Personal Training - Publications - Faculty & Research

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

than putting them at odds, allowing AI to be used for the greater good. Many health care organizations are starting to use AI AI, which encompasses machines and software capable of reproducing human behavior in solving complex problems, can be View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

01 Feb 2022
What Do You Think?

Is Concierge Management an Answer to the “Big Quit”?

stimulated efforts to ensure that frontline workers (remote or not) have at least one sponsor and advocate. Formal training may or may not be an objective. The primary role of a sponsor is to provide “voice,” a sense of inclusion, and the... View Details

Keywords: by James Heskett

24 Mar 2020
Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

the COVID-19 pandemic. “If ever there was a time for leaders to be authentic, this is it.” Fortunately, many of our corporate and scientific leaders are already stepping up, unselfishly taking action to stop the spread of the virus and minimize its health and economic... View Details

Keywords: by Bill George; Health

05 May 2003
Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

deposits and withdrawals. Five were turned into "financial centers," spacious, relaxed outlets where customers would have access to the trained staff and advanced technologies required for sophisticated services such as stock... View Details

Keywords: by Stefan Thomke; Banking; Financial Services

13 Aug 2018
Research & Ideas

Women Heart Patients Have Better Survival Odds with Women Doctors

matter who that person is? And yes, it sort of does. Here we find that who you are and who is advocating for you, who is treating you, is making a difference.” Results don’t show exactly why male physicians don’t do as well with women, in... View Details

Keywords: by Rachel Layne; Health

25 Aug 2008
Research & Ideas

HBS Cases: Walking Away from a $3 Billion Deal

millions of dollars of personal profit. An in-class poll indicates that about half the students would have made the same decision. That surprised El-Hage. "Very few people would have the strength to walk away from $3 billion to... View Details

Keywords: by Julia Hanna; Financial Services

06 Sep 2005
What Do You Think?

What are the Lessons of New Orleans?

Red Cross. They should be listened to for counsel in scenario planning before the next natural nightmare hits. . . ." Nikhil Zaveri proposed that ". . . there should be training and development of citizens by the government,... View Details

Keywords: by James Heskett

2022
White Paper

The Options Multiplier: Decoding the CareerWise Youth Apprentice Journey

By: Joseph B. Fuller, Rachel Lipson, Farah Mallah, Girish Pendse and Rachel Snyder

As more Americans question the appeal of costly higher education programs, earn-and-learn models, like apprenticeship, are attracting increasing attention from policymakers and employers alike. While apprenticeship is widespread in many parts of Europe,... View Details

Keywords: Apprenticeship; Higher Education; Training; Personal Development and Career; Cost vs Benefits; Success; Governing Rules, Regulations, and Reforms

Citation

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26 Nov 2001
Research & Ideas

Manager or Mentor? Why You Must Be Both

saying odd things such as, "Gee, I've never had a black professor before." One day, another of the older professors took him aside. "This person was different from me in every dimension you can imagine," said Thomas.... View Details

Keywords: by Martha Lagace

05 Nov 2024
Research & Ideas

AI Can Help Leaders Communicate, But Can't Make Employees Listen

If a chatbot can Slack convincingly in the boss’s voice, will employees follow orders once they realize the CEO is actually a machine? A novel two-part study finds that an artificial intelligence (AI) chatbot trained to write like a... View Details

Keywords: by Ben Rand; Information Technology; Technology

17 Nov 2020
In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in View Details

Keywords: by Danielle Kost; Retail

18 Aug 2011
Lessons from the Classroom

Business Plan Contest: 15 Years of Building Better Entrepreneurs

platform to create personalized online, broadcast-quality video ads tailored to the viewer by location, time of day, real-time offers, and weather. Today the company is hiring again and recently closed deals with Bed Bath & Beyond,... View Details

Keywords: by Julia Hanna; Education

07 Apr 2014
Research & Ideas

Excerpt: ‘The Art of Negotiation’

inoculates you against complacence and heightens your senses so that you're alert for both danger and opportunities . You will get stuck sometimes. You may lose your train of thought or not have the perfect answer to a tough question.... View Details

Keywords: Re: Michael A. Wheeler

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

perceived "seller's market," says Jim Heskett. As we select and train future leaders for all levels of our organizations, how much effort do we really spend assessing executive intelligence as opposed to View Details

Keywords: by Sean Silverthorne

19 Jul 2010
Research & Ideas

How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem

Imagine a retail chain that offers customers not only the lowest prices but also personalized customer service. Employees receive above-average wages and 20 times more training than the average American... View Details

Keywords: by Julia Hanna; Retail; Food & Beverage

29 Oct 2000
Research & Ideas

Building a Powerful Prestige Brand

and across 50th Street into Saks asking for these lipsticks, one after another. This convinced us," he continued, "that there was a demand for the Lauder product." Saks placed an initial order for $800 worth of cosmetics. Estée Lauder's View Details

Keywords: by Nancy F. Koehn; Beauty & Cosmetics; Consumer Products; Retail

15 Mar 2011
First Look

First Look: March 15

initiatives. First, influential staff functions transform personally communicable, tacit expert knowledge to tool-generated, highly communicable knowledge. Second, the experts avoid detaching themselves completely from the resulting... View Details

Keywords: Sean Silverthorne

03 Dec 2007
Research & Ideas

Authenticity over Exaggeration: The New Rule in Advertising

pharmacy lab who finds young, classically trained musicians; records their work; and distributes the CDs to customers. "He blends the purity of the artist and a sense of discovery with his business," he says. "It speaks to a certain... View Details

Keywords: by Julia Hanna; Publishing; Advertising

June 2021
Teaching Note

Michael Phelps: 'It's Okay to Not Be Okay'

By: Boris Groysberg, Carin-Isabel Knoop and Michael Norris

Teaching Note for HBS Case No. 421-044. In 2020, Michael Phelps, the most decorated Olympian of all time, with 28 medals in various swimming events, was now retired. As he looked back on his 20+ year athletic career, he considered what had gone into making him the... View Details

Keywords: Mental Health; Talent and Talent Management; Training; Health; Success; Performance Improvement; Personal Development and Career; Family and Family Relationships; Sports; Competition; Sports Industry; United States; Baltimore; Arizona; Sydney; Athens; Beijing; London