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    • Research  (405)
  • Faculty Publications  (98)

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  • All HBS Web  (1,066)
    • People  (4)
    • News  (396)
    • Research  (405)
  • Faculty Publications  (98)
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  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

than putting them at odds, allowing AI to be used for the greater good. Many health care organizations are starting to use AI AI, which encompasses machines and software capable of reproducing human behavior in solving complex problems, can be View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 01 Feb 2022
  • What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

stimulated efforts to ensure that frontline workers (remote or not) have at least one sponsor and advocate. Formal training may or may not be an objective. The primary role of a sponsor is to provide “voice,” a sense of inclusion, and the... View Details
Keywords: by James Heskett
  • 24 Mar 2020
  • Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

the COVID-19 pandemic. “If ever there was a time for leaders to be authentic, this is it.” Fortunately, many of our corporate and scientific leaders are already stepping up, unselfishly taking action to stop the spread of the virus and minimize its health and economic... View Details
Keywords: by Bill George; Health
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 13 Aug 2018
  • Research & Ideas

Women Heart Patients Have Better Survival Odds with Women Doctors

matter who that person is? And yes, it sort of does. Here we find that who you are and who is advocating for you, who is treating you, is making a difference.” Results don’t show exactly why male physicians don’t do as well with women, in... View Details
Keywords: by Rachel Layne; Health
  • 25 Aug 2008
  • Research & Ideas

HBS Cases: Walking Away from a $3 Billion Deal

millions of dollars of personal profit. An in-class poll indicates that about half the students would have made the same decision. That surprised El-Hage. "Very few people would have the strength to walk away from $3 billion to... View Details
Keywords: by Julia Hanna; Financial Services
  • 06 Sep 2005
  • What Do You Think?

What are the Lessons of New Orleans?

Red Cross. They should be listened to for counsel in scenario planning before the next natural nightmare hits. . . ." Nikhil Zaveri proposed that ". . . there should be training and development of citizens by the government,... View Details
Keywords: by James Heskett
  • 2022
  • White Paper

The Options Multiplier: Decoding the CareerWise Youth Apprentice Journey

By: Joseph B. Fuller, Rachel Lipson, Farah Mallah, Girish Pendse and Rachel Snyder
As more Americans question the appeal of costly higher education programs, earn-and-learn models, like apprenticeship, are attracting increasing attention from policymakers and employers alike. While apprenticeship is widespread in many parts of Europe,... View Details
Keywords: Apprenticeship; Higher Education; Training; Personal Development and Career; Cost vs Benefits; Success; Governing Rules, Regulations, and Reforms
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Fuller, Joseph B., Rachel Lipson, Farah Mallah, Girish Pendse, and Rachel Snyder. "The Options Multiplier: Decoding the CareerWise Youth Apprentice Journey." White Paper, Project on Workforce at Harvard, November 2022.
  • 26 Nov 2001
  • Research & Ideas

Manager or Mentor? Why You Must Be Both

saying odd things such as, "Gee, I've never had a black professor before." One day, another of the older professors took him aside. "This person was different from me in every dimension you can imagine," said Thomas.... View Details
Keywords: by Martha Lagace
  • 05 Nov 2024
  • Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

If a chatbot can Slack convincingly in the boss’s voice, will employees follow orders once they realize the CEO is actually a machine? A novel two-part study finds that an artificial intelligence (AI) chatbot trained to write like a... View Details
Keywords: by Ben Rand; Information Technology; Technology
  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in View Details
Keywords: by Danielle Kost; Retail
  • 18 Aug 2011
  • Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

platform to create personalized online, broadcast-quality video ads tailored to the viewer by location, time of day, real-time offers, and weather. Today the company is hiring again and recently closed deals with Bed Bath & Beyond,... View Details
Keywords: by Julia Hanna; Education
  • 07 Apr 2014
  • Research & Ideas

Excerpt: ‘The Art of Negotiation’

inoculates you against complacence and heightens your senses so that you're alert for both danger and opportunities . You will get stuck sometimes. You may lose your train of thought or not have the perfect answer to a tough question.... View Details
Keywords: Re: Michael A. Wheeler
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

perceived "seller's market," says Jim Heskett. As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to View Details
Keywords: by Sean Silverthorne
  • 19 Jul 2010
  • Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American... View Details
Keywords: by Julia Hanna; Retail; Food & Beverage
  • 29 Oct 2000
  • Research & Ideas

Building a Powerful Prestige Brand

and across 50th Street into Saks asking for these lipsticks, one after another. This convinced us," he continued, "that there was a demand for the Lauder product." Saks placed an initial order for $800 worth of cosmetics. Estée Lauder's View Details
Keywords: by Nancy F. Koehn; Beauty & Cosmetics; Consumer Products; Retail
  • 15 Mar 2011
  • First Look

First Look: March 15

initiatives. First, influential staff functions transform personally communicable, tacit expert knowledge to tool-generated, highly communicable knowledge. Second, the experts avoid detaching themselves completely from the resulting... View Details
Keywords: Sean Silverthorne
  • 03 Dec 2007
  • Research & Ideas

Authenticity over Exaggeration: The New Rule in Advertising

pharmacy lab who finds young, classically trained musicians; records their work; and distributes the CDs to customers. "He blends the purity of the artist and a sense of discovery with his business," he says. "It speaks to a certain... View Details
Keywords: by Julia Hanna; Publishing; Advertising
  • June 2021
  • Teaching Note

Michael Phelps: 'It's Okay to Not Be Okay'

By: Boris Groysberg, Carin-Isabel Knoop and Michael Norris
Teaching Note for HBS Case No. 421-044. In 2020, Michael Phelps, the most decorated Olympian of all time, with 28 medals in various swimming events, was now retired. As he looked back on his 20+ year athletic career, he considered what had gone into making him the... View Details
Keywords: Mental Health; Talent and Talent Management; Training; Health; Success; Performance Improvement; Personal Development and Career; Family and Family Relationships; Sports; Competition; Sports Industry; United States; Baltimore; Arizona; Sydney; Athens; Beijing; London
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Groysberg, Boris, Carin-Isabel Knoop, and Michael Norris. "Michael Phelps: 'It's Okay to Not Be Okay'." Harvard Business School Teaching Note 421-095, June 2021.
  • 20 Mar 2018
  • First Look

First Look at New Research and Ideas, March 20, 2018

employees sit through training and attest that they understand the rules, but failing to assess the effectiveness of their compliance programs, or doing so with faulty metrics. The authors explain how we reached this sorry state—and how... View Details
Keywords: Sean Silverthorne
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