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  • All HBS Web  (7,148)
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  • Web

Tools & Services | Information Technology

Printing Services Learn more about the printing services offered at HBS. Information Security Learn about the ways you can keep your data and systems, and HBS, safe. Media & AV Explore the media and audiovisual support and services... View Details
  • Web

Meet the Team | Information Technology

Chobani. Before joining HBS, she ran a successful video production and media management company for many years, serving a range of corporate, nonprofit, and educational clients. Ruth also has a background in journalism, having served as a... View Details
  • Fast Answer

Private wealth management

Where can I find statistics and information on private wealth management firms?  For an overview on private wealth management firms use... View Details
  • Web

Managing the Future of Work

Managing the challenges posed by the changing nature of work Managing the challenges posed by the changing nature of work Multiple forces of change – demographics, technology, automation, globalization – are... View Details
  • October 1998 (Revised March 2004)
  • Case

Spotfire: Managing a Multinational Start-Up

Spotfire, a software start-up, must address the question of dividing its effort between Sweden and the United States in addition to raising venture capital, obtaining new customers, and managing early-stage growth. View Details
Keywords: Growth Management; Multinational Firms and Management; Applications and Software; Business Startups; Information Technology Industry; United States; Sweden
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Kuemmerle, Walter, and Chad S Ellis. "Spotfire: Managing a Multinational Start-Up." Harvard Business School Case 899-078, October 1998. (Revised March 2004.)
  • Fast Answer

Managing Global Operations

features Company information Capital IQ Sophisticated and easy to use search engine, auditable financials, earnings call transcripts, key developments, peer analysis, company ratios. For a multimedia learning module on Capital IQ... View Details
  • October 1994 (Revised March 1999)
  • Case

Ritz-Carlton: Using Information Systems to Better Serve the Customer

By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
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Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
  • 2016
  • Working Paper

Managing Reputation: Evidence from Biographies of Corporate Directors

By: Ian D. Gow, Aida Sijamic Wahid and Gwen Yu
We examine how corporate directors manage reputation through disclosure choices in biographies in proxy statements filed with the SEC. Directors are more likely to withhold information about directorships at firms that experienced adverse events. Withholding such... View Details
Keywords: Director Monitoring; Strategic Disclosure; Management; Corporate Disclosure; Reputation
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Gow, Ian D., Aida Sijamic Wahid, and Gwen Yu. "Managing Reputation: Evidence from Biographies of Corporate Directors." Harvard Business School Working Paper, No. 17-029, October 2016.
  • April 2023 (Revised September 2023)
  • Case

Levels: The Remote, Asynchronous, Deep Work Management System

By: Joseph B. Fuller and George Gonzalez
Levels is a highly innovative startup in the health care space. They intend to revolutionize health by linking behavior—eating, exercise, sleeping, etc.—to changes in metabolism. They believe metabolic health can be managed through careful monitoring of changes in... View Details
Keywords: Applications and Software; Business Startups; Organizational Culture; Management Style; Technology Industry; United States
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Fuller, Joseph B., and George Gonzalez. "Levels: The Remote, Asynchronous, Deep Work Management System." Harvard Business School Case 323-069, April 2023. (Revised September 2023.)
  • 2023
  • Working Paper

Can Digitalization Improve Public Services? Evidence from Innovation in Energy Management

By: Robyn C. Meeks, Jacquelyn Pless and Zhenxuan Wang
This paper examines how digitalization impacts public service provision through a study of the U.S. power sector. We exploit the staggered timing of electric utilities’ investments in “smart” meters and find that electricity losses per unit sold decrease by 3.6%. This... View Details
Keywords: Electric Utility; Energy Management; Smart Meters; Energy; Climate Change; State Ownership; Private Ownership; Technology Adoption; Energy Industry; Utilities Industry; United States
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Meeks, Robyn C., Jacquelyn Pless, and Zhenxuan Wang. "Can Digitalization Improve Public Services? Evidence from Innovation in Energy Management." MIT CEEPR Working Paper Series, No. 2023-22, December 2023.
  • Web

