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- All HBS Web (898)
- Faculty Publications (111)
- 03 Feb 2015
- First Look
First Look: February 3
Carliss Y. Abstract—How do firms create and capture value in large technical systems? In this paper, I argue that the points of both value creation and value capture are the system's bottlenecks. Bottlenecks arise first as important... View Details
Keywords: Sean Silverthorne
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
Imagine a full airplane, most passengers will have paid a different price (and fees!). That’s great for the airline, but it is all just value capture, there is zero value created through the price... View Details
Keywords: by Danielle Kost
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
worked to convince homeowners of the value of the new machine over the traditional delivery of ice. After the demand for refrigerators was established, manufacturers concentrated on advertising, on differentiating their product from other makes, and on View Details
Keywords: by Laura Linard
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
creating." Requests made from profiles with African American-sounding names were about 16 percent less likely to be accepted. According to the study, discrimination was pervasive across price points and... View Details
- 01 Feb 1999
- News
Too Much of a Good Thing?
it's supposed to." Bower continues: "Theoretically, when an industry has excess capacity, prices fall and the least efficient producers can't survive." But, Bower adds, that doesn't always happen. "In many countries, for all sorts of... View Details
Keywords: Garry Emmons
- 03 Mar 2003
- Research & Ideas
Top Ten Legal Mistakes Made by Entrepreneurs
IRS argues that the difference in stock price is actually income to the entrepreneur. # 9: Issuing founder shares without vesting. Simply put, vesting protects the members of the founding team who take the venture forward. If people... View Details
Keywords: by Staff
- 13 Oct 2010
- First Look
First Look: October 13, 2010
http://hbr.org/2010/10/the-power-of-alumni-networks/ar/1 Prices or Knowledge? What Drives Demand for Financial Services in Emerging Markets? Authors:Shawn A.Cole, Thomas Sampson, and Bilal Zia Publication:Journal of Finance (forthcoming)... View Details
Keywords: Sean Silverthorne
- 30 May 2005
- Research & Ideas
Six Steps for Making Your Threat Credible
your best interest to follow through—yet you probably made the threat at a point when the other side doubted your resolve. After all, if it were obvious that you were ready to walk away, you wouldn't have had to threaten at all! As this... View Details
Keywords: by Deepak Malhotra
- 06 Jun 2007
- Research & Ideas
Behavioral Finance—Benefiting from Irrational Investors
and the title of a second-year course he teaches at HBS. "At the foundation of finance is the idea that investors and managers act rationally, so that capital market prices reflect fundamentals and managers respond to incentives in... View Details
Keywords: by Julia Hanna
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
can. The second area where Amazon may think it can help is on price transparency: Prices are often opaque in health care. Nobody really knows the price of anything. But it’s a... View Details
- 09 Apr 2013
- First Look
First Look: April 9
compliance costs of traditional GAAP are the price of high-quality accounting standards. Balancing these powerful interests, Brennan must make a decision on the PCC; at stake is U.S. GAAP's ability to facilitate capital allocation... View Details
Keywords: Sean Silverthorne
- 19 Mar 2013
- First Look
First Look: March 19
depending on the characteristics of the applications market. Second, giving open access to one side in a proprietary platform may lead to fewer users and developers and to lower investment, relative to a platform with closed access to both sides. Third, the structure... View Details
Keywords: Sean Silverthorne
- 03 Mar 2011
- Research & Ideas
HBS Faculty on Revolution in the Middle East and North Africa
Wikileaks, the US State Department does not believe that the opposition has links to Tehran. Protestors want the elected parliament to have real power. So far, the signs point toward compromise. The more the Bahraini opposition gets what... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition... View Details
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
at least in the U.S. the average consumer is pretty unaware of these programs. Companies that want to differentiate themselves in this way need to figure out how to do so. If it involves a cost premium, how can that be translated into a View Details
Keywords: by Martha Lagace
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
Unilever proved flexible enough to retain them, fostered by its belief that ultimately consumers worldwide would want its products. Moreover the oil price rises resulted in an extraordinary growth of profitability of the UAC [United... View Details
- 18 Dec 2018
- First Look
New Research and Ideas, December 18, 2018
describe the enormous changes in the markets for therapies for rare diseases that have emerged over recent decades. The most prominent example is the fact that the profit-maximizing price of new orphan drugs appears to be greater today... View Details
Keywords: Dina Gerdeman
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
diagnoses. Others advocated tax and non-tax solutions. The case against hasty change was made by Dave: "Market based capitalism is the greatest driving force of prosperity in the world today, but if we forget this and marginalize it through income redistribution,... View Details
Keywords: by James Heskett
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
John Gourville and Alex MacKay (Image by John Ritter) Rising inflation and pandemic-related supply-chain challenges are driving up prices at the grocery store. While some manufacturers, like Procter & Gamble, have come forward to announce... View Details
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
determined was a price fair to both sides. A few miles down the road, another dealer agreed to the price almost immediately. Buying a car is for many consumers an expensive, painful ordeal. Source: Mara... View Details