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  • All HBS Web  (16,696)
    • People  (26)
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    • Events  (64)
    • Multimedia  (570)
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  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Chicago.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Paris.)
  • Conference Presentation

Building and Leading Customer Centric Organizations

By: Ranjay Gulati
Keywords: Organizations; Customer Focus and Relationships
Citation
Related
Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Tokyo.)
  • 2019
  • Chapter

Teams and Team Effectiveness in Health Services Organizations

By: Bruce J. Fried and Amy C. Edmondson
Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details
Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry
Citation
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Related
Fried, Bruce J., and Amy C. Edmondson. "Teams and Team Effectiveness in Health Services Organizations." Chap. 5 in Shortell & Kaluzny's Health Care Management: Organization Design and Behavior. 7th ed., edited by Lawton Robert Burns, Elizabeth H. Bradley, and Bryan Jeffrey Weiner, 98–131. Boston, MA: Cengage Learning, 2019.
  • 1997
  • Chapter

Organizing and Leading 'Heavyweight' Development Teams

By: K. B. Clark and S. C. Wheelwright
Keywords: Groups and Teams; Leadership; Organizational Design
Citation
Find at Harvard
Related
Clark, K. B., and S. C. Wheelwright. "Organizing and Leading 'Heavyweight' Development Teams." In Managing Strategic Innovation and Change: A Collection of Readings, by Michael Tushman and P. Anderson. NY: Oxford University Press, 1997.
  • 13 Oct 2023
  • Video

Program for Research in Markets & Organizations (PRIMO)

    Self-Managing Organizations: Exploring the limits of less-hierarchical organizing

    Fascination with organizations that eschew the conventional managerial hierarchy and instead radically decentralize authority has been longstanding, albeit at the margins of scholarly and practitioner attention. Recently, however, organizational experiments in... View Details

    • January 19, 2021
    • Article

    How to Be a 'Glass-Shattering' Organization

    By: Colleen Ammerman and Boris Groysberg
    Advancing gender equality is certainly desirable, but may not seem vital during this turbulent time — yet that assumption couldn’t be further from the truth. In fact, losing sight of gender equity right now is likely to put you at a real disadvantage when the pandemic... View Details
    Keywords: Gender Equity; Gender Inclusivity; Gender; Equality and Inequality; Organizational Change and Adaptation
    Citation
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    Related
    Ammerman, Colleen, and Boris Groysberg. "How to Be a 'Glass-Shattering' Organization." Harvard Business Review Digital Articles (January 19, 2021).
    • 25 Nov 2021
    • News

    An Aria for the Ambidextrous Organization

    HBS Professor Michael Tushman and Tomer Zvulun (PLDA 21, 2021) Photo via The Atlanta Opera HBS Professor Michael Tushman and Tomer Zvulun (PLDA 21, 2021) Photo via The Atlanta Opera Atlanta Opera General and Artistic Director Tomer Zvulun (PLDA 21, 2021) calls his time... View Details
    Keywords: opera; strategy; innovation; leadership; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment
    • Conference Presentation

    Building and Leading Customer Centric Organizations

    By: Ranjay Gulati
    Keywords: Organizations; Customer Focus and Relationships
    Citation
    Related
    Gulati, Ranjay. "Building and Leading Customer Centric Organizations." . (Presented at the Alumni Club in Manila.)
    • 14 Mar 2023
    • Blog Post

    How Inclusive Managers Create Glass-Shattering Organizations

    Unless men embrace their role in eliminating gender bias and barriers, organizations and institutions will never leverage the value that women bring to the workplace. “Most positions of power are still held by men,” says Colleen Ammerman,... View Details
    • 19 Oct 2017
    • News

    How Charitable Organizations Can Thwart Excuses for Not Giving

    • February 2010 (Revised April 2010)
    • Case

    Organization and Strategy at Millennium (A)

    By: Julie M. Wulf and Scott Waggoner
    This case examines Millennium's strategic and organizational responses to the rapid evolution of the biopharmaceutical industry. In the early 2000s, as Millennium's competitive advantage in early-stage research slipped away and its losses mounted, founder and CEO Mark... View Details
    Keywords: Transformation; Leading Change; Management Succession; Organizational Change and Adaptation; Competitive Strategy; Competitive Advantage; Biotechnology Industry; Pharmaceutical Industry
    Citation
    Educators
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    Wulf, Julie M., and Scott Waggoner. "Organization and Strategy at Millennium (A)." Harvard Business School Case 710-415, February 2010. (Revised April 2010.)
    • 23 Nov 2011
    • Working Paper Summaries

    The Organization of Firms Across Countries

    Keywords: by Nicholas Bloom, Rafaella Sadun & John Van Reenen
    • 1997
    • Conference Presentation

    Organizing Vertical Networks: A Design Perspective

    By: Ranjay Gulati
    Citation
    Related
    Gulati, Ranjay. "Organizing Vertical Networks: A Design Perspective." Paper presented at the Academy of Management Annual Meeting, Boston, MA, 1997.
    • 1999
    • Conference Presentation

    Organizing Vertical Networks: A Design Perspective

    By: Ranjay Gulati
    Citation
    Related
    Gulati, Ranjay. "Organizing Vertical Networks: A Design Perspective." Paper presented at the Strategy Research Forum, Boston, MA, 1999.
    • December 2014 (Revised August 2024)
    • Case

    HomeAway: Organizing the Vacation Rental Industry

    By: Rory McDonald, Feng Zhu and Cheng Gao
    In less than 10 years, cofounders Brian Sharples and Carl Shepherd had transformed HomeAway from just another Internet startup into the world's leading vacation-rental marketplace—a global online platform that links customers seeking vacation-home rentals to the... View Details
    Keywords: Strategy; Innovation; Technology; Acquisitions; Operations Management; Digital Platforms; Acquisition; Entrepreneurship; Business Model; Disruptive Innovation; Disruption; Accommodations Industry
    Citation
    Educators
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    Related
    McDonald, Rory, Feng Zhu, and Cheng Gao. "HomeAway: Organizing the Vacation Rental Industry." Harvard Business School Case 615-036, December 2014. (Revised August 2024.)
    • January 2014
    • Teaching Plan

    Iz-Lynn Chan at Far East Organization

    By: Anthony J. Mayo and Linda A. Hill
    Citation
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    Related
    Mayo, Anthony J., and Linda A. Hill. "Iz-Lynn Chan at Far East Organization." Harvard Business School Teaching Plan 414-061, January 2014.
    • June 1993
    • Article

    Marketing in der Organization der Zukunft

    By: D. Q. Mills
    Keywords: Marketing
    Citation
    Find at Harvard
    Related
    Mills, D. Q. "Marketing in der Organization der Zukunft." Absatzwirtschaft (June 1993).
    • spring 1992
    • Article

    Organizing and Leading 'Heavyweight' Development Teams

    By: K. B. Clark and S. C. Wheelwright
    Keywords: Leadership; Groups and Teams
    Citation
    Find at Harvard
    Related
    Clark, K. B., and S. C. Wheelwright. "Organizing and Leading 'Heavyweight' Development Teams." California Management Review 34, no. 3 (spring 1992): 9–28.
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