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  • 02 Apr 2001
  • Research & Ideas

Not All M&As Are Alike—and That Matters

entrepreneur's skill and luck as on anything else. Recommendations Successful convergence deals seem to follow a sequence of steps. First, the acquirer's accounting-and-control systems are installed at the target company. Next, the... View Details
Keywords: by Joseph L. Bower
  • May 2021
  • Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
Related
  • 08 Mar 2022
  • Blog Post

Recalling My First Cold Call: A Conversation with Second-Year Students

are in a leadership role, or any role where your input is required, you will be asked things that you might not be prepared for. Once you have the skill of gracefully and factually answering unexpected questions, you will be able to... View Details
  • July – August 2011
  • Article

Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units

By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
Related
  • 19 May 2022
  • Blog Post

HKS Policy Analysis Exercise Showcase

final analysis—usually around 40 pages or 10,000 words—gives students the opportunity to integrate the technical skills and specialized knowledge gained from the MPP curriculum while also helping the client organization tackle a... View Details
  • 18 Nov 2002
  • Research & Ideas

Where Morals and Profits Meet: The Corporate Value Shift

information technologies. Recent advances in biotechnology have raised ethical issues that have never before presented themselves. And globalization has given rise to cross-cultural dilemmas that just weren't a major part of the scene in... View Details
Keywords: by Carla Tishler
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

the strategic choice to pivot my venture in the latter stages of the summer. Engaging in conversations with NGOs and migrants across Europe enriched my understanding of various facets of a migrant's journey and the core challenges they face upon arriving in Europe.... View Details
  • 04 Dec 2023
  • Blog Post

My Summer of Joy with the National Parks Service

memories took place in national parks. I spent 80% of the pandemic going up and down parks along the Pacific Coast Highway. Using business skills to give back to an organization that had provided so much joy sounded too good to be true. I... View Details
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they... View Details
Keywords: by Martha Lagace
  • 05 Feb 2019
  • News

The First Five Years: Karan Shah (MBA 2016)

Omega and Blancpain and then Hublot, was present in the classroom and his energy, passion, and curiosity for new things made this case study a special experience. While Biver had been a harsh and complex leader, his vision and drive built... View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

indicate a range of expenses, typically measured by the cost of the support department as a percentage of total revenue or the number of full-time-equivalent (FTE) employees per billion dollars of revenue. Hackett presents summary... View Details
Keywords: by Robert S. Kaplan; Service
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

people feel they can't afford." That is why, she continued, it is so important to have real friends with good memory who can be our sounding boards. "Listening to others works better if you can show empathy and put yourself in the other peoples' shoes." Several argued... View Details
Keywords: by James Heskett
  • 2008
  • Working Paper

Collaborative Architectures for Innovation

By: Gary P. Pisano and Roberto Verganti
Collaborative innovation has become a hot topic in innovation today. Scholars, consultants, and the business press all urge companies seeking to boost innovative performance to become more "collaborative." Too often, however, companies fail to distinguish among the... View Details
Keywords: Competency and Skills; Governance Controls; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Social and Collaborative Networks
Related
  • 01 Mar 2004
  • News

Derek Ferguson

business program at the age of 16. Initially, Ferguson was against the idea of continuing on to get his MBA. “I thought I was going to be an entrepreneur and didn’t want to spend all that money,” he explains. Seeing the effect of HBS on a friend (“He View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
  • Web

William R. Kerr | About

The Managing the Future of Work project considers the unprecedented set of challenges and opportunities presented to businesses, including rapid technological revolutions, shifting global product and labor markets, aging workforces, and... View Details
  • 27 Apr 2020
  • Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health and safety during the pandemic.... View Details
Keywords: by Boris Groysberg
  • 28 Apr 2022
  • Blog Post

Harvard Team Wins Second Place in MIINT Impact Investing Competition

presented Kumulus, a Tunisian startup that provides an innovative water purification device for the MENA region. The team included three students from HBS (Katjana Kammin, Vugar Abdullayev, and Vaibhav Sharma) and three students from HKS... View Details
  • Profile

Kiran Gandhi

turning to her for leadership. She would have answers because of the flexibility and creativity that an MBA can teach you – the ability to pull from different hard and soft skill sets and apply them to dynamic problems. My goal at HBS is... View Details
Keywords: Entertainment/Media
  • Web

Electricity - Business & Environment

HBS MBA 1986, Investment Director, The Carbon Trust Alex Edison HBS MBA 2020 “The climate crisis presents challenges to every sector in our economy. My HBS education has helped me to recognize how those challenges can create opportunities... View Details
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

A Break From The Everyday Short programs can effectively deliver basic skills and present new theories, but GMP is doing something much more complex: trying to change the way people think about important... View Details
Keywords: by Martha Lagace