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- Faculty Publications (46)
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- All HBS Web (454)
- Faculty Publications (46)
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
blunder was apparent and the damage done. Nor could United reasonably have used the policy to prevent passengers from making recordings: Telling customers “put down your phones or we’ll arrest you” would have invited concealed recordings... View Details
- 02 May 2008
- What Do You Think?
What is the Future of State Capitalism?
... for one reason: state administrators are less motivated." Mixed motives may get in the way of long-term financial performance. If this is the case, do we view the success or failure of state capitalism, even if the emphasis is on... View Details
Keywords: by Jim Heskett
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
standards. Today, however, a new determination has emerged to deal with what one UN panel has called the "pre-eminent moral and humanitarian challenge of our age." This new resolve may be motivated partly by compassion. But it... View Details
Keywords: by George C. Lodge
- 05 Apr 2021
- What Do You Think?
Why Can’t More Leaders Teach?
important person in the company,” and encourage associates to feel psychologically safe and willing to take reasonable risks. “Observing John, I realized that the best leaders also possess qualities that make great teachers,” says DeLong,... View Details
Keywords: by James Heskett
- 24 Sep 2024
- Research & Ideas
Why Small Businesses Deserve More Credit
It’s Wall Street doctrine that small firms struggle to raise capital at reasonable rates and are often rejected for credit lines and loans because banks think their risk profile is too high. “If you really want to drive investment,... View Details
- 01 Feb 1998
- News
Short Takes
Who Does Good and Why While it's common knowledge that business leaders often serve on nonprofit boards, there has been little formal information about the characteristics and motivations of such individuals. In a 1997 working paper... View Details
Keywords: Judith A. Ross
- 20 Sep 2016
- First Look
September 20, 2016
possibility of erasing some of these civil rights gains. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51647 Summer 2016 Journal of Economic Perspectives Motivated Bayesians: Feeling Moral While Acting Egoistically By:... View Details
Keywords: Sean Silverthorne
- 08 Mar 2019
- Blog Post
“There’s no quick shortcut to success:” Zorpads takes off
member – don’t worry, they won’t reveal who – took off her shoes, they knew they had found their problem to solve. "She knew [the smell] was bad, but then she started listing out all the reasons current products on the market don't... View Details
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
trillion mandate and no assurance of reversing the inexorable rise in health care costs. Paradoxically, although America has the most technologically advanced and expensive health care system in the world, its citizens continue to get sicker. The View Details
- 17 Jun 2002
- Research & Ideas
Entrepreneurship in Asia and Foreign Direct Investment
research, the relationship that exists between FDI and local entrepreneurship in Asia may be one important reason why certain Asian countries developed differently from others, despite surface similarities. This angle on FDI may offer a... View Details
Keywords: by Martha Lagace
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
fortunate to have a reasonably high "hit rate" over the years. Among those that have inculcated the ideas, whether they use the terms or not, that we identified early on have continued to do well are companies like the Vanguard... View Details
Keywords: by Sean Silverthorne
- 01 Jun 2009
- News
The Maestro and the Market
learn about marketing from a business owner who says he doesn’t care whether or not customers like his product? HBS assistant professor Michael Norton’s interest in what motivates seemingly irrational consumer behavior has found a perfect... View Details
- 12 Oct 2006
- First Look
First Look: October 12, 2006
danger, or pride motivates greater effort). But emotions can also be at odds with rational behavior (e.g., when pain avoidance leads to an unwillingness to confront difficult decisions, or shame leads to cover-ups, or hubris leads to... View Details
Keywords: Sean Silverthorne
- 07 Jan 2013
- Lessons from the Classroom
Culture Changers: Managing High-Impact Entrepreneurs
worried about students going into these culture industries only thinking in terms of traditional management styles and industry structures, bottom lines, and financial incentives, without thinking about what 'creative content' and 'cultural product' means, what impact... View Details
- 25 Aug 2015
- First Look
First Look Tuesday
decades about how and why people make the moral decisions they do. In this review, we explain how intuition, affect, physiology, and identity support and inform more deliberative reasoning process in the construction and enactment of... View Details
- 08 May 2006
- Research & Ideas
The Cost of Cutting in Line
this field experiment. Q: What were the motives of people who allowed your experimenters to cut in line? Why didn't many of them accept payment? And if money wasn't an issue, why did higher payments correlate with a willingness by... View Details
Keywords: by Sean Silverthorne
- 21 Oct 2014
- First Look
First Look: October 21
Economics Payout Policy By: Farre-Mensa, Joan, Roni Michaely, and Martin C. Schmalz Abstract—We survey the literature on payout policy, with a particular emphasis on developments in the last two decades. Of the traditional motives of why... View Details
Keywords: Sean Silverthorne
- 12 Feb 2019
- First Look
New Research and Ideas, February 12, 2019
events, messenger dislike is correlated with the belief that the messenger had malevolent motives (Studies 5A, 5B, & 5C). Studies 6A & 6B go further, manipulating messenger motives independently from... View Details
Keywords: Dina Gerdeman
- 13 Mar 2025
- Blog Post
Launching leaders: HBS's new initiative fuels first-generation and low-income student success
where I didn’t want to opt in as the representative or spokesperson,” he said. “Knowing that there are seven to 10 others in your section who get it, who you don’t have to explain the reasoning to, opens up a level of comfort and support.... View Details
- 06 May 2019
- Research & Ideas
Consumers Blame Business for Global Health Problems. Can Business Become the Solution?
the Harvard Kennedy School—explored this shift in a recent essay in the Journal of the American Medical Association. We asked them to discuss their reasons in an Q&A exchange via email. Danielle Kost: You argue that sustainability and... View Details