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Show Results For

  • All HBS Web  (827)
    • People  (4)
    • News  (264)
    • Research  (447)
    • Multimedia  (1)
  • Faculty Publications  (76)
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  • 07 Mar 2017
  • First Look

First Look at New Research, March 7

that researchers can potentially invoke to supplement other resources available to them. We propose a framework of antecedents for the use of professional social networks by academics. The framework captures researchers’ relevant personal... View Details
Keywords: Sean Silverthorne
  • 17 Nov 2003
  • Research & Ideas

The Business of Babies

will have to be crafted around them." Another determinant of success in this market is the ability to sell—and deliver on—hope. "Providers are selling the promise of a child, the dream of a family, but at some point they have to... View Details
Keywords: by Julia Hanna; Health
  • 07 Sep 2011
  • First Look

First Look: Sept. 7

limitations and constraints others have accepted, and set out to create new realities. This book is motivated by a simple observation: Leadership, innovation, entrepreneurship, creativity, problem solving, business growth-and even View Details
Keywords: Sean Silverthorne
  • 02 Feb 2012
  • Op-Ed

Once a Castle, Home is Now a Debtors’ Prison

very own debtors' prisons. Their task is Sisyphean: they work, pay the monthly debt to the lender, yet see a perpetual gap between payments and value. The payments can seem like an extortion episode from The Sopranos. Exit strategies are few. If an owner View Details
Keywords: by Nicolas P. Retsinas; Financial Services; Construction; Real Estate
  • 10 Oct 2000
  • Research & Ideas

Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

felt comfortable with Clark from the beginning. We didn't have to sell them on things that were important to us. They knew what we were about, what would be important to us. And I think we were sympathetic with what they wanted to... View Details
Keywords: by Diana Barrett, James Austin & Sheila McCarthy
  • 16 Sep 2014
  • Research & Ideas

Has Apple Reinvented the Watch?

sure it fits the traditional definition of a "radical" innovation. For instance, it is unlikely the Apple Watch will have the same transformative effect on society as other life-changing innovations throughout history—think about the streamship's impact on the sailing... View Details
Keywords: Re: Ryan L. Raffaelli; Electronics; Retail; Health
  • 05 May 2003
  • Research & Ideas

How Bank of America Turned Branches into Service-Development Laboratories

of 2000. A customer entering the new center was immediately greeted at the door by a host—an idea borrowed from Wal-Mart and other retail stores. At freestanding kiosks, associates stood ready to help the customer open accounts, set up loans, retrieve copies of old... View Details
Keywords: by Stefan Thomke; Banking; Financial Services
  • 15 Sep 2009
  • First Look

First Look: September 15

(B)." It is one of the failed ventures cited in those cases. Purchase this case: http://harvardbusiness.org/search/610027/ Intel NBI: Vivonic Harvard Business School Case 610-025 Vivonic was a start-up that was part of Intel's New Business Initiatives that sought... View Details
Keywords: Martha Lagace
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

Business School Case 806-044 Fred Khosravi is a serial medical device entrepreneur. In his latest venture, he must decide whether to sell now or continue to develop his current product and whether to market it, View Details
Keywords: Martha Lagace
  • 03 Feb 2016
  • Research & Ideas

The State of Customer Service Leadership

Our observations of great service leaders reveal a greater emphasis on those skills demanded for intense personal interaction, engagement with employees at all levels of large people-intensive organizations, the ability to work with the... View Details
Keywords: by Jim Aisner; Retail
  • 21 Nov 2005
  • Research & Ideas

Making Credibility Your Strongest Asset

Negotiation is a breeze if you're selling a unique product or service that others desperately need: Just sit back and let the bidding begin. Likewise, if you're a buyer in a buyer's market, getting a bargain is a snap. But what happens... View Details
Keywords: by Michael Wheeler
  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

pharmacy: a pharmaceutical company selling prescription drugs, and a consumer products company selling personal care products such as shampoo and beauty aids. A consumer... View Details
Keywords: by Robert Simons
  • 09 Apr 2001
  • Research & Ideas

The Manager’s Guide to Communicating with Customers Collection

African-American clientele, have hundreds of products for blondes." In a labor market where youth seems to hold a premium, especially for marketing jobs, this notion is deadly for those trying to sell to an aging population of baby... View Details
Keywords: by Richard Bierck; Retail
  • 29 Jan 2013
  • Research & Ideas

Creating the Perfect Super Bowl Ad

Super Bowl Sunday is sure to bring the usual barrage of clever soda, beer, and car ads featuring everyone from Vegas showgirls selling Coca-Cola to pop celebrity Psy charming us to buy pistachios Gangnam-style. But at a whopping $3.7... View Details
Keywords: by Kim Girard; Advertising; Media & Broadcasting
  • 26 Oct 2009
  • Lessons from the Classroom

The New Deal: Negotiauctions

known, unknown, and potential competitors. In February 2010, Subramanian will publish Negotiauctions: New Dealmaking Strategies for a Competitive Marketplace, a book that draws on his experience studying and advising on complex corporate transactions and high-stakes... View Details
Keywords: by Julia Hanna
  • 30 Jan 2017
  • Research & Ideas

Vanguard, Trian And The Problem With 'Passive' Index Funds

“Investors in those funds benefit from that process, as they tend to buy the company at a discount from the market and sell it back later to the market for a premium once the company has been turned around.” But private equity is not a... View Details
Keywords: by Michael Blanding; Financial Services
  • 17 Nov 2020
  • In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

retailers rely on temporary workers during the holiday season, so training and managing frontline staff becomes essential. Finally, retail executives should be highly focused on customer service. Consumers who shop in person will likely... View Details
Keywords: by Danielle Kost; Retail
  • 16 Apr 2001
  • Research & Ideas

Depression or Euphoria? Navigating the Market’s Mood Swings

Stevenson said the recent technology sector market crash should teach future entrepreneurs to build companies to last rather than to sell, and to think about more than simply selling a product. We're never going to go back to the slow and... View Details
Keywords: by Carrie Levine
  • 30 Jun 2020
  • What Do You Think?

Is a Business School-Industry Collaboration Needed to Attract Black Talent to Campus?

effectively only to allow talent to slip through our fingers. Rather, retention and personal development are the name of the game. Inclusion and voice are important ways of achieving them as well as the innovation and outstanding... View Details
Keywords: by James Heskett; Education
  • 17 Feb 2015
  • HBS Case

HBS Cases: The Battle for San Francisco

Francisco may be ahead of the curve, these same issues could well affect many other cities, from Austin to Atlanta." In order to more deeply explore the issues around these issues, Rose and his fellow researchers sought to add a View Details
Keywords: by Michael Blanding; Technology
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