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Show Results For
- All HBS Web
(1,615)
- People (3)
- News (450)
- Research (503)
- Events (7)
- Multimedia (32)
- Faculty Publications (151)
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- 27 Sep 2011
- First Look
First Look: September 27
restaurants have declined in market share as Yelp penetration has increased. This suggests that online consumer reviews substitute for more traditional forms of reputation. I then test whether consumers use these reviews in a way that is... View Details
Keywords: Sean Silverthorne
- 11 May 2016
- Research & Ideas
Fix This! Why is it so Painful to Buy a New Car?
(Editor’s note: Fix This! is a series of occasional stories about industries that provide bad consumer experiences and how they can be fixed.) Consumers routinely list buying a car as the worst shopping experience imaginable. So it may be comforting to View Details
- 30 Oct 2017
- Research & Ideas
Asking Questions Can Get You a Better Job or a Second Date
Source: FangXiaNuo New research suggests that people who ask questions, particularly follow-up questions, may become better managers, land better jobs, and even win second dates. “Compared to those who do not ask many questions, people who do are better liked and View Details
Keywords: by Rachel Layne
- 07 Feb 2012
- First Look
First Look: February 7
survey a sampling of the research questions these data help to answer. Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines Authors:Benjamin G. Edelman and Duncan S. Gilchrist Publication:Information Economics and Policy (forthcoming)... View Details
Keywords: Sean Silverthorne
- 03 Jun 2014
- First Look
First Look: June 3
the Finger Lakes region of New York State, was at a crossroads. The business was poised for growth, and its owners, Laura and Alan Falk, were considering signing a deal with Groupon, the online coupon firm, to see if a Groupon deal would... View Details
Keywords: Sean Silverthorne
- 20 Mar 2012
- First Look
First Look: March 20
Group's other 18 watch brands? Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512052-PDF-ENG Ctrip: Scientifically Managing Travel Services David A. Garvin and Nancy Hua DaiHarvard Business School Case 312-092 Ctrip is a $437 million Chinese View Details
Keywords: Sean Silverthorne
- 22 Feb 2021
- Book
Reaching Today's Omnichannel Customer Takes a New Sales Strategy
example of sales-related hyperbole, Cespedes points to the dire predictions that online buying will eventually cause the real-life “death of a salesman.” While online information sources affect selling,... View Details
Keywords: by Kristen Senz
- 19 Jul 2016
- First Look
July 19, 2016
complicated—and instructive. Kodak suffered from a technology transition in which it lost the benefits of a learning curve to a general-purpose technology platform where there were no entry barriers. It also suffered from difficulty in... View Details
Keywords: Sean Silverthorne
- 19 Mar 2013
- First Look
First Look: March 19
on criminal recidivism of treating individuals with electronic monitoring relative to prison. The Fog of Negotiation: What Negotiators Can Learn from Military Doctrine Authors:Wheeler, Michael A. Publication:Negotiation Journal Abstract... View Details
Keywords: Sean Silverthorne
- 16 Dec 2014
- First Look
First Look: December 16
IEEE Security & Privacy Accountable? The Problems and Solutions of Online Ad Optimization By: Edelman, Benjamin G. Abstract—Online advertising might seem to be the most measurable form of marketing ever invented. Comprehensive records... View Details
Keywords: Sean Silverthorne
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
practice of onboarding new employees. Although hiring is already a forgotten luxury for many firms, at least for the time being, others are still bringing aboard new people, such as those who made hiring commitments before the outbreak worsened. And then there are... View Details
Keywords: by Boris Groysberg
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54476 Trust and Disintermediation: Evidence from an Online Freelance Marketplace By: Gu, Grace, and Feng Zhu Abstract—As an intermediary improves trust between two sides of its market to... View Details
Keywords: Dina Gerdeman
- 15 May 2017
- Sharpening Your Skills
The Promises and Limitations of Big Data
scattered everywhere. John Quelch discusses approaches to integrate patient data so that medical professionals and patients can make better decisions. Related Research Papers How the Water Industry Learned to Embrace Data Most current... View Details
- 04 Dec 2019
- Book
Creating the Experimentation Organization
When customers log onto Booking.com—the world’s largest online accommodations platform—they might naturally assume they are seeing the same website as every other customer logged on at the same time. In fact, Booking is running... View Details
Keywords: by Michael Blanding
- 08 Mar 2011
- First Look
First Look: March 8
Moneybookers Limited, one of the top three e-payment solution providers in Europe. However, approximately 70% of Moneybookers revenues were related to transactions from online gaming sites (down from 100% in 2002). Although the thesis was... View Details
Keywords: Sean Silverthorne
- 10 Sep 2020
- Research & Ideas
The COVID Two-Step for Leaders: Protect and Pivot
the crisis to emerge stronger than others in our industry?” “How can the organization learn through this experience to win in a new world?” Saenz and O’Keeffe explain: “To guide the decisions and actions that will answer those... View Details
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective, unverifiable, or controversial information. Using data from Encyclopædia Britannica, authored by experts, and Wikipedia, an encyclopedia... View Details
Keywords: Sean Silverthorne
- 28 Apr 2022
- Research & Ideas
Can You Buy Creativity in the Gig Economy?
Writers may lament the uncertainties of the digital age, as many turn to online markets to distribute their work with no promises of fame or fortune. But when authors are guaranteed a cut of their own book sales, they tend to work harder... View Details
Keywords: by Pamela Reynolds
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
went through a similar set of wrenching changes might not have the kind of strategic cushion associated with the world's most valuable brand name. It is generally better for them to ponder the lessons in my book than to seek to experience them all: Offline View Details
Keywords: by Martha Lagace
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
researches tax policy, international finance, and corporate finance. The book grew out of his efforts to make finance more accessible through executive education teaching and his online course Leading with Finance. His previous book, The... View Details
Keywords: by Dina Gerdeman