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- All HBS Web (1,033)
- Faculty Publications (135)
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- 23 Oct 2013
- Research & Ideas
Overcoming Nervous Nelly
people anxious by listening to a short music clip and see how they suffer in mock negotiations, then we can extrapolate the effects of anxiety to the pressures of the real world, where it's likely to have an even more profound... View Details
Keywords: by Michael Blanding
- 04 Dec 2019
- Book
Creating the Experimentation Organization
subtle tweaks to everything from varying shades of color to alternative placement of links and menu options for booking properties. It’s part of an innovative culture of experimentation that pervades every aspect of how the company... View Details
Keywords: by Michael Blanding
- 15 Mar 2017
- Lessons from the Classroom
More Than 900 Examples of How Climate Change Affects Business
This word cloud is composed of blog posts by more than 900 students describing how individual organizations are likely to be affected by climate change. Image by Patrick Clapp Last fall, first-year MBA students at Harvard Business School received a new assignment in... View Details
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
real exchange rates and the fallacy of composition, Mark Setterfield (ed), Handbook of Alternative Theories of Economic Growth, Northampton, MA: Edward Elgar. Canuto, Otaviano, Mona Haddad, Gordon Hanson... View Details
Keywords: by Christian Ketels
- 31 May 2017
- What Do You Think?
Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?
for growth for the company; what would consumers want to purchase online that would fit into a rapid response distribution model? Students rejected numerous options involving lower-value items such as dog food, which would require... View Details
- 29 Jan 2021
- Op-Ed
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
as more options hit the market. Some countries, such as Israel, have been quite successful in getting vaccine adoption. Others, such as the United States and members of the European Union, have struggled, while many others, such as... View Details
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
widespread dissatisfaction with the status quo. Someone must develop a vision for the future and a plan to get there. During the second stage, there must be a real willingness to take on the resisters—the most dangerous of these, warns... View Details
Keywords: by Nick Morgan
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
century? Today, the world’s largest taxi company (Uber) owns no cars; the world’s largest provider of accommodations (Airbnb) owns no real estate; and the world’s largest retailer (Alibaba) owns no inventory. Modern platform thinking has... View Details
Keywords: by Martha Lagace
- 30 Jun 2021
- In Practice
The Harvard Business School Faculty Summer Reader 2021
voting. It is the willingness to work together at the grass roots and in government to solve problems, as I argue in my own recent book, Think Outside the Building. "Instead of theories about democracy or its rise and fall, I plan to... View Details
Keywords: by Kathryn Haviland
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
fabricated or real crisis is an essential ingredient for effective change management, as an existential threat breaks down many barriers to change. With such an unprecedented crisis, it is stretching and breaking apart even the strongest... View Details
- 28 May 2020
- Research & Ideas
Coronavirus Could Create a 'Bankruptcy Pandemic'
important to note that the costs and administrative demands of Chapter 11 impose a proportionately heavier burden on smaller companies, sometimes so much so that they have no realistic option other than to liquidate in Chapter 7. Although... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
interacting with the real you (authenticity), when they have faith in your judgment and competence (logic), and when they feel that you care about them (empathy),” they write. Put together, these factors argue for an informal,... View Details
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
personalized selling (cosmetics, for example), online shops have a hard time creating a satisfying experience. Hence stores have much to offer in these product categories. What strategies can retailers implement given the increasing lack of productivity of their retail... View Details
- 19 Aug 2013
- Research & Ideas
Studying How Income Inequality Shapes Behavior
voting. Moss offers a simple analogy: Imagine you want to test a theory that punches cause stomachaches. If you examine the data and find that some people get punched without getting stomachaches, and that others get stomachaches without... View Details
Keywords: by Michael Blanding
- 13 Jan 2021
- Research & Ideas
How 'Small C' Change Can Beat Large-Scale Rebuilding
Even as COVID vaccines begin early deployment, pressure on leaders continues to mount to engage in “Big C” change: rapid course corrections through job cuts, recruiting a fresh management team, and redesigning roles and responsibilities to score quick wins. Clearing... View Details
- 04 Apr 2012
- Research & Ideas
When Founders Recruit Friends and Family as Investors
founder-CEO said that "if you think there is a real possibility that you might lose their investment, maybe you haven't addressed all the risks" and should take the hint to think again and try harder to reduce them. However,... View Details
Keywords: by Noam Wasserman
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
is opportunity The past few years, companies have complained of a dearth of women and minority applicants. It would be a real silver lining if the pandemic creates the wave of “new” candidates you describe. What will be even better is if... View Details
Keywords: by James Heskett
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
journals. “Academic research can be helpful, but it tends to be overly complex, hard to digest, and not backed by real quantitative insights from customer populations or engagements,” says Neale-May, executive director of the Chief... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
shortsighted, sub-optimal, and conflict-ridden. For example, when field sales, telesales, and customer service people all interact with the same account, the objective is flawless, efficient, timely service but the real result can be... View Details
Keywords: by Benson Shapiro
- 19 Mar 2013
- First Look
First Look: March 19
on average, firms' self-reported anticorruption efforts reflect real efforts to combat corruption and are not merely cheap talk. Download the paper: http://ssrn.com/abstract=2229039 When to Sell Your Idea: View Details
Keywords: Sean Silverthorne