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- All HBS Web (668)
- Faculty Publications (145)
- 24 Feb 2020
- Research & Ideas
The Hidden Vulnerabilities of Open Source Software
is difficult to fully understand the health and security of FOSS because 1) by design, it is distributed in nature so there is no central authority to ensure quality and maintenance, and 2) FOSS can be freely copied and modified, so it is... View Details
- Web
Harvard Business School
Accenture). He became a partner in 1976, specializing in the development of financial control and operating systems in retail and banking industries. In 1985, Gates began to develop commercial and residential real estate. His first... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
advantage. Lagace: What advice do you have for conventional firms looking to explore platforms? Yoffie: There are three potential strategies. You can belong to an existing platform, buy a platform if time to market is critical, or build one if you want to View Details
Keywords: by Martha Lagace
- 08 Sep 2008
- HBS Case
The Value of Environmental Activists
There are many methods, most financial, to measure the success of companies in meeting goals. But the question becomes a lot harder at Harvard Business School when MBAs are challenged to measure the efforts of environmental organizations like Greenpeace and the World... View Details
- 30 Jan 2020
- Research & Ideas
The Upside of Highlighting a Product's Downsides
who stick around longer and spend more. “When customers have a more holistic view of the trade-offs of an offering, it helps them make more well-informed choices, which enhances the quality of the customer relationship,” says Buell, who’s... View Details
Keywords: by Danielle Kost
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
company immediately reacted to this news by creating a “COVID committee” to manage the emergency even before the national lockdown was imposed. It shifted to remote working wherever possible, including employees in production and quality... View Details
- 29 Sep 2015
- Research & Ideas
Work 3.0: Redefining Jobs and Companies in the Uber Age
affords them greater control over service quality and customer experience, in return for which they accept the added costs of being employers. Hornet's nest The decision by some marketplaces-for-services to... View Details
- Article
Focus on Quality: An Opportunity to Execute Health Care Reform
By: Regina E. Herzlinger, Simons C. Matthews and Peter Pronovost
Herzlinger, Regina E., Simons C. Matthews, and Peter Pronovost. "Focus on Quality: An Opportunity to Execute Health Care Reform." American Journal of Medical Quality 26, no. 3 (May–June 2011).
- 20 Jul 2020
- Op-Ed
It's Time for a Bipartisan Health Plan for Employers and Employees
propose a way to alter our health insurance benefits universe for insured employees and the self-insured by combining the best of Republican and Democratic ideas about health insurance. More choice, affordability, and personal control A... View Details
Willis H. Carrier
Carrier was a pioneer in the field of mechanical refrigeration. Perfecting an air cooling system, Carrier first introduced air conditioning to theaters in the 1930’s and later went on to develop elaborate, but affordable, air conditioning systems for businesses. His... View Details
Keywords: Fabricated Goods
- 09 May 2018
- Research & Ideas
A Simple Way for Restaurant Inspectors to Improve Food Safety
are hospitalized, and 3,000 die due to foodborne illnesses, according to the Center for Disease Control and Prevention. The research is detailed in the paper “How Scheduling Can Bias Quality Assessment:... View Details
- 01 Sep 2011
- News
The City Solution
mitigation. And because cities are discovering that the greener they are, the better their quality of life and the greater their competitive advantage, they have by necessity become innovative, reality-based drivers of environmental... View Details
Raymond H. Herzog
During 40 years of service at 3M, Herzog served in a variety of roles, but he is particularly well known for helping to start 3M’s copier business that was a huge success in the 1950s. Herzog also left his mark on the company by refining View Details
Keywords: Fabricated Goods
- 27 Sep 2016
- First Look
September 27, 2016
increased resource utilization (i.e., longer average length of stay) for both minor and major teaching hospitals, relative to a control group of non-teaching hospitals. We find limited evidence of negative effects on View Details
Keywords: Sean Silverthorne
- 01 Dec 2010
- News
You Are What You Eat
creative tension of competition and cooperation.... We are now in the grip of another agricultural revolution in which Elite Capital takes control of the food chain. It is false to argue that intensification is needed to feed the world... View Details
- 2008
- Working Paper
How Did Increased Competition Affect Credit Ratings?
The credit rating industry has historically been dominated by just two agencies, Moody's and S&P, leading to longstanding legislative and regulatory calls for increased competition. The material entry of a third rating agency (Fitch) to the competitive landscape offers... View Details
Keywords: Credit; Financial Markets; Governing Rules, Regulations, and Reforms; Quality; Reputation; Competition; Financial Services Industry
Becker, Bo, and Todd Milbourn. "How Did Increased Competition Affect Credit Ratings?" Harvard Business School Working Paper, No. 09-051, October 2008. (Revised July 2009, September 2010.)
Peter F. Hurst
citizenship forced him to relinquish his business. After the war, Hurst regained control of his business and built it into a full-scale supplier of parts for conveying and moving fluids – often ones that were very dangerous. In the... View Details
Keywords: Fabricated Goods
- 05 Jun 2014
- Research & Ideas
Fixing the ‘I Hate Work’ Blues
under intense operational pressure is nearly impossible. In addition, the heavy burden of compliance with government regulations and internal corporate requirements is taking a toll on people, limiting their creativity, and causing them to be risk-averse. In this... View Details
Keywords: by Bill George
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium price for an experience that is no longer special. Either you... View Details
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service quality as a top... View Details