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  • 08 Dec 2009
  • First Look

First Look: Dec. 8

positively related to attitudes of openness to others. In a third study, I conducted an interpersonal dyadic negotiation experiment with business school students and found that, as predicted, these effects replicated and extended to... View Details
Keywords: Martha Lagace
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

a destructive interpersonal emotion, when they compare themselves to successful peers. Across two online experiments and an experimental field study, we identify an interpersonal strategy that can mitigate... View Details
Keywords: Sean Silverthorne
  • January 2008 (Revised May 2008)
  • Case

Comcast New England: A Journey of Organizational Transformation

By: Michael Beer and Anita Arun
This case describes how Kevin Casey, Comcast's New England Region general manager, transformed a low commitment and performance organization. When he took charge of this Comcast region he inherited an organization that was bureaucratic, had low customer satisfaction,... View Details
Keywords: Transformation; Interpersonal Communication; Customer Satisfaction; Employee Relationship Management; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Performance Improvement; Telecommunications Industry; New England
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  • 04 Oct 2011
  • First Look

First Look: October 4

Science 22, no. 4 (July-August 2011) Abstract This study examines the relationship between social position, both within the field and within the organization, and the likelihood of individual actors initiating organizational changes that... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2017
  • First Look

First Look at New Research: January 17

Abstract—Conversation is a fundamental human experience, one that is necessary to pursue intrapersonal and interpersonal goals across myriad contexts, relationships, and modes of communication. In the current research, we isolate the role... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2024
  • News

Alumni Books

Edited by Margie Kelley Alumni Books 20+ Years of Urban Rebuilding: Lessons from the Revival of Lower Manhattan after 9/11 By Patrice Derrington (MBA 1991) and Rosemary Scanlon (PMD 42, 1981) Routledge Following the destruction of the World Trade Center and the... View Details
  • 12 May 2009
  • First Look

First Look: May 12, 2009

Overly detailed contracts leave no room for spontaneous acts of kindness to create goodwill between parties; too-rigid contracts leave parties unable to respond to the unanticipated; and, strangely enough, incentives can end up being just plain insulting. View Details
Keywords: Martha Lagace
  • Web

Design: At, Into, & Beyond - Race, Gender & Equity

interpersonal dynamics within a specific setting. Pipeline Problems The perceived and confirmed limitations/constraints/barriers to cultivating a diverse talent pool and ability to retain members of underrepresented demographic groups.... View Details
  • 14 Feb 2012
  • First Look

First Look: February 14

dynamic groups, don't learn naturally. I outline the factors that prevent them from doing so, such as interpersonal fear, irrational beliefs about failure, groupthink, problematic power dynamics, and information hoarding. With Teaming,... View Details
Keywords: Carmen Nobel
  • August 2011 (Revised November 2012)
  • Case

Ramesh Patel at Aragon Entertainment Limited

By: Anthony J. Mayo and Joshua D. Margolis
Ramesh Patel, a high potential employee, was excited to be named to the company's New Horizons Board, a select team responsible for producing recommendations for new products or line extensions for Aragon Entertainment. Patel's co-worker and friend, Jeremy Gibson was... View Details
Keywords: Groups and Teams; Conflict and Resolution; Conflict Management; Interpersonal Communication; Spoken Communication; Communication Intention and Meaning; Jobs and Positions; Performance; Entertainment and Recreation Industry
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  • 22 Sep 2009
  • First Look

First Look: September 22

point increase in poverty is associated with 25-27 additional conflict-related deaths. This result is similar to that documented in cross-country studies. In addition, the relationship with poverty and geography is similar for deaths... View Details
Keywords: Martha Lagace
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

forthcoming Abstract This chapter explores complexities of the relationship between learning and performance. We start with the general proposition that learning promotes performance and then describe several challenges for researchers... View Details
Keywords: Martha Lagace
  • Web

Online Dynamic Teaming Course | HBS Online

Specialization Learn More about what you earn Syllabus 4 Modules, 24-28 Hours Download full syllabus 6-7 hrs Module 1 Dynamic Teaming and Psychological Safety Understand psychological safety’s importance in the workplace and foster a leadership style that promotes... View Details
  • Blog

When Generations Learn Together

experience and geographic exposure, and the preparation and insight from the professors and discussion leaders exceeded my expectations. Beyond the specifics of a case or technical skill improvement, I take away broad themes and View Details
  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

interpersonal disclosure of intimate information increases attraction, cost transparency by a firm increases brand attraction, in turn boosting consumer purchase interest. This relationship persists even... View Details
Keywords: Sean Silverthorne
  • 23 Sep 2008
  • First Look

First Look: September 23, 2008

relationship between these two variables, others find no effect or even a negative relationship. In this paper, we suggest that the differences in prior findings may be due to the failure to separate the processes of knowledge acquisition... View Details
Keywords: Martha Lagace
  • 01 Jun 2008
  • News

Team MBA

section experience and helping to prepare students for the interpersonal dynamics of the workplace.” In their final months as students, we asked one learning team to reunite over dinner to talk about their time at the School. What we got... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 06 Jun 2005
  • Research & Ideas

Don’t Listen to “Yes”

to minimize interpersonal conflict. Leaders can accomplish this by taking concrete steps before, during, and after a critical decision process. Before the process begins, they can establish ground rules for how people should interact... View Details
Keywords: by Martha Lagace
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

mortality, respectively). Contrary to prediction, interdisciplinary collaboration mediates, rather than moderates, the relationship between using deliberate learning activities and workgroup performance. Thus, our data suggest that using... View Details
Keywords: Sean Silverthorne
  • 05 Dec 2017
  • First Look

First Look at New Research and Ideas, December 5, 2017

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53537 in press Personality and Social Psychology Bulletin Advice Giving: A Subtle Pathway to Power By: Schaerer, M., L.P. Tost, L. Huang, F. Gino, and R.P. Larrick Abstract—We propose that View Details
Keywords: Sean Silverthorne