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  • All HBS Web  (12,421)
    • People  (21)
    • News  (3,893)
    • Research  (7,206)
    • Events  (76)
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  • February 2023
  • Teaching Note

Sercomm: Operating in China Amid COVID-19 and Beyond

By: Prithwiraj (Raj) Choudhury
Teaching Note for HBS Case No. 621-005. View Details
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Choudhury, Prithwiraj (Raj). "Sercomm: Operating in China Amid COVID-19 and Beyond." Harvard Business School Teaching Note 623-036, February 2023.
  • June 2020
  • Teaching Note

Catalant's Operating System for the Future of Work

By: Christopher Stanton, William R. Kerr, James Palano and Kendall Smith
This case touches on the topics of project-based work, agile methodology, and skill and talent management through Catalant's evolution as a company. Catalant’s journey to becoming a software platform and talent marketplace provides context for students to explore new... View Details
Keywords: Talent and Talent Management; Transformation; Business Startups
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Stanton, Christopher, William R. Kerr, James Palano, and Kendall Smith. "Catalant's Operating System for the Future of Work." Harvard Business School Teaching Note 820-105, June 2020.
  • 2020
  • Working Paper

Directors' Perceptions of Board Effectiveness and Internal Operations

By: J. Yo-Jud Cheng, Boris Groysberg, Paul M. Healy and Rajesh Vijayaraghavan
Keywords: Boards Of Directors; Corporate Governance; Governing and Advisory Boards; Performance Effectiveness; Perception
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Cheng, J. Yo-Jud, Boris Groysberg, Paul M. Healy, and Rajesh Vijayaraghavan. "Directors' Perceptions of Board Effectiveness and Internal Operations." Working Paper, February 2020. (Under revision at Management Science.)
  • October 1998 (Revised March 1999)
  • Case

US Office Products (B): Operational and Financial Restructuring

Supplements the (A) case. View Details
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Hallowell, Roger H. "US Office Products (B): Operational and Financial Restructuring." Harvard Business School Case 799-030, October 1998. (Revised March 1999.)
  • August 1986 (Revised May 1989)
  • Case

Honeywell Information Systems (A): The Indirect Sales Operation

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Corey, E. Raymond. "Honeywell Information Systems (A): The Indirect Sales Operation." Harvard Business School Case 587-071, August 1986. (Revised May 1989.)
  • 06 Nov 2014
  • HBS Seminar

Lee Fleming, Berkeley Industrial Engineering & Operations Research

  • 19 Aug 2015
  • HBS Conference

Technology and Operations Management (TOM) Alumni Research Workshop

  • November 2022
  • Teaching Note

Proximie: Using XR Technology to Create Borderless Operating Rooms

By: Ariel D. Stern, Alpana Thapar and Menna Hassan
Founded by Nadine Hachach-Haram in 2016, Proximie was a digital medicine platform that used mixed reality and a host of digital audio and visual tools to enable clinicians, proctors, and medical device company personnel to be virtually present in operating rooms (ORs),... View Details
Keywords: Technological Innovation; Business Growth and Maturation; Growth and Development Strategy; Corporate Social Responsibility and Impact; Decision Making; Health Industry; Medical Devices and Supplies Industry
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Stern, Ariel D., Alpana Thapar, and Menna Hassan. "Proximie: Using XR Technology to Create Borderless Operating Rooms." Harvard Business School Teaching Note 623-034, November 2022.
  • Web

Technology & Operations Management Doctoral Students - Faculty & Research

Technology & Operations Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students Justine Boudou Bonnie Cao Matthew DosSantos DiSorbo Jeffrey Fossett Paul Hamilton Shirley Huang 'Leke Jegede Michael... View Details
  • May 2007
  • Case

Westin Hotels and Resorts: Operations of a Lifestyle Experience

By: Frances X. Frei, Chekitan S. Dev and Laure Mougeot Stroock
Westin Hotels and Resorts adopted a new "lifestyle" brand strategy which provided guests with a new service experience. The dilemma Westin faced was how to operationally build a brand that delivered consistent service on intangible values. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Growth Management; Brands and Branding; Service Operations; Value Creation; Tourism Industry
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Frei, Frances X., Chekitan S. Dev, and Laure Mougeot Stroock. "Westin Hotels and Resorts: Operations of a Lifestyle Experience." Harvard Business School Case 607-129, May 2007.
  • 1993
  • Chapter

