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  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

the city of Boston, Massachusetts, show that revealing the “submerged state”—ensuring that citizens can see the often-hidden work that government performs—enhances both perceptions of and engagement with government. In Study 1, viewing a... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2022
  • Blog Post

Climate Stories Episode #7: Turning Waste Heat to Power

in the office and the rest of the week at home. Janice explained, “We’ve seen tremendous benefit from the in person time, where our people have built stronger relationships with each other. We’re also seeing more serendipitous creativity... View Details
  • 03 Nov 2022
  • Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

not retain all of your early employees, but these tactics should mitigate some loss and will likely contribute to fostering a healthy culture of transparency, trust, and respect among team members. ” Be mindful of perceptions that come... View Details
Keywords: by Julia Austin
  • 14 Nov 2019
  • Book

Lifting the Lid on Turkey's Hidden Business History

Turkey’s economic development story has always been something of a black box for scholars to understand, perhaps in part because many of the most successful business enterprises there have been in family hands and largely closed to public scrutiny. The authors of a new... View Details
Keywords: by Sean Silverthorne
  • 05 May 2015
  • First Look

First Look: May 5

of naïve idealism, one of naïve cynicism, and an emerging era of rugged idealism. We explain how the role of the corporate leader and society's perceptions of this role have changed and how leaders may now be able to create shared value... View Details
Keywords: Carmen Nobel
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

dynamics tool that he was responsible for creating—on a Sunday when he had a major personal engagement. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407037 Tim Keller at Katzenbach Partners LLC (B)... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

enabled retailers to do on a mass scale of millions of customers what shopkeepers did in their villages a century ago: offer a differentiated service to each shopper. Shopkeepers knew each one personally and treated them accordingly. If... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • August 2022
  • Case

Atlanta Ransomware Attack (A)

By: Amit Goldenberg and Julian Zlatev
This case describes the March 2018 Ransomware attack on the information technology (IT) systems of the city of Atlanta and the response by Mayor Keisha Lance Bottoms and her administration. The case includes a brief background on Bottoms and her young administration at... View Details
Keywords: Crime and Corruption; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Ethics; Values and Beliefs; Government and Politics; Government Administration; Information Technology; Cybersecurity; Information Management; Leadership; Management; Crisis Management; Management Teams; Negotiation; Risk and Uncertainty; Social Psychology; Perception; Personal Characteristics; Perspective; Power and Influence; Society; Public Administration Industry; United States; Georgia (state, US); Atlanta
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  • 20 Sep 2012
  • Research & Ideas

US Competitiveness at Risk

American company anymore." The notion in business that this is our country and we own its challenges has diminished. We believe that that corporate perception is ill-advised. It may be true that more of a company's activity is... View Details
Keywords: Re: Michael E. Porter & Jan W. Rivkin
  • 20 Apr 2010
  • First Look

First Look: April 20

built brands that shaped perceptions of beauty and the business organizations needed to market them. They democratized access to beauty products, once the privilege of elites, but they also defined the gender and ethnic borders of beauty,... View Details
Keywords: Martha Lagace
  • 03 Jul 2012
  • First Look

First Look: July 3

highly communicable tools and (b) develop a personal involvement in the deployment and interpretation of those tools in important decision-making forums. Based on experts' ability to combine and balance these two processes, we distinguish... View Details
Keywords: Sean Silverthorne
  • 23 Nov 2010
  • First Look

First Look: November 23

Todd Rogers and Michael I. Norton Publication: Harvard Business Review 88, no. 11 (November 2010) Abstract This article presents a dual interview based on a research study we conducted. Our study found that an artful dodger of questions was generally considered more... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2013
  • First Look

First Look: August 20

narratives and frames that influence the perception of green building; and future directions for the theory and practice of sustainable construction. The essays offer uniquely multidisciplinary insights into the transformative potential... View Details
Keywords: Anna Secino
  • 28 Oct 2015
  • Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

giving enough power to the three groups but no one person was dominant over the others. Q: As you said, changing an entrenched culture is difficult. One of the first things he did was to lay people off, to make it a smaller organization.... View Details
Keywords: by Sean Silverthorne; Advertising
  • 11 Sep 2012
  • First Look

First Look: September 11

decreases the compassion that individuals express to others in need, that this effect is mediated by dampened feelings of empathy and heightened perceptions of unprofessionalism, and that it is circumscribed to bad news that has economic... View Details
Keywords: Sean Silverthorne
  • 29 Jan 2014
  • Research & Ideas

Super Bowl Ads for Multitaskers

a particular task-for example, announcing a semiannual sale starting the following day. The other two types of ads focus on image, building up the perception of the brand rather than exhorting a consumer to purchase. Imagery-focused ads... View Details
Keywords: by Michael Blanding; Advertising; Sports
  • 14 Sep 2009
  • Research & Ideas

Understanding Users of Social Networks

LinkedIn comes in handy—there I can go and search through the network of my friends of friends and find the person I am looking for." Online social networks also can improve people's ability to use offline social networks as... View Details
Keywords: by Sean Silverthorne; Advertising; Publishing
  • 01 Mar 2011
  • News

The Rankings Game

many MBAs more concerned with personal wealth than social value, notes Kenny. The Economist, too, has its flaws. Critics note that 80 percent of its rankings are based on unaudited data submitted by the participating schools. That leaves... View Details
Keywords: Roger Thompson; rankings; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2022
  • News

Blissful Thinking

who are working there, it’s not just a job. When you’re rewarded by somebody who knows you as a person and builds you up, it’s not just a job anymore; it’s a bunch of relationships. If we don’t understand that, then all we’re doing is... View Details
Keywords: Dan Morrell; illustration by Dan Winters
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

but at the expense of the outgroup. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=52113 in press Journal of Personality and Social Psychology It Doesn’t Hurt to Ask: Question-asking Increases Liking By: Huang, K., M.... View Details
Keywords: Sean Silverthorne