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- Faculty Publications (98)
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- 13 Aug 2024
- Op-Ed
Can AI Save Physicians from Burnout?
than putting them at odds, allowing AI to be used for the greater good. Many health care organizations are starting to use AI AI, which encompasses machines and software capable of reproducing human behavior in solving complex problems, can be View Details
- 01 Feb 2022
- What Do You Think?
Is Concierge Management an Answer to the “Big Quit”?
stimulated efforts to ensure that frontline workers (remote or not) have at least one sponsor and advocate. Formal training may or may not be an objective. The primary role of a sponsor is to provide “voice,” a sense of inclusion, and the... View Details
Keywords: by James Heskett
- 24 Mar 2020
- Research & Ideas
These Coronavirus Heroes Show Us How Crisis Leadership Works
the COVID-19 pandemic. “If ever there was a time for leaders to be authentic, this is it.” Fortunately, many of our corporate and scientific leaders are already stepping up, unselfishly taking action to stop the spread of the virus and minimize its health and economic... View Details
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details
- 13 Aug 2018
- Research & Ideas
Women Heart Patients Have Better Survival Odds with Women Doctors
matter who that person is? And yes, it sort of does. Here we find that who you are and who is advocating for you, who is treating you, is making a difference.” Results don’t show exactly why male physicians don’t do as well with women, in... View Details
- 25 Aug 2008
- Research & Ideas
HBS Cases: Walking Away from a $3 Billion Deal
millions of dollars of personal profit. An in-class poll indicates that about half the students would have made the same decision. That surprised El-Hage. "Very few people would have the strength to walk away from $3 billion to... View Details
- 06 Sep 2005
- What Do You Think?
What are the Lessons of New Orleans?
Red Cross. They should be listened to for counsel in scenario planning before the next natural nightmare hits. . . ." Nikhil Zaveri proposed that ". . . there should be training and development of citizens by the government,... View Details
Keywords: by James Heskett
- 2022
- White Paper
The Options Multiplier: Decoding the CareerWise Youth Apprentice Journey
By: Joseph B. Fuller, Rachel Lipson, Farah Mallah, Girish Pendse and Rachel Snyder
As more Americans question the appeal of costly
higher education programs, earn-and-learn models,
like apprenticeship, are attracting increasing
attention from policymakers and employers alike. While apprenticeship is widespread in many
parts of Europe,... View Details
Keywords: Apprenticeship; Higher Education; Training; Personal Development and Career; Cost vs Benefits; Success; Governing Rules, Regulations, and Reforms
Fuller, Joseph B., Rachel Lipson, Farah Mallah, Girish Pendse, and Rachel Snyder. "The Options Multiplier: Decoding the CareerWise Youth Apprentice Journey." White Paper, Project on Workforce at Harvard, November 2022.
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
saying odd things such as, "Gee, I've never had a black professor before." One day, another of the older professors took him aside. "This person was different from me in every dimension you can imagine," said Thomas.... View Details
Keywords: by Martha Lagace
- 05 Nov 2024
- Research & Ideas
AI Can Help Leaders Communicate, But Can't Make Employees Listen
If a chatbot can Slack convincingly in the boss’s voice, will employees follow orders once they realize the CEO is actually a machine? A novel two-part study finds that an artificial intelligence (AI) chatbot trained to write like a... View Details
- 17 Nov 2020
- In Practice
How Retailers Can Thrive in a Shopping Season Like No Other
retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in View Details
- 18 Aug 2011
- Lessons from the Classroom
Business Plan Contest: 15 Years of Building Better Entrepreneurs
platform to create personalized online, broadcast-quality video ads tailored to the viewer by location, time of day, real-time offers, and weather. Today the company is hiring again and recently closed deals with Bed Bath & Beyond,... View Details
- 07 Apr 2014
- Research & Ideas
Excerpt: ‘The Art of Negotiation’
inoculates you against complacence and heightens your senses so that you're alert for both danger and opportunities . You will get stuck sometimes. You may lose your train of thought or not have the perfect answer to a tough question.... View Details
Keywords: Re: Michael A. Wheeler
- 02 Jan 2007
- Research & Ideas
Most Popular Articles of 2006
perceived "seller's market," says Jim Heskett. As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to View Details
Keywords: by Sean Silverthorne
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American... View Details
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
and across 50th Street into Saks asking for these lipsticks, one after another. This convinced us," he continued, "that there was a demand for the Lauder product." Saks placed an initial order for $800 worth of cosmetics. Estée Lauder's View Details
- 15 Mar 2011
- First Look
First Look: March 15
initiatives. First, influential staff functions transform personally communicable, tacit expert knowledge to tool-generated, highly communicable knowledge. Second, the experts avoid detaching themselves completely from the resulting... View Details
Keywords: Sean Silverthorne
- 03 Dec 2007
- Research & Ideas
Authenticity over Exaggeration: The New Rule in Advertising
pharmacy lab who finds young, classically trained musicians; records their work; and distributes the CDs to customers. "He blends the purity of the artist and a sense of discovery with his business," he says. "It speaks to a certain... View Details
- June 2021
- Teaching Note
Michael Phelps: 'It's Okay to Not Be Okay'
By: Boris Groysberg, Carin-Isabel Knoop and Michael Norris
Teaching Note for HBS Case No. 421-044. In 2020, Michael Phelps, the most decorated Olympian of all time, with 28 medals in various swimming events, was now retired. As he looked back on his 20+ year athletic career, he considered what had gone into making him the... View Details
- 20 Mar 2018
- First Look
First Look at New Research and Ideas, March 20, 2018
employees sit through training and attest that they understand the rules, but failing to assess the effectiveness of their compliance programs, or doing so with faulty metrics. The authors explain how we reached this sorry state—and how... View Details
Keywords: Sean Silverthorne