Operation and Regulation in Financial Intermediation: A Functional Perspective

By: Robert C. Merton
Keywords: Financial Markets; Operations; Governing Rules, Regulations, and Reforms; Government and Politics; Financial Services Industry
Citation
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Merton, Robert C. "Operation and Regulation in Financial Intermediation: A Functional Perspective." In Operation and Regulation of Financial Markets, edited by P. Englund. Stockholm: Ekonomiska rådet (Sweden), 1993.
  • 2016
  • Working Paper

Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity

By: Itai Gurvich, Martin Lariviere and Antonio Moreno
Motivated by recent innovations in service delivery such as ride-sharing services and work-from-home call centers, we study capacity management when workers self-schedule. Our service provider chooses capacity to maximize its profit (revenue from served customers minus... View Details
Keywords: Strategic Servers; On-demand Economy; Independent Capacity; Distributed Systems; Uber; Service Operations; Performance Capacity
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Gurvich, Itai, Martin Lariviere, and Antonio Moreno. "Operations in the On-Demand Economy: Staffing Services with Self-Scheduling Capacity." Working Paper, June 2016.
  • February 1989
  • Teaching Note

Operations Strategy, Module Overview: Manufacturing as a Competitive Weapon

By: David A. Garvin
Citation
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Garvin, David A. "Operations Strategy, Module Overview: Manufacturing as a Competitive Weapon." Harvard Business School Teaching Note 689-060, February 1989.
  • 1992
  • Working Paper

Intercompany Operating Ties: Unlocking the Value in Channel Restructuring

By: R. Shapiro and J. Byrnes
Citation
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Shapiro, R., and J. Byrnes. "Intercompany Operating Ties: Unlocking the Value in Channel Restructuring." Harvard Business School Working Paper, No. 92-058, January 1992.
  • 20 Aug 2013
  • HBS Conference

Technology and Operations Management (TOM) Doctoral Alumni Research Workshop

  • Web

Corporate Finance: Corporate Financial Operations (CFO) - Course Catalog

HBS Course Catalog Corporate Finance: Corporate Financial Operations (CFO) Course Number 1416 Professor C. Fritz Foley Fall; Q1Q2; 3.0 credits 28 Sessions Exam NOTE: Because there is considerable overlap between the fall course, Corporate... View Details
  • Article

Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management

By: Marshall Fisher and Ananth Raman
We review papers published in Production and Operations Management (POM) during its thirty-year history that deal with retail operations issues with an empirical approach. The papers span a range of issues, from traditional ones like forecasting and inventory... View Details
Keywords: RFID; Innovation and Invention; Technology Adoption; Operations; E-commerce; Strategy; Retail Industry
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Fisher, Marshall, and Ananth Raman. "Innovations in Retail Operations: Thirty Years of Lessons from Production and Operations Management." Special Issue on The 30th Anniversary Issue of Production and Operations Management edited by Subodha Kumar and Christopher S. Tang. Production and Operations Management 31, no. 12 (December 1, 2022): 4452–4461.
  • 2007
  • Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes
Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details
Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry
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Mikes, Anette. "Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions." International Journal of Risk Assessment and Management 7, no. 8 (2007): 1027–1056.
  • 2004
  • Article

A Case Study of Operational Failures in Home Healthcare

By: A. L. Tucker
Keywords: Operations; Failure; Health; Information
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Tucker, A. L. "A Case Study of Operational Failures in Home Healthcare." Journal for Healthcare Quality 26, no. 3 (2004): 42–48. (Special Issue featuring papers presented at the 2003 National Policy Meeting of Home Health Care Quality.)
  • March 1990
  • Teaching Note

Operations Strategy, Module Overview: Competing on New Products and Processes

By: David A. Garvin
Citation
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Garvin, David A. "Operations Strategy, Module Overview: Competing on New Products and Processes." Harvard Business School Teaching Note 690-058, March 1990.
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