Technology & Operations Management - Doctoral

Epstein, 2025 Yale University, Post-Doctoral Fellow Advisors: Antonio Moreno (Chair), Ryan W. Buell , and Santiago Gallino Daniel Yue, 2024 Georgia Institute of Technology, Scheller College of Business, Information Technology View Details
  • 08 Feb 2024

HBS Information Session at Claremont McKenna

Do you know where an MBA can take you? Open your mind to the breadth of career opportunities available in business and learn how an MBA in general management can open new doors for your professional and leadership development. Come learn... View Details
  • 06 Mar 2019

Information Session at Texas A&M University

you for whatever role you choose - both in the immediate future and the years ahead. HBS offers three programs for college students that could be of interest to you including two preview experiences (Peek Weekend and the Summer Venture in View Details
  • 01 Jun 2000
  • News

Managing the Map

findings are published daily. Genome research is also proceeding apace in the private sector, giving rise to extensive debate concerning the propriety of private entities owning what many consider to be information in biology's "public... View Details
Keywords: Peter K. Jacobs
  • 13 Jan 2017

HBS 2+2 Information Session at BYU

Join us to learn more about the 2+2 application process to the MBA at HBS. The event will include a presentation and an opportunity to ask questions with Chad Losee, Managing Director of MBA Admissions. Registration is not required but... View Details
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Live Online Classrooms | Information Technology

Thomke William Barclay Harding Professor of Business Administration Chair, General Management Program Frequently Asked Questions More FAQs How much does it cost? How many participants can join a session? Are HBS Live Online Classrooms... View Details
  • November 2005
  • Case

Playgrounds and Performance: Results Management at KaBOOM! (A)

By: Herman B. Leonard, Marc J. Epstein and Laura Winig
KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that will enable the organization to expand its impact substantially. The board of directors and management are trying... View Details
Keywords: Governing and Advisory Boards; Growth and Development Strategy; Social Enterprise; Performance Evaluation; Management Systems; Design; Construction Industry
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Leonard, Herman B., Marc J. Epstein, and Laura Winig. "Playgrounds and Performance: Results Management at KaBOOM! (A)." Harvard Business School Case 306-031, November 2005.
  • July 2012 (Revised August 2012)
  • Case

Global Knowledge Management at Danone (A) (Abridged)

By: Amy C. Edmondson and David Lane
This case explores French consumer goods company Danone's novel approach to knowledge management. In 2007, Human Resource Chief (Executive Vice President) Franck Mougin assesses the company's knowledge-sharing tools and considers his options going forward. Through... View Details
Keywords: Decision Choices and Conditions; Employee Relationship Management; Knowledge Management; Knowledge Sharing; Social and Collaborative Networks; Expansion; Consumer Products Industry; France
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Edmondson, Amy C., and David Lane. "Global Knowledge Management at Danone (A) (Abridged)." Harvard Business School Case 613-003, July 2012. (Revised August 2012.)
  • November 2002 (Revised September 2013)
  • Case

Building a Cluster: Electronics and Information Technology in Costa Rica

By: Michael E. Porter and Niels W. Ketelhohn
Describes the actions of Costa Rica President Figueres and his cabinet in attracting an Intel assembly and testing plant to their country. The effort was part of a government strategy that sought to develop further the Costa Rican electronics and information technology... View Details
Keywords: Development Economics; Growth and Development Strategy; Industry Clusters; Business and Government Relations; Information Technology; Information Technology Industry; Information Technology Industry; Costa Rica
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Porter, Michael E., and Niels W. Ketelhohn. "Building a Cluster: Electronics and Information Technology in Costa Rica." Harvard Business School Case 703-422, November 2002. (Revised September 2013.)
  • 01 Mar 2008
  • News

A World of Information at Your Fingertips

news sources that covers the globe; and ABI/Proquest, which aggregates business and management publication articles. For those who need in-depth information on companies, including financial reports and... View Details
Keywords: Information; Information
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