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Show Results For
- All HBS Web
(350)
- News (59)
- Research (255)
- Events (1)
- Multimedia (1)
- Faculty Publications (216)
- October 2002 (Revised December 2003)
- Case
eShip-4U
By: Roy D. Shapiro and Timothy M. Laseter
eShip is a small Israeli start-up with a potentially exciting new concept for the residential package-delivery value chain--the Automatic Delivery Machine (ADM). Much like today's ubiquitous ATMs, ADMs would allow consumers to have parcels delivered to a nearby ADM... View Details
Keywords: Business Startups; Business Model; Service Operations; Logistics; Corporate Strategy; Information Technology; Competitive Strategy; Value Creation; Saving; Innovation and Invention; Transportation Industry; Service Industry; Shipping Industry; Israel; United States
Shapiro, Roy D., and Timothy M. Laseter. "eShip-4U." Harvard Business School Case 603-076, October 2002. (Revised December 2003.)
- October 1996
- Teaching Note
Intercon Singapore, Teaching Note
By: Roy D. Shapiro and Marie-Therese M. Flaherty
- October 1996 (Revised March 2000)
- Teaching Note
Intercon Japan TN
By: Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-688-056). View Details
- September 1996
- Teaching Note
Kodak Business Imaging Systems Division, Teaching Note
By: Roy D. Shapiro and Marie-Therese M. Flaherty
Teaching Note for (9-693-043). View Details
Keywords: Electronics Industry
Shapiro, Roy D., and Marie-Therese M. Flaherty. "Kodak Business Imaging Systems Division, Teaching Note." Harvard Business School Teaching Note 697-009, September 1996.
- October 1995 (Revised January 1997)
- Background Note
Stonehaven, Inc.: Analysis
By: H. Kent Bowen and Roy D. Shapiro
Bowen, H. Kent, and Roy D. Shapiro. "Stonehaven, Inc.: Analysis." Harvard Business School Background Note 696-076, October 1995. (Revised January 1997.)
- March 1994
- Supplement
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
By: Roy D. Shapiro and Michael D. Watkins
Supplements the (A) case. View Details
Keywords: Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)." Harvard Business School Supplement 694-077, March 1994.
- October 1993 (Revised July 1997)
- Case
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)
By: Roy D. Shapiro and Michael D. Watkins
AT&T's Universal Card Services (UCS) has been extremely successful during its short lifetime. Dedicated to improving service quality and customer satisfaction, chief quality officer Rob Davis and his quality team have designed and put into place an unusual measurement... View Details
Keywords: Customer Satisfaction; Policy; Compensation and Benefits; Performance Evaluation; Quality; System; Telecommunications Industry
Shapiro, Roy D., and Michael D. Watkins. "Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (A)." Harvard Business School Case 694-047, October 1993. (Revised July 1997.)
- March 1986 (Revised February 1987)
- Case
Air Canada: Organizing for Public Relations and Media Relations (A)
By: Stephen A. Greyser and Roy V. Eales
Greyser, Stephen A., and Roy V. Eales. "Air Canada: Organizing for Public Relations and Media Relations (A)." Harvard Business School Case 586-144, March 1986. (Revised February 1987.)
- September 1981 (Revised August 1987)
- Case
CIBA-GEIGY Agricultural Division
By: Benson P. Shapiro and Roy H. Schoeman
In 1979 Leo Bontempo, marketing vice president of Ciba-Geigy Agricultural Division was deciding whether to purchase an $840,000 program for TeleSession. This was a marketing service designed to accelerate the adoption of new products among large innovative growers by... View Details
Keywords: Marketing Strategy; Innovation Strategy; Communication; Agriculture and Agribusiness Industry
Shapiro, Benson P., and Roy H. Schoeman. "CIBA-GEIGY Agricultural Division." Harvard Business School Case 582-026, September 1981. (Revised August 1987.)
