Management Practices and Processes - Publications - Faculty & Research - Harvard Business School

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22 Aug 2016
Blog Post

The Making of An Internship: An Effective Onboarding Process

Join HBS Career & Professional Development (CPD) as we follow three students throughout their summer internships, and learn best practices for creating a successful summer program. An effective... View Details

Keywords: All Industries

January 1995 (Revised January 1995)
Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

By: James L. Heskett

Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details

Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America

2011
Article

Strategic Change and the Jazz Mindset: Exploring Practices That Enhance Dynamic Capabilities for Organizational Improvisation

By: Ethan S. Bernstein and Frank J. Barrett

How can leaders adopt a mindset that maximizes learning, remains responsive to short-term emergent opportunities, and simultaneously strengthens longer-term dynamic capabilities of the organization? This chapter explores the organizational decisions and practices... View Details

Keywords: Dynamic Capabilities; Strategic Change; Jazz; Jazz Mindset; Improvisation; Innovation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Innovation Leadership; Knowledge Use and Leverage; Leading Change; Leadership Style; Leadership; Management; Management Style; Organizational Change and Adaptation; Organizational Culture; Organizations; Creativity; Strategy; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; Entertainment and Recreation Industry; United States; Japan; Taiwan; Europe; Asia

May 2019
Case

Canada Mortgage and Housing Corporation: 'One CMHC' and Version 3.0

By: Boris Groysberg and Sarah L. Abbott

When Evan Siddall was appointed CEO of Canada Mortgage Housing Corporation (CMHC) five years earlier, he had embarked on a major organizational restructuring. Now he is spearheading another round of changes. CMHC has adopted an ambition vision and five year strategic... View Details

15 Nov 2016
News

Classroom Lessons Put Into Practice Abroad

hone their leadership, teamwork, and design thinking skills to prepare for their Brazil immersion. The process informed the goal: to help their partner company attract more young families to the bakery chain... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

1 Jun 1991
Conference Presentation

Information Technology and Fast-Cycle Management

By: L. M. Applegate

Keywords: Information Technology; Management Practices and Processes

July 1993 (Revised April 1999)
Case

ABB's Relays Business: Building and Managing a Global Matrix

By: Christopher A. Bartlett

Describes the development and management of the relays business area (BA) in ABB's global matrix organization. Focuses on three levels of management--corporate, BA, and operating company. Highlights the roles and responsibilities of individuals at each level as ABB... View Details

Keywords: Multinational Firms and Management; Business or Company Management; Business Strategy; Organizational Structure; Managerial Roles; Management Practices and Processes; Employees; Organizational Culture; Success; Manufacturing Industry

winter 1990
Article

The Impact of Family Dynamics on Structure and Process in Family Foundations

By: J. A. Davis, K. Gersick and I. Lansberg

Keywords: Family Ownership; Management Practices and Processes

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May 2011
Teaching Note

Baria Planning Solutions, Inc.: Fixing the Sales Process (Brief Case)

By: Steven C. Wheelwright and William Schmidt

Teaching Note for 4568. View Details

Keywords: Quantitative Analysis; Technology; Operations Management; Product Lines; Manufacturing; Capacity Planning; Production Planning; Information Technology; Production; Mathematical Methods; Performance Capacity; Product Development; Planning; Manufacturing Industry

December 2010
Article

Markets, Morals, and Practices of Trade: Jurisdictional Disputes in the U.S. Commerce in Cadavers

By: Michel Anteby

This study examines the U.S. commerce in human cadavers for medical education and research to explore variation in legitimacy in trades involving similar goods. It draws on archival, interview, and observational data mainly from New York state to analyze market... View Details

Keywords: Education; Goods and Commodities; Trade; Lawfulness; Moral Sensibility; Market Participation; Management Practices and Processes; New York (state, US)

12 Jul 2012
Working Paper Summaries

Negotiation Processes As Sources of (And Solutions To) Interorganizational Conflict

Keywords: by Elizabeth Long Lingo, Colin Fisher & Kathleen L. McGinn

Research Summary

Integrating: A managerial practice that enables implementation in fragmented healthcare environments [Under Review]

