Performance Metrics - Publications - Faculty & Research

07 Jan 2019
Research & Ideas

The Better Way to Forecast the Future

too narrow, or underconfident. When combining probability forecasts, users need to adjust for those individual tendencies. Measuring accuracy and tracking performance are crucial to improving forecasts. Just as there are different methods... View Details

Keywords: by Roberta Holland; Air Transportation; Transportation

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

conversations with their bosses, notes Thomas DeLong, who teaches organizational behavior at Harvard Business School. "I'm amazed that although organizations are willing to set metrics for success in difficult times, so few... View Details

Keywords: by Paul Michelman

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

keep the team progressing toward their goal, but to properly address all concerns raised along the way. Use the “clean sheet of paper” exercise to think creatively about company processes Another best practice is to perform the clean... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

September 2020 (Revised September 2021)
Case

Student Success at Georgia State University (A)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley

Georgia State University had developed a reputation for driving student success by nearly doubling its graduation rate for students of all racial, ethnic, and socioeconomic backgrounds. It did so while growing its student body and the proportion of Black/African... View Details

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May 2021
Article

Value-Based Healthcare in Urology: A Collaborative Review

By: Chanan Reitblat, Paul A. Bain, Michael E. Porter, David N. Bernstein, Thomas W. Feeley, Markus Graefen, Santosh Iyer, Matthew J. Resnick, C.J. Stimson, Quoc-Dien Trinh and Boris Gershman

Context:
In response to growing concerns over rising costs and major variation in quality, improving value for patients has been proposed as a fundamentally new strategy for how healthcare should be delivered, measured, and... View Details

Keywords: Value-based Healthcare; Integrated Practice Units; Outcome Measurement; Time-Driven Activity-Based Costing; Health Care and Treatment; Value; Cost Management; Strategy; Outcome or Result; Measurement and Metrics

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February 1995 (Revised June 1999)
Case

Chemical Bank: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Norman Klein

The retail bank division of Chemical Bank faces declining margins and increased competition in its credit and deposit gathering and processing business. It wishes to implement a new strategy to become a preferred financial service provider to target customer groups.... View Details

Keywords: Balanced Scorecard; Adoption; Growth and Development Strategy; Communication Strategy; Customer Relationship Management; Management Systems; Performance Evaluation; Banks and Banking; Measurement and Metrics; Banking Industry

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January 15, 2019
Article

Is Your Company's Strategy Aligned with Your Ownership Model?

By: Josh Baron

The legacy of Vanguard founder John Bogle has brought attention to the transformative influence of ownership structures within the business world. Bogle's revolutionary insight into the limitations of active fund management led to the widespread adoption of index... View Details

Keywords: Ownership Type; Business Strategy; Organizational Structure; Strength and Weakness; Competitive Advantage

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2009
Working Paper

International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination

By: David J. Collis, David Young and Michael Goold

This paper examines differences in the size and roles of corporate headquarters around the world. Based on a survey of over 600 multibusiness corporations in seven countries (France, Germany, Holland, UK, Japan, US, and Chile) the paper describes the differences among... View Details

Keywords: Business Headquarters; Size; Organizational Structure; Culture; Japan; France; Germany; Netherlands; United Kingdom; United States; Chile

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11 May 2011
Research & Ideas

Building a Better Board

fellow board members said you could do to be more effective as a board member or as a CEO," Kaufman says. More Comprehensive Assessment Metrics Historically, a board member's assessment of a CEO's View Details

Keywords: by Carmen Nobel

8 May 2003 - 9 May 2003
Lecture

Developing Ethics Programs and Measuring Their Effectiveness." Panelist. "Director's Institute Inaugural Program: Intensive Education for Corporate Directors

By: Lynn S. Paine

Keywords: Ethics; Programs; Measurement and Metrics; Performance Effectiveness

Citation

11 Oct 2004
Research & Ideas

Four Ways to Create Lasting Change

systems and processes. Moreover, the firm had experienced a slight decline in performance and increasing competition from major rivals prior to his arrival. We were intrigued by the changes taking place at Alpha, particularly as we... View Details

Keywords: by Martha Lagace

15 Nov 2010
Lessons from the Classroom

Connecting Goals and Go-To-Market Initiatives

and making alignment of strategy and sales difficult. Performance management practices. Performance management is not just performance measurement or compensation, although... View Details

Keywords: by Sean Silverthorne; Retail

11 Jan 2008
Conference Presentation

Are Management Standards Effective?

By: Michael W. Toffel

Keywords: Management; Standards; Performance Effectiveness

Citation

1981
Article

Organizational Performance: Recent Developments in Measurement

By: R. M. Kanter and D. Brinkerhoff

Keywords: Organizations; Performance; Measurement and Metrics

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1981
Chapter

Productivity Measurement at the Level of the Firm: An Application within the Service Industry

By: Hirotaka Takeuchi

Keywords: Performance Productivity; Measurement and Metrics; Mathematical Methods; Service Industry

Citation

03 Dec 2018
Research & Ideas

How Companies Can Increase Market Rewards for Sustainability Efforts

flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,... View Details

Keywords: by Rachel Layne

20 May 2003
Lecture

Value Shift: Toward a New Standard of Corporate Performance." Presenter. "HBS Faculty Research Symposium 2003

By: Lynn S. Paine

Keywords: Standards; Performance

Citation

2009
Report

Breakthroughs in Shared Measurement

By: Mark R. Kramer, Marcie Parkhurst and Lalitha Vaidyanathan

The traditional approach to measuring each individual grant and nonprofit initiative separately prevents learning and improvement, because no 2 efforts can be compared on a consistent basis. This research highlights 20 social enterprises that developed innovative... View Details

Keywords: Impact Evaluation; Impact Measurement; Social Enterprise; Organizations; Performance Effectiveness; Measurement and Metrics

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February 2002 (Revised March 2002)
Case

Battery Ventures

By: Josh Lerner, G. Felda Hardymon, Ann Leamon, Nitin Gupta and Sameer Bharadwaj

Todd Dagres, general partner of Battery Ventures, reflects on his firm's organization and its effectiveness in one particular deal. One of the perennial challenges of venture capital is the scaling of the firm. Usually regarded as a craft industry, venture firms tend... View Details

Keywords: Venture Capital; Measurement and Metrics; Performance Effectiveness; Organizational Structure; Financial Services Industry

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