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- All HBS Web (724)
- Faculty Publications (185)
- 15 Dec 2023
- News
The Musts of 2023
1988. The book is called The Empire of the Summer Moon by S. C. Gwynne, and it's all about the Indian Wars and how it aligns with the Civil War and that time period. While it's about the Comanche and the settlers and all that was going on at that time and the View Details
- 04 Apr 2022
- What Do You Think?
As Disney Board Chair, What Would You Advise CEO Bob Chapek Regarding 'Don’t Say Gay'?
reassessing our approach to advocacy—including political giving in Florida and beyond.” He also announced that Disney had signed the Human Rights Campaign’s statement opposing such legislative efforts and had pledged $5 million in support... View Details
Keywords: by James Heskett
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
was not—doing. As company leaders rolled out this daring strategy, they also created an organizational structure and culture developed to support a multi-product, vertically integrated enterprise. By the mid 1930s, GM's market share had... View Details
- 06 Dec 2016
- First Look
December 6, 2016
American economic development, Slavery's Capitalism identifies slavery as the primary force driving key innovations in entrepreneurship, finance, accounting, management, and political economy that are too often attributed to the so-called... View Details
Keywords: Sean Silverthorne
- March 2011
- Case
Terror at the Taj Bombay: Customer-Centric Leadership
By: Rohit Deshpande
On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the western-Indian city of Mumbai (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower, which was occupied by the terrorists for over three days,... View Details
Keywords: Safety; Leadership; National Security; Service Delivery; Organizational Culture; Crisis Management; Customer Focus and Relationships; Brands and Branding; Accommodations Industry; Mumbai
Deshpande, Rohit. "Terror at the Taj Bombay: Customer-Centric Leadership." Harvard Business School Multimedia/Video Case 511-703, March 2011.
- Web
Faculty - Creating Emerging Markets
Interviews Rahul Bajaj Rohit Deshpande Baker Foundation Professor Sebastian S. Kresge Professor of Marketing, Emeritus Research Interests : corporate culture , customer focus , ethics Interviews Lillete Dubey Ronnie Screwvala Shyam... View Details
- 01 Nov 2022
- What Do You Think?
Why Aren’t Business Leaders More Vocal About Immigration Policy?
residing in the US as either undocumented or illegal immigrants. What you call them seems to depend to some extent on your political leanings. Another result are borders—in particular, the Southern border—that are more open than many... View Details
Keywords: by James Heskett
- Web
Globalization - Faculty & Research
important attempt to span this abyss. IGOs are mandated variously to smooth economic transactions, facilitate global cooperation, and promote cultural contact and awareness. We use a network approach to demonstrate that the connections... View Details
- 21 May 2024
- Cold Call Podcast
The Importance of Trust for Managing through a Crisis
- 05 Feb 2018
- What Do You Think?
Should Companies Disclose Employee Compensation?
believes in a practice he calls “radical transparency.” That means “giving most everyone the ability to see most everything (to reduce) harmful office politics and the risks of bad behavior more likely to take place behind closed doors... View Details
- 05 Apr 2004
- Research & Ideas
Six Ways to Build Trust in Negotiations
negotiators to speak one another's language. This principle goes beyond understanding technical terms and lingo. It also means catching the nuances and cultural implications behind what's being said, and noticing how the other side uses... View Details
Keywords: by Deepak Malhotra
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
were rooted in craftwork traditions, seldom exhibited a similar interest in mass selling campaigns. Salesmanship flourished in America for cultural reasons as well. In a country that, from the outset, held democratic elections and had no... View Details
Keywords: by Laura Linard
- 16 Nov 2010
- First Look
First Look: November 16, 2010
"truth in giving" policies are highly responsive to recipient heterogeneity and biased against more generous giving. Traveling Agents: Political Change and Bureaucratic Turnover in India Authors:Lakshmi Iyer and Anandi Mani... View Details
Keywords: Sean Silverthorne
- 10 May 2010
- Research & Ideas
What Top Scholars Say About Leadership
negotiated relationship that individuals have with other individuals or that individuals have with society. In addition, there is a cultural quality about what constitutes a leader that changes across social situations, whether we are... View Details
- 05 Feb 2013
- First Look
First Look: Feb. 5
results suggest that board of director networks provide economic benefits that are not immediately reflected in stock prices. Paper: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1651407 Leading in Crises: Observations on the View Details
Keywords: Sean Silverthorne
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the... View Details
Keywords: by Kristen Senz
- 05 Apr 2011
- First Look
First Look: April 5
state-owned construction company strike one deal after another in South Carolina despite political backlash and in New York where well-established competitors dominate? The case examines the U.S. market entry strategy of the CSCEC,... View Details
Keywords: Sean Silverthorne
- 15 Nov 2016
- First Look
November 15, 2016
modified to incorporate quasi-hyperbolic preferences. For reasons of political economy or aggregation of citizens’ preferences, government preferences are present biased, resulting in an over-accumulation of debt. Calibrating this... View Details
Keywords: Sean Silverthorne
- 04 Oct 2011
- First Look
First Look: October 4
business in the context of Nigeria's political culture and the predicament of the JV's alleged manager, Albert "Jack" Stanley, after being terminated in 2004 by Halliburton, parent of the U.S. JV... View Details
Keywords: Sean Silverthorne
- 28 Nov 2005
- Research & Ideas
Unilever: Transformation and Tradition
shareholders. Unilever's historical legacy provided organizational and cultural constraints on the options available. It entered the 1960s with an organization that was so decentralized as to be fragmented. The British and Dutch... View Details