- January 1991 (Revised June 1991)
- Case
Olivetti Group (A)
By: Malcolm S. Salter and Roy V. Eales
Keywords: Information Technology Industry
Salter, Malcolm S., and Roy V. Eales. "Olivetti Group (A)." Harvard Business School Case 391-134, January 1991. (Revised June 1991.)
- October 1989 (Revised May 1990)
- Supplement
Olivetti (C1): The Transition Concerto, Finale
By: Malcolm S. Salter and Roy V. Eales
Salter, Malcolm S., and Roy V. Eales. "Olivetti (C1): The Transition Concerto, Finale." Harvard Business School Supplement 390-004, October 1989. (Revised May 1990.)
- 08 Jan 2020
- Blog Post
Know Your Audience - Recruiting HBS Students for Private Equity
are also able to attract students through targeted outreach. On-Campus ROI While this is not the case for all industries, on campus presentations continue to be a highly effective platform for Private Equity firms. Katja finds that this... View Details
Keywords: Venture Capital / Private Equity
- January 2002
- Background Note
The Major Global Stock Exchanges
By: Ashish Nanda, Thomas J. DeLong and Lynn Villadolid Roy
Describes the major global stock exchanges. View Details
Nanda, Ashish, Thomas J. DeLong, and Lynn Villadolid Roy. "The Major Global Stock Exchanges." Harvard Business School Background Note 902-169, January 2002.
- January 2002
- Background Note
History of Investment Banking
By: Ashish Nanda, Thomas J. DeLong and Lynn Villadolid Roy
Describes the history of investment banking. View Details
Nanda, Ashish, Thomas J. DeLong, and Lynn Villadolid Roy. "History of Investment Banking." Harvard Business School Background Note 902-168, January 2002.
- January 2004
- Article
From Supply Chain to Demand Chain: The Role of Lead Time Reduction in Improving Demand Chain Performance
By: Suzanne de Treville, Roy D. Shapiro and Ari-Pekka Hameri
de Treville, Suzanne, Roy D. Shapiro, and Ari-Pekka Hameri. "From Supply Chain to Demand Chain: The Role of Lead Time Reduction in Improving Demand Chain Performance." Journal of Operations Management 21, no. 6 (January 2004): 613–627.
- 31 Mar 2020
- Blog Post
Know Your Audience – Recruiting HBS Students for Investment Management
in the spring semester, we encourage you to do so. The ROI of a Summer Intern, or a Summer Project Bringing on a summer intern is a great opportunity for Investment Management firms to extend the interview process and get to know... View Details
Keywords: Investment Management / Hedge Fund
- October 2010 (Revised December 2015)
- Supplement
Toyota Motor Corporation: 1990-2010
By: Roy D. Shapiro and Stephanie van Sice
This case follows Toyota's remarkable growth and geographic expansion from 1990 to 2010 and, in the recalls of 2009 and 2010, poses questions about the impact of that growth. Issues of increasing technological complexity also play a part. View Details
Keywords: Growth and Development; Problems and Challenges; Expansion; Complexity; Technology; Auto Industry
Shapiro, Roy D., and Stephanie van Sice. "Toyota Motor Corporation: 1990-2010." Harvard Business School Supplement 611-035, October 2010. (Revised December 2015.)
- Article
On Market Timing and Investment Performance Part II: Statistical Procedures for Evaluating Forecasting Skills
By: Robert C. Merton and Roy D. Henriksson
Merton, Robert C., and Roy D. Henriksson. "On Market Timing and Investment Performance Part II: Statistical Procedures for Evaluating Forecasting Skills." Journal of Business 54, no. 4 (October 1981): 513–533.
- 5 Aug 2005 - 10 Aug 2005
- Conference Presentation
The effects of choice, goal, and creative self-efficacy on divergent thinking and creative outcomes
By: Roy Y.J. Chua and S. S. Iyengar
- 8 Aug 2008 - 13 Aug 2008
- Conference Presentation
Cultural Intelligence, Trust and the Sharing of New Ideas in Multicultural Networks
By: Roy Y.J. Chua and M. W. Morris