & Research

price declines following events damaging the Party’s reputation, and (vi) firms increase rhetorical alignment after regulatory inspections. Guided by these findings, we propose a conceptual framework wherein rhetorical alignment serves as... View Details
  • 23 Apr 2013
  • First Look

First Look: April 23

disclosure subsidize consumers. And third, higher competition intensity tends to increase the volume of consumer information disclosed by firms. Our findings are particularly relevant to the business models of Internet firms and contribute to inform the View Details
Keywords: Sean Silverthorne
  • 19 Jan 2011
  • Research & Ideas

Activist Board Members Increase Firm’s Market Value

government's regulatory efforts to increase shareholder power at the board level following the recent financial crisis. To help answer that question, three Harvard Business School professors performed a natural experiment made possible by... View Details
Keywords: by Carmen Nobel
  • 18 Jun 2013
  • First Look

First Look: June 18

managers-firms with the greatest information frictions prior to the rule change. We report three changes related to compensation after 1992 for division managers. First, within firms with dispersed managers, division manager pay co-moves... View Details
Keywords: Anna Secino
  • Web

Curriculum - Business & Environment

systems to measure, track, and influence climate friendly changes to reduce CO2 emissions across the world's fourth largest dairy cooperative. Finance I Project Helios: Harvesting the Sun Key concepts: Return on Investment, Financial... View Details
  • 02 Aug 2011
  • First Look

First Look: August 2

temporary moratorium that followed the spill, the case ends with discussion of possible regulatory responses. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/711021-PDF-ENG The Changing Face of... View Details
Keywords: Sean Silverthorne
  • 03 Jul 2012
  • First Look

First Look: July 3

also discusses the German health care system, its regulatory constraints, and Schön's attempts to change the paradigm of competition in the sector. Purchase this case:http://hbr.org/search/712475-PDF-ENG... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2016
  • First Look

March 8, 2016

results. They advocate using alternative methods for estimating risk-adjusted returns and excluding some observations from our sample. Amihud and Stoyanov claim that making such changes renders our results not significant (though... View Details
Keywords: Sean Silverthorne
  • Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details
  • Web

Research - Behavioral Finance & Financial Stability

Finance and Financial Stability Initiative evaluate the demand for long term government bonds from Pension and Insurance companies. Regulatory changes are used to provide collaborating evidence that the... View Details
  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

budgets. Concurrently, changes to other government policies were causing expatriates—who made up about a third of Saudi Arabia’s population and were a key consumer of Almarai’s dairy products—to leave the country in droves. This case... View Details
Keywords: Dina Gerdeman
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

the one that existed in early March. How will the COVID-19 crisis change the landscape of the industry, and what do restaurants need to do to survive? And, what should consumers, desperate to return to their favorite restaurants but wary... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • 15 Jan 2013
  • First Look

First Look: January 15

particular setting. This paper exploits a plausibly exogenous change in the liability structure offered by a microfinance program in India, which shifted from individual to group liability lending. We find evidence that the lending model... View Details
Keywords: Sean Silverthorne
  • 28 Jan 2008
  • Research & Ideas

Billions of Entrepreneurs in China and India

that they can leverage both countries symbiotically. Second, conduct a series of experiments. An entrepreneur has to make many decisions: how much money to sink in, whether to partner, how to work with relevant government or regulatory... View Details
Keywords: by Martha Lagace
  • 22 Feb 2018
  • Book

The New History of American Capitalism

which democracy and capitalism are embodied need to be reinvented again and again.” His contribution attends to the role of public debt, other financial investments, and the reach of empire as elements in the maldistribution of modern wealth. Scholars also trace fiscal... View Details
Keywords: Manufacturing