Mobility Services - Publications - Faculty & Research

August 2023 (Revised December 2023)
Case

Money Fellows: The Quest for Expansion

By: Álvaro Rodríguez Arregui, Michael Chu and Ahmed Dahawy

This case explores the opportunities and challenges associated with expanding the operations of a complex entrepreneurial business model. It highlights how cultural aspects of different geographies impact a startup's operational and economic models. The case also... View Details

Keywords: Business Model; Developing Countries and Economies; Geographic Scope; Business Strategy; Mobile and Wireless Technology; Cross-Cultural and Cross-Border Issues; Business and Shareholder Relations; Financial Services Industry; Financial Services Industry; Egypt

Citation

Educators

Purchase

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

could work in their own categories. Both service and convenience will be key elements of this strategy. In most cases, these stores will also need to be equipped with people and technology that can help shoppers with the difficult... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

30 Jan 2018
First Look

January 30, 2018

Sandino Abstract—Many service organizations rely on information sharing systems to boost employee creativity to meet customer needs. We conducted a field experiment in a retail chain, based on a registered report accepted by Journal of... View Details

Keywords: Sean Silverthorne

11 Mar 2001
Research & Ideas

Merchants to Multinationals: British Trading Companies in the Nineteenth and Twentieth Centuries

telegraph varied commodity by commodity and the bulk of communications continued by sea post until the early twentieth century. London had a unique role as the international service centre for the emergent global economy, providing... View Details

Keywords: by Geoffrey Jones

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

questions that will help them regroup, mobilize their team, formulate a plan of action, and move forward." In his new book, What to Ask the Person in the Mirror, Kaplan argues against the notion that great leadership is about having... View Details

Keywords: by Carmen Nobel

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

pandemic. Consumers consider the brands they use to be trusted partners and look to them for information about the crisis and how it is affecting their companies, employees, and the products and services they provide. Brands should try to... View Details

Keywords: by Jill Avery and Richard Edelman

18 Feb 2019
Book

What’s Really Disrupting Business? It’s Not Technology

example, homeowners traditionally hire housekeepers, gardeners, and others to help with common household chores. TaskRabbit, the digital equivalent, lets you hire people, but do so over the web. Likewise, the startup company Washio created a View Details

Keywords: by Danielle Kost; Service; Service; Service; Service

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

solutions such as the construction of mobile COVID test units with medical teams, which have so far tested over 60,000 people. The design was donated to 10 hospitals and is now also available for free online. Case 2: Leverage and protect... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

and mortar big box stores instead. Amazon, unburdened by such real estate, was easily able to mobilize Internet capabilities in order to capture a dominant share of a notoriously inefficient book retailing industry. It didn’t stop there.... View Details

Keywords: by James Heskett; Retail

15 Nov 2011
First Look

First Look: November 15

billion additional urban dwellers. Second, shared resources like clean water, clean air, energy, and places to put solid waste are already scarce and constrained. Urbanization will only exacerbate these pressures. Third, almost no local or national government can View Details

Keywords: Sean Silverthorne

26 Jul 2016
Research & Ideas

Where will Pokémon Go with Your Personal Information?

for example, that McDonald’s is going to sponsor the game’s rollout in Japan. I imagine it could fundamentally change the face of things like sponsorship and mobile advertising. We haven’t begun to see the most outrageous applications of... View Details

Keywords: Re: Willy C. Shih; Video Game; Entertainment & Recreation

15 Oct 2014
Research & Ideas

Apple Pay’s Technology Adoption Problem

company will have trouble coming up with an equally compelling message to drive sales of a service that allows you to pay at the retail counter with a swipe of an iPhone. "What does it do for me as a consumer?" asks Associate... View Details

Keywords: by Dina Gerdeman; Technology; Retail

08 Aug 2018
Sharpening Your Skills

Parmigiano-Reggiano, Jane Austen, and Other Things You Didn't Know About Finance

but their passive investment nature offers few checks on those companies’ executives. Vanguard, Trian And The Problem With 'Passive' Index Funds As investors increasingly demand investment opportunities that match their social beliefs, financial View Details

Keywords: by Sean Silverthorne; Financial Services

09 Dec 2015
Research Event

When Hosts Attack: The Competitive Threat of Online Platforms

In the online marketplace, oodles of retailers and developers rely on “platforms” such as Amazon.com, the Apple App Store, Facebook, and Twitter to get their products and services into the hands of users. Retailers, for example, sell... View Details

Keywords: by Carmen Nobel; Web Services; Web Services; Web Services

10 Apr 2019
HBS Case

How Entrepreneurs Can Turn Lead Into Gold

cats, or whatever,” says Andy Wu, assistant professor of business administration in the Strategy unit of Harvard Business School. “What’s overlooked is a comprehensive framework for how you mobilize the resources—such as financing,... View Details

Keywords: by Michael Blanding; Financial Services

25 Feb 2013
Research & Ideas

Lean Strategy Not Just for Start-Ups

upgrades, forming hypotheses and conducting experiments with each new version along the way. Intuit adopted such a strategy when developing Fasal, a mobile platform that delivers agricultural market price information to farmers in India.... View Details

Keywords: by Carmen Nobel; Financial Services

26 Nov 2012
Research & Ideas

New Winners and Losers in the Internet Economy

more jobs than the consumer support services layer—365,000 compared to 245,000—but it grew at a slower pace (70 percent) than the support services layer (229 percent). "The consumer support layer is... View Details

Keywords: by Dina Gerdeman; Publishing

11 Jun 2001
Research & Ideas

E-Commerce Unplugged

In this excerpt, Nohria and Leestma outline the challenges and rewards awaiting businesses that target the mobile-commerce customer. The best place to start? Develop a thorough knowledge of consumer behavior.The race for dominance in View Details

Keywords: by Nitin Nohria & Marty Leestma

25 May 2016
Research & Ideas

How Consumers and Businesses are Reshaping Public Health

healthcare services is taking place from Asia to Africa. In India, the Avarind Eye Hospital provides routine eye surgeries to the highest quality standards at perhaps a tenth of the developed country price. A mass production approach to... View Details

Keywords: by John A. Quelch; Health

15 May 2012
First Look

First Look: May 15

Tequila Mobile SA, a mobile gamers developer, publisher, and service provider, had to make some important strategic decisions. Tequila Mobile SA... View Details

Keywords: Carmen Nobel

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