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  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

from key external content providers, such as Google Maps and the New York Times, ensuring the provision of early complements. By maintaining secrecy prior to launch and then staging mega-media events, Steve Jobs sought to stimulate... View Details
Keywords: by Martha Lagace
  • 13 May 2002
  • Book

Bringing the Master Passions to Work

temperament." The workings of what we now call reason spring from a primitive emotion—our anxiety at being alive and thrust toward an end past which we cannot see with any of our senses. The impulse to explain is the impulse to freeze the elusive moment into an... View Details
Keywords: by Mihnea C. Moldoveanu & Nitin Nohria
  • 05 Jun 2009
  • Research Event

Business Summit: Niall Ferguson and the Certainty of Uncertainty

based on the map that is used. Optimized global networks may be vulnerable to crises. Business and political leaders are often surprised by crises; they don't take a long enough view of history. Biological evolution is a metaphor for the... View Details
Keywords: Re: John A. Quelch
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

or template, which we call a "strategy map," that complements the Balanced Scorecard with a simple, succinct visualization of the hypotheses and interrelationships that are at the heart of strategy.4 (See Figure 2-2.) The strategy View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 13 Jan 2014
  • Research & Ideas

How Government Can Restore the Faith of Citizens

and closed the previous day, in order to show that government was actively responding to requests. In the second condition, they included pins on a map showing the location of these issues; when users clicked on a pin, a window opened... View Details
Keywords: by Michael Blanding
  • 17 Jun 2019
  • Research & Ideas

What Hospitals Must Learn to Compete

happening in terms of management practices in their hospital. What I see in my studies mapping the adoption of basic management practices across hospitals is a wide dispersion: There are some points of excellence where organizations... View Details
Keywords: by Alumni Bulletin Staff; Health
  • 10 Jun 2015
  • Research & Ideas

The Transparency Revolution in Corporate Reporting

materiality map for each industry. In our paper, we take those maps and construct scores showing how different companies are investing on material ESG issues. That allows investors to construct better risk... View Details
Keywords: Re: George Serafeim
  • 24 Apr 2013
  • Research & Ideas

Who Sets Your Benchmarks?

Reaching Your Potential. Kaplan continues his theme of self-directed assessment and improvement with his new book, to be released in early May, What You're Really Meant to Do: A Road Map for Reaching Your Unique Potential. He offers a... View Details
  • 29 Apr 2013
  • Research & Ideas

Diagnosing the ‘Flutie Effect’ on College Marketing

touchdown—a climactic capper on one of the most exciting college football games ever. The play put BC on the map for college aspirants. In two years, applications had shot up 30 percent. Ever since, marketing experts and school deans have... View Details
Keywords: by Sean Silverthorne; Education; Advertising; Sports
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Freeing Patient Data to Enable Innovation

impediments in the future. In mapping those bottlenecks, Hsiang cited difficulty in moving data around because of legal constraints and high costs with low rewards. Petro added the issue of timeliness--even if data was flowing, it would... View Details
Keywords: Re: Karim R. Lakhani; Health
  • 23 Jul 2008
  • Sharpening Your Skills

Sharpening Your Skills: Balanced Scorecard in Action

Scorecard approach to help boards work smarter, not harder. Key concepts include: Reforms such as Sarbanes-Oxley have increased the amount of work that boards need to do. A Balanced Scorecard approach can help boards use their limited time effectively. An enterprise... View Details
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

that customers have developed based on their experience and emotional connection with a product or brand. Without capturing what is going on inside customers' minds and hearts, ... the picture is incomplete.—Doug Grisaffe, Walker Information A consensus View Details
Keywords: by Jean Ayers
  • 13 Feb 2017
  • Research & Ideas

Paid Search Ads Pay Off for Lesser-Known Restaurants

The results, written up in new working paper Effectiveness of Paid Search Advertising: Experimental Evidence, showed these restaurants enjoyed a significant spike in exposure, in actions such as map requests and calls to restaurants, and... View Details
Keywords: by Dina Gerdeman; Food & Beverage
  • 18 Feb 2015
  • First Look

First Look: February 18

effects of an imperfect legal system, and social norms of fairness. We illustrate our arguments with examples from practice. Publisher's link: http://onlinelibrary.wiley.com.ezp-prod1.hul.harvard.edu/doi/10.1002/smj.2303/full February 2015 Research Policy Hidden... View Details
Keywords: Sean Silverthorne
  • 11 Mar 2008
  • First Look

First Look: March 11, 2008

hypotheses underlying the firm's balanced scorecard and strategy map reveal problems with the strategy on a timelier basis. We also test alternative hypotheses to those underlying the firm's formal strategy View Details
Keywords: Martha Lagace
  • 12 Apr 2018
  • Op-Ed

Op-Ed: The Trouble with Tariffs

side) competing with a lack of an industrial policy (on the US side). Going all the way back to the mid-1980s, the Chinese government has been mapping a pathway for the country to become a modern economy possessing core technological... View Details
Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications
  • 09 Mar 2009
  • Research & Ideas

How to Revive Health-Care Innovation

the new. The forces of health-care reform have had no credible map of the terrain ahead. Our hope is that this book can serve as the map. We hope this map inspires some of you to step to the front and become... View Details
Keywords: by Clayton M. Christensen, Jerome H. Grossman, M.D. M.D. & Jason Hwang; Health
  • 06 Dec 2010
  • Sharpening Your Skills

Sharpening Your Skills: Doing Business in Emerging Markets

analyzers and advisors, aggregators and distributors, transaction facilitators, and more. A useful starting point for managers is to construct an institutional map to identify institutional voids—which may themselves present business... View Details
  • 20 May 2013
  • Op-Ed

Making America an Industrial Powerhouse Again

specific technologies for use in particular industries. Consider the difference between the government's successful effort to map the human genome and its failed attempt to subsidize "green energy" companies like Solyndra. The... View Details
Keywords: by Gary Pisano; Manufacturing
  • 19 Dec 2005
  • Research & Ideas

The Regional Slice of Your Global Strategy

equipment, and pharmaceuticals have invested significantly in modern mapping technology, using such innovations as enhanced clustering techniques, better measures for analyzing networks, and expanded data on bilateral, multilateral, and... View Details
Keywords: by Pankaj Ghemawat
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