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Show Results For
- All HBS Web
(4,844)
- People (2)
- News (626)
- Research (3,353)
- Events (31)
- Multimedia (31)
- Faculty Publications (2,284)
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- 01 Jun 1997
- News
New Releases
satisfaction, and vice versa) constitute a service profit chain that can form the foundation for strategic service vision and help guide managers in their operations and marketing. The authors explain how any service industry firm can View Details
- 01 Jun 2004
- News
Social Enterprise Celebrates Tenth Year, Looks Ahead
faculty chair), Allen Grossman, and F. Warren McFarlan each led a lively exchange that encompassed topics such as measuring SEI’s success in 2014, ensuring that the knowledge generated is applied, and mobilizing the HBS alumni network.... View Details
- 01 Sep 2010
- News
Faculty Research Online
The Hard Work of Measuring Social Impact Donors are placing nonprofits on the hot seat to measure social performance. Problem is, there is little agreement on what those metrics should be. Associate... View Details
- 01 Sep 2011
- News
Letters to the Editor
serious attention at HBS, was intoxicating. That year, 26 graduates went into the real estate field, in no small measure due to him. I will never forget his time-honored recipe for success: "Find a discontinuity and capitalize on it."... View Details
- 01 Oct 2002
- News
Bozidar Djelic
relentless pressure from various political parties,” he says. “But that has not happened, in part I think because my team moves so fast. It's important to be in the driver's seat when you propose measures and set the economic policy... View Details
- 01 Jun 2010
- News
Get Well Soon
to be among the best hospitals in the country, even though it had scant evidence to benchmark its performance against others. But data co-collected by the Cystic Fibrosis Foundation instead showed that the outcome for the clinic’s juvenile patients View Details
- 12 Jan 2015
- News
Good Investments
investors equally interested in the impact of their investments, there’s a similar lack of data—in part because of a lack of tools to measure it. Bannick says an increased focus on measurement has brought... View Details
- 01 Dec 2008
- News
NYC Club Hosts Nonprofits
necessary but no longer sufficient. Nonprofits need to show that they are making systemic changes.” For their part, some participants expressed concern that the push for business-like practices, while necessary, put too much emphasis on quantitative View Details
- 01 Jun 1996
- News
HBS Alumni Association Board of Directors: President's Report
School's and alumni visibility in the community while providing a substantial educational experience to its members. The amount of preparation that goes into these conferences is staggering - even by HBS measures - and appropriately might... View Details
Keywords: Cathy Connett
- 01 Jun 2013
- News
Alumni Books
Big Data to Your Advantage by Kaiser Fung (MBA 2001) (McGraw-Hill) With advancements in smartphones and computers, huge amounts of data are being collected, and more and more things can be measured that previously could not be. Fung... View Details
- 01 Jun 2022
- News
June 2022 Alumni and Faculty Books
offering occasional remote workdays—they will redesign every aspect of how work gets done, from defining how they measure organizational success to training their managers to make it happen. How the Future Works offers a blueprint for... View Details
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
billion of the excessive costs of U.S. health care while all too many quality measures have worsened. Patients learn — sometimes the hard way — to bring along an assertive, intelligent loved one to protect them during a hospital stay.... View Details
- 01 Jun 2017
- News
Better Hiring Through Brain Science
in neuroscience research experiments—with former research colleague Julie Yoo to assess cognitive and emotional traits. The games didn’t ask personal questions, they measured responses, providing objectivity in a way that the traditional... View Details
Keywords: Dan Morrell
- 01 Oct 1996
- News
The Right Stuff: Getting the Word from MBA Admissions
before, which makes it more convenient for applicants. We're also working with the Graduate Management Admissions Council, which designs the GMAT, to further enhance the test with qualitative measures of the personal qualities I mentioned... View Details
- 01 Jun 2013
- News
Minding The Gap
institute for the past five years. Measurable Success Some measures of PELP's success to date are quantifiable. PELP's summer institute, a centerpiece of the project, has brought nearly 450 district... View Details
- 01 Jun 2022
- News
'Rooted' In Innovation
make a measurable improvement in life on our planet. Learning to build a successful company is a stepping stone to that.” At HBS, Ajanoh acquired the knowledge, contacts, and managerial skills to further CassVita’s early promise. Several... View Details
Keywords: Deborah Blagg
- 01 Mar 2018
- News
Democratizing Data to Favor Farmers
as much for the same seeds. That knowledge would help farmers haggle with dealers, but the real insight would come from analytics that go beyond consolidating seed prices to measuring a seed variety’s potential success. The most important... View Details
Keywords: Sasha Issenberg
- 01 Jun 2015
- News
Ink
is poorly understood—we’ve known that for a while—it’s how surprised they are. I think what’s going on is this: Most executives, when they think about strategy focus on communication, and they measure communication in terms of the numbers... View Details
- 15 Dec 2024
- News
On The Case
Professor Linda Hill first met Tom Mihaljevic (GMP 15, 2013) when he came to campus to participate in a fireside chat that Hill unexpectedly wound up facilitating. At that time, he was the CEO of Cleveland Clinic Abu Dhabi, and the pair found they had a lot to talk... View Details
- 07 Sep 2021
- News
Green House
sustainable building. According to the United Nations, buildings and their construction account for 39 percent of greenhouse gas emissions. It was the measurable impact of the work that attracted her. “I had used a lot of analytical tools... View Details