Publications

10 Apr 2023
News

Leading the Way

"Within two years of meeting him, I had two internships on Wall Street and was accepted to the HBS 2+2 program. It was like a light switched on for me and everything changed." Trujillo grew up in View Details

Keywords: Margie Kelley

08 Mar 2017
News

Energy Efficiency as a Common Purpose

electrical systems went all the way back to my childhood. I think I bumped my knee one time, and my grandfather used an ohmmeter as a faux healing tool and said, ‘see when that... View Details

January 2012 (Revised March 2013)
Case

Ctrip: Scientifically Managing Travel Services

By: David A. Garvin and Nancy Hua Dai

Ctrip is a $437 million Chinese on-line travel services company with a scientific, data driven approach to management. The case explores Ctrip's founding and early growth, its expansion into multiple market segments including hotel reservations, air ticketing, leisure... View Details

Keywords: Scientific Management; Data-driven Management; Management; Expansion; Business Growth and Maturation; Market Entry and Exit; Mathematical Methods; Business Processes; Information Management; Travel Industry; China

1985
Chapter

Implicit Labor Contracts Viewed as Options: A Discussion of 'Insurance Aspects of Pensions'

By: Robert C. Merton

Keywords: Compensation and Benefits; Decision Choices and Conditions; Contracts; Labor and Management Relations; Insurance

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Research Summary

The Process of Managing Business Transformation

By: Richard L. Nolan

Richard L. Nolan is examining the process of business transformation, which he characterizes as the creative destruction of industrial economy management principles and the evolution of a set of workable management principles for the information economy. According to... View Details

November 2012
Article

Does Management Really Work?

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen

HBR's 90th anniversary is a sensible time to revisit a basic question: Are organizations more likely to succeed if they adopt good management practices? The answer may seem obvious to most HBR readers, but these three economists cast their net much wider than that. In... View Details

Keywords: Best Practices; Consulting Firms; Corporations; Cost Control; Employee Training; Executive Ability (Management); Executives—training Of; Hospitals—administration; Industrial Management—research; Productivity Incentives; School Management Teams; Work Environment; Management; Research

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15 Jan 2019
News

Working to Improve the End of Life

dying than I had been when I was younger. As I started finding out more, I realized there was a tremendous amount of misinformation out there about death and dying. “The... View Details

Keywords: Ambulatory Health Care Services; Health, Social Assistance

01 Mar 2021
News

A Counterintuitive Way to Cheer Up When You’re Down

22 Feb 2016
News

Every Company Needs a Growth Manager

Build the Life You Want: The Art and Science of Getting Happier

In Build the Life You Want, Arthur C. Brooks and Oprah Winfrey invite you to begin a journey toward greater happiness no matter how challenging your circumstances. Drawing on cutting-edge science and their years of helping people translate... View Details

03 Oct 2016
News

How to Manage a Toxic Employee

22 Sep 2015
News

Business as a Force for Good

companies that are around the world; there are over 1,200 of them. They're everything from single-person operations all the way up to $3 billion corporations, like Natura in Brazil. “What unifies this group... View Details

June 2018 (Revised October 2020)
Case

Global Brand Management of Anheuser Busch InBev's Budweiser

By: Jill Avery

Brian Perkins, chief architect of the $6 billion Budweiser brand, was excited about 2018, in which the company would launch Budweiser into several new markets in Africa and Latin America. He was feeling the pressure to finalize a global brand strategy that would define... View Details

August 2007 (Revised October 2022)
Case

Ken Durham and Unilever as a 'Multi-Local Multinational'

By: Geoffrey Jones and Stephanie Decker

Explores the opportunities and threats to Unilever's global business in 1978 based on the commercial and political challenges faced by three of its subsidiaries, Lever Brothers in the United States, Hindustan Lever in India, and United Africa Company in West Africa.... View Details

Keywords: Business Divisions; Local Range; Global Strategy; Multinational Firms and Management; Management Style; Competitive Strategy; Africa; India; United States

December 2004 (Revised August 2005)
Case

Managing a Public Image: Sophie Chen

By: Robin J. Ely and Ingrid Vargas

Sophie Chen, an Asian-American MBA student at Harvard Business School, describes a professional situation in which she was unable to mentor a junior person effectively because she disapproved of the way her Asian-American mentee conformed to an ethnic stereotype.... View Details

Keywords: Leadership; Perception; Relationships; Diversity

11 Jul 2007
Working Paper Summaries

Managing Proprietary and Shared Platforms: A Life-Cycle View

Keywords: by Thomas R. Eisenmann; Technology

2019
Article

Sustaining Open Innovation Through a 'Center of Excellence'

By: Elizabeth E. Richard, Jeffrey R. Davis, Jin Hyun Paik and Karim R. Lakhani

This paper presents NASA’s experience using a Center of Excellence (CoE) to scale and sustain an open innovation program as an effective problem-solving tool and includes strategic management recommendations for other organizations based on lessons... View Details

Keywords: Crowdsourcing; Culture Change; Open Innovation; Center Of Excellence; Collaborative Innovation and Invention; Organizational Culture; Change Management