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Show Results For
- All HBS Web
(2,933)
- People (6)
- News (748)
- Research (1,513)
- Events (16)
- Multimedia (4)
- Faculty Publications (448)
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- 2012
- Working Paper
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Experience and Expertise; Learning; Health Care and Treatment; Job Cuts and Outsourcing; Knowledge Acquisition; Volume; Performance Productivity; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Harvard Business School Working Paper, No. 11-057, December 2010. (Revised September 2011, January 2013. NBER Working Paper Series, No. w18723, January 2013)
- September 2020
- Article
Community-Level Postmaterialism and Anti-Migrant Attitudes:: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East
By: Matt Buehler, Kristin Fabbe and Kyung Joon Han
Why do native citizens of the Middle East and North Africa express greater opposition to certain types of migrants, refugees, and displaced persons? Why, particularly, do they express greater opposition to sub-Saharan African migrants? This article investigates these... View Details
Buehler, Matt, Kristin Fabbe, and Kyung Joon Han. "Community-Level Postmaterialism and Anti-Migrant Attitudes: An Original Survey on Opposition to Sub-Saharan African Migrants in the Middle East." International Studies Quarterly 64, no. 3 (September 2020): 669–683.
- 12 Apr 2004
- Research & Ideas
Operations and the Competitive Edge
designing and managing an operations organization. The best way to do something depends critically on the characteristics and capabilities of your organization View Details
Keywords: by Martha Lagace
- 04 Jan 2017
- What Do You Think?
How Much Bureaucracy is a Good Thing in Government and Business?
always seems to be accompanied by several similar themes. One theme is change. For some reason, change has an appeal to voters, pretty much regardless of the performance of the incumbent, at least at the level of the presidency. Another... View Details
Keywords: by James L. Heskett
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
accommodating an appropriate level of economic activity. Businesses have historically overcome this type of challenge through the introduction of risk-mitigating technologies, which in this pandemic include technologies, business... View Details
Keywords: by Hong Luo and Alberto Galasso
- 06 Jun 2017
- First Look
First Look at New Research and Ideas: June 6, 2017
antecedents of IT agility with respect to the choices a firm makes when designing its “Software Portfolio Architecture.” We address this gap in the literature by exploring the relationship between software portfolio architecture View Details
Keywords: Sean Silverthorne
- September–October 2013
- Article
Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services
By: Jonathan R. Clark, Robert S. Huckman and Bradley R. Staats
The ongoing fragmentation of work has resulted in a narrowing of tasks into smaller pieces that can be sent outside the organization and, in many instances, around the world. This trend is shifting the boundaries of organizations and leading to increased outsourcing.... View Details
Keywords: Job Cuts and Outsourcing; Medical Specialties; Health Care and Treatment; Customer Focus and Relationships; Learning; Customer Satisfaction; Health Industry
Clark, Jonathan R., Robert S. Huckman, and Bradley R. Staats. "Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services." Organization Science 24, no. 5 (September–October 2013): 1539–1557.
- Research Summary
Leadership and Leadership Development: An Ontological Approach
This summarizes my research program over the last twelve years (with my co-investigators Werner Erhard, Steve Zaffron, and more recently Kari Granger) in which the objective has been to rigorously distinguish leader and leadership and to create a technology for... View Details
- July 2021
- Article
Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms
By: Zoë Cullen and Chiara Farronato
We study the growth of online peer-to-peer markets. Using data from TaskRabbit, an expanding marketplace for domestic tasks at the time of our study, we show that growth varies considerably across cities. To disentangle the potential drivers of growth, we look... View Details
Keywords: Two-sided Market; Two-sided Platforms; Peer-to-peer Markets; Platform Strategy; Sharing Economy; Platform Growth; Internet and the Web; Digital Platforms; Strategy; Market Design; Network Effects
Cullen, Zoë, and Chiara Farronato. "Outsourcing Tasks Online: Matching Supply and Demand on Peer-to-Peer Internet Platforms." Management Science 67, no. 7 (July 2021): 3985–4003.
- Article
Total Cost Control in Project Management via Satisficing
By: Joel Goh and Nicholas G. Hall
We consider projects with uncertain activity times and the possibility of expediting, or crashing, them. Activity times come from a partially specified distribution within a family of distributions. This family is described by one or more of the following details about... View Details
Keywords: Project Management; Time And Cost Control; Robust Optimization; Satisficing; Linear Decision Rule; PERT; Management; Cost Management; Projects
Goh, Joel, and Nicholas G. Hall. "Total Cost Control in Project Management via Satisficing." Management Science 59, no. 6 (June 2013): 1354–1372.
- 08 Sep 2009
- Research & Ideas
The Height Tax, and Other New Ways to Think about Taxation
Should tall people pay higher taxes than the rest of us? It is an idea that is bound to raise eyebrows, if not a smile. Yet the underlying notion is not entirely silly, grounded as it is in serious questions about why we tax the way we do View Details
Keywords: by Martha Lagace
- 19 May 2008
- Research & Ideas
Connecting School Ties and Stock Recommendations
advantages through their social networks," Cohen and colleagues write. "In addition, laws designed to block these types of information pathways can be effective in curbing selective disclosure. The... View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing... View Details
Keywords: by James Heskett
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
design tools is a powerful force that is leveling the global technology playing field. It democratizes innovation and makes future competition more challenging. This paper... View Details
Keywords: Dina Gerdeman
- 06 Sep 2006
- Lessons from the Classroom
Mixing Students and Scientists in the Classroom
His second-year elective, Commercializing Science and High Technology, is designed to attract business, science, engineering, law, and medical students from across the... View Details
- 08 Aug 2023
- Research & Ideas
Black Employees Not Only Earn Less, But Deal with Bad Bosses and Poor Conditions
employees report lower levels of job satisfaction,” Zhang says. In the past, some researchers have attributed that dissatisfaction to discrimination by managers or a lack of camaraderie with people of the... View Details
Keywords: by Michael Blanding
- 07 Nov 2007
- Op-Ed
How Marketing Hype Hurt Boeing and Apple
shortages at Apple and AT&T retail stores. Despite a retail price over $500, iPhones were quickly being offered on eBay for $100 extra. Two problems then arose: First, the reviews were mixed. At that retail price View Details
- 2018
- Working Paper
After the Carnival: Key Factors to Enhance Olympic Legacy and Prevent Olympic Sites from Becoming White Elephants
By: Isao Okada and Stephen A. Greyser
In recent years, the total spending on hosting the Olympic Games has snowballed. The 2008 Beijing Olympic Games spent $40 billion on infrastructure development, and the 2014 Sochi Winter Olympics reached $50 billion. Even when the glorious but costly Olympic Games come... View Details
Keywords: Olympic Venue; Effective Reuse; White Elephant; Sustainability; Buildings and Facilities; Sports
Okada, Isao, and Stephen A. Greyser. "After the Carnival: Key Factors to Enhance Olympic Legacy and Prevent Olympic Sites from Becoming White Elephants." Harvard Business School Working Paper, No. 19-019, August 2018.
- 17 Dec 2001
- Research & Ideas
Risks and Rewards of the Intrapreneur
the intrapreneurial effort fails, you'll still have a job tomorrow, said HBS assistant professor Clark Gilbert, who served as moderator. And for managers of the start-up, a corporate benefactor can make... View Details
Keywords: by Sean Silverthorne
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
jobs and others will follow, perhaps losing some people hired during the past few years. Companies will look to shore up spending, perhaps investing less in diversity and... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore