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  • 19 Sep 2017
  • First Look

First Look at New Research and Ideas, September 19

illustrate the process and power of market design through three examples: the design of medical residency matching programs, a scrip system to allocate food donations to food banks, and the recent “Incentive Auction” that reallocated... View Details
Keywords: Sean Silverthorne
  • August 2015 (Revised June 2021)
  • Case

Amazon.com, 2021

By: John R. Wells, Benjamin Weinstock, Gabriel Ellsworth and Galen Danskin
In February 2021, Amazon announced 2020 operating profits of $22,899 million, up from $2,233 million in 2015, on sales of $386 billion, up from $107 billion five years earlier (see Exhibit 1). The shareholders expressed their satisfaction (see Exhibit 2), but not all... View Details
Keywords: Strategic Analysis; Retail; E-commerce; Amazon; Internet; Amazon.com; AmazonFresh; Jeff Bezos; Cloud Computing; Marketplaces; Streaming; E-reader Market; Digital Media; Mobile App; Online Retail; Shipping; Database; Tablet; Kindle; Kindle Fire; Smartphone; Delivery; Digital Platforms; Competition; Internet and the Web; Corporate Strategy; Digital Marketing; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Profit; Revenue; Global Strategy; Multinational Firms and Management; Taxation; Business History; Human Resources; Resignation and Termination; Books; Human Capital; Working Conditions; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Practices and Processes; Industry Growth; Industry Structures; Media; Distribution; Distribution Channels; Order Taking and Fulfillment; Infrastructure; Logistics; Product Development; Supply Chain; Supply Chain Management; Organizational Culture; Public Ownership; Work-Life Balance; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competitive Strategy; Diversification; Expansion; Integration; Horizontal Integration; Vertical Integration; Information Infrastructure; Information Technology; Mobile and Wireless Technology; Price; Applications and Software; Marketing; Marketing Strategy; Working Capital; Customer Focus and Relationships; Customer Value and Value Chain; Retail Industry; Advertising Industry; Distribution Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Manufacturing Industry; Motion Pictures and Video Industry; Music Industry; Publishing Industry; Shipping Industry; Technology Industry; Video Game Industry; Web Services Industry; United States; Washington (state, US); Seattle
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  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

order, take for granted that he will buy. Say to him "Mr. Blank, what color shall I make it?" or "How soon do you want delivery?" ... Take out your order blank, fill it out, and handing him your pen say, "Just... View Details
Keywords: by Walter A. Friedman
  • 13 Dec 2011
  • First Look

First Look: Dec. 13

whether, when, and for which type of customer the introduction of a new channel helps and hurts sales in existing channels. Our framework separates short- and long-run effects by analyzing underlying channel capabilities. It suggests that View Details
Keywords: Sean Silverthorne
  • Web

HBR Classics - Alumni

Alumni To receive the same online benefits of subscribers to the Harvard Business Review, alumni are now required to register, via the simple and free process outlined below. Go to https://hbr.org/accesscode-registration Enter the Access... View Details
  • Web

Resources - Christensen Center for Teaching & Learning

skills including clarifying objectives, questioning and listening, and board work 1976 Use of Cases in Management Education by E. Raymond Corey Directed toward students; valuable for professors as well. Briefly describes the process of... View Details
  • 30 Mar 2023
  • Blog Post

Amager Bakke: A Look into the Future of Waste Incineration

Amager Bakke, a waste incinerator in Copenhagen, Denmark. The plant was built in 2016 by Amager Resource Center, a management company owned by the five municipalities the incinerator serves. The project replaced an outdated, 47-year-old incinerator in View Details
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

insights and practices as pandemic recovery plans are developed. Consider these five elements of organizational decision-making: information gathering; strategy; combining long-term thinking with short-term actions; clear communication internally and externally; and a... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

years. Companies need a way to unlock the process of innovation and create innovation-driven growth businesses again and again. How can managers increase the probability that their decisions will lead to success? Now more than ever,... View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • 23 Aug 2016
  • First Look

August 23, 2016

exercising discretion. Doctors tend to deviate more, and deviations tend to be less detrimental with experience, yet deviations remain harmful even for high levels of experience. Moreover, doctors tend to deviate to follow two common View Details
Keywords: Sean Silverthorne
  • 24 May 2021
  • Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details
Keywords: by Geoffrey Jones and Shelly Xu; Fashion
  • 08 Feb 2022
  • Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

silos seem to have become the new norm. “Leaders have to understand that the medium of communication—a shift from in-person to online—can actually change who communicates with whom,” says Zuzul. “These changes occurred across organizations in 2020, even in areas long... View Details
Keywords: by Jay Fitzgerald
  • 26 Aug 2024
  • Blog Post

HBS Lingo 101

companies, order HBS cases, research your paper or project topics, and prepare for courses. CASE METHOD: Pioneered by HBS faculty and one of the highlights of the HBS experience, the case method is a profound educational innovation that... View Details
  • Web

Health Care - Faculty & Research

They also introduce bundled payment contracts with three insurers for orthopedic surgeries, and join a multi-hospital study for applying time-driven activity-based costing to identify process improvement and cost reduction opportunities.... View Details
  • 22 Feb 2024
  • News

Combat-Tested Cancer Coaching

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. When Kathy Giusti (MBA 1985) was diagnosed with multiple myeloma in 1996, she was overwhelmed. It was the pre-Internet era, with limited available information, but... View Details
  • 24 Apr 2012
  • First Look

First Look: April 24

and discrepancies can emerge as a result. Effective Auditing for Corporates provides you with proactive advice to help you safeguard core value within a corporation and to ensure that auditing processes and key personnel meet the... View Details
Keywords: Carmen Nobel
  • 30 May 2024
  • News

How to Have Effective Conversations

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Charles Duhigg (MBA 2003) is a Pulitzer Prize–winning journalist, a staff writer for The New Yorker, and author of the bestselling books The Power of... View Details
  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

effectiveness.” Fast forward to six months later, and the results were markedly different: The test group completed 1.6 percent more orders and spent 3.2 percent more on products versus the group that didn’t have access to the new tool.... View Details
Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

structural characteristics (team geographic dispersion and task change) that intensify the challenge of knowledge integration. Drawing on information processing theory, we distinguish between a team's knowledge repository use and... View Details
Keywords: Sean Silverthorne
  • Web

Financial Accounting Online Course | HBS Online

Module 4 Adjusting Journal Entries Understand complex accounting transactions and how they relate to accounting principles and recognize the impact of judgment and bias on financial statements and accounting practices. Highlights Deferrals Inventory Mahindra: Loan... View Details