In this paper with Michaela Kerrisey, Sara Singer, Nicholas Leydon, and Gordon Schiff, we identify the factors that enabled primary care clinics to overcome implementation barriers and explain how clinic managers can integrate those factors across roles. Our... View Details

25 Nov 2019
Working Paper Summaries

The Effect of Systems of Management Controls on Misreporting

Keywords: by Aishwarrya Deore, Susanna Gallani, and Ranjani Krishnan

2010
Simulation

Change Management Simulation: Power and Influence

By: Linda A. Hill and William Q. Judge

In this single-player simulation, students play one of two roles at a sunglass manufacturing firm and face the challenges associated with implementing an organization-wide environmental sustainability initiative. The initiative seeks to change raw material inputs in... View Details

Keywords: Change Management; Power and Influence; Problems and Challenges; Environmental Sustainability; Production; Wastes and Waste Processing; Adoption

September 1994 (Revised August 2011)
Supplement

ExtendSim® Simulation Exercises in Process Analysis (A2)

By: Roy D. Shapiro

Solutions and detailed discussion of exercises from the (A) case. Unadvertised per Case Records. View Details

Keywords: Management Practices and Processes; Management Analysis, Tools, and Techniques

September 2023 (Revised September 2024)
Technical Note

Measuring and Managing Social Impact

By: Brian Trelstad, Gerald Chertavian and Susan Pinckney

A brief overview of how to measure social impact at nonprofits, social organizations, and impact investments. View Details

Keywords: Analysis; Change; Transformation; Decision Making; Cost vs Benefits; Decision Choices and Conditions; Decisions; Forecasting and Prediction; Public Sector; Entrepreneurship; Social Entrepreneurship; Fairness; Entrepreneurial Finance; Governance; Governing and Advisory Boards; Policy; Innovation and Management; Knowledge Acquisition; Knowledge Use and Leverage; Goals and Objectives; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Resource Allocation; Measurement and Metrics; Standards; Strength and Weakness; Mission and Purpose; Success; Performance; Performance Evaluation; Philanthropy and Charitable Giving; Strategic Planning; Programs; Risk and Uncertainty; Social Enterprise; Non-Governmental Organizations; Social Issues; United States

June 2016
Article

Task Segregation as a Mechanism for Within-Job Inequality: Women and Men of the Transportation Security Administration

By: Curtis K. Chan and Michel Anteby

What could explain inequality within a given job between groups of workers, particularly between women and men? Extant workplace inequality scholarship has largely overlooked as a source for inequality the job’s work content—the actual tasks workers perform. It is... View Details

Keywords: Inequality; Work; Mechanisms And Processes; Stratification; Labor Process; Qualitative Methods (General); Case Method; Field Research; Equality and Inequality; Working Conditions; Gender; Labor; Labor and Management Relations; Air Transportation Industry

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June 1989
Background Note

Mastering the Art of Change: Managing Convergence and Upheaval

By: Rosabeth M. Kanter and Leonard A. Schlesinger

Outlines the differences between convergent change, which is a process of incremental innovation and continuous improvement, and divergent change, which involves revolutionary changes. Discusses how to manage each type of change and the consequences associated with... View Details

Keywords: Change Management; Change

2010
Chapter

Measuring and Managing Macrofinancial Risk and Financial Stability: A New Framework

By: Dale F. Gray, Robert C. Merton and Zvi Bodie

This paper proposes a new approach to improve the way central banks can analyze and manage the financial risks of a national economy. It is based on the modern theory and practice of contingent claims analysis (CCA), which is successfully used today at the level of... View Details

Keywords: Financial Statements; Economy; Financial Condition; Central Banking; Management Analysis, Tools, and Techniques; Management Practices and Processes; Risk Management; Measurement and Metrics; System Shocks

August 2021
Teaching Note

Fair Park Covid-19 Mass Vaccination Site (A) and (B)

Teaching Note for HBS Case Nos. 622-003 and 622-004. View Details

Keywords: Operations Improvement; Operations And Processes; Toyota Production System; Operations; Service Operations; Health Pandemics; Service Delivery; Problems and Challenges; Goals and Objectives; Measurement and Metrics; Health Industry; United States

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