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  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

systems of factories, hotels, hospitals, or agencies as reflected in (a) the structure of who gets what good, service, or information from whom, (b) the coordinative connections among people so that they can express reliably what they... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 08 Oct 2020
  • Research & Ideas

Keep Your Weary Workers Engaged and Motivated

defensive drives. The implicit, almost unconscious ways we get information and reassure each other are lost when people go remote. Colleagues are not going to overhear useful conversations while getting coffee. Because of this, functions... View Details
Keywords: by Boris Groysberg and Robin Abrahams
  • April 2021 (Revised June 2021)
  • Case

IBM: Design Thinking

By: Srikant M. Datar, Amram Migdal and Paul Hamilton
This case describes the 2012-2020 effort at IBM to implement design thinking throughout the company and hire thousands of designers to serve on every product team alongside technical engineers and developers and product managers. IBM’s design transformation is told... View Details
Keywords: Business Ventures; Business Divisions; Business Units; Business Organization; Change; Change Management; Transformation; Competency and Skills; Talent and Talent Management; Design; Human Resources; Recruitment; Selection and Staffing; Innovation and Invention; Collaborative Innovation and Invention; Innovation and Management; Innovation Strategy; Jobs and Positions; Job Design and Levels; Leading Change; Management; Business or Company Management; Goals and Objectives; Management Practices and Processes; Operations; Product; Product Design; Product Development; Organizations; Business Processes; Organizational Change and Adaptation; Organizational Design; Organizational Structure; Strategy; Adaptation; Adoption; Technological Innovation; Information Infrastructure; Information Technology; Information Technology Industry; Information Technology Industry; United States
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  • 09 Jun 2015
  • First Look

First Look: June 9, 2015

the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for competitive reasons often results in greater risk for the... View Details
Keywords: Sean Silverthorne
  • 05 Jun 2023
  • What Do You Think?

Is the Anxious Achiever a Post-Pandemic Relic?

infrastructure (support systems).” They have accounted for a substantial portion of the output and productivity of the world’s most developed economies. Now the anxious achievers occupying many leadership positions are confronted with a... View Details
Keywords: by James Heskett
  • 07 Aug 2007
  • First Look

First Look: August 7, 2007

community and local entrepreneurs in India's software industry. We find that entrepreneurs located outside software hubs—in cities where monitoring and information flow on prospective clients is harder—rely significantly more on diaspora... View Details
Keywords: Martha Lagace
  • June 2021
  • Case

Akira Fukabori and Kevin Kajitani at avatarin (A) (Abridged)

By: Linda A. Hill and Emily Tedards
In 2016, Akira Fukabori and Kevin Kajitani, aeronautical engineers at All Nippon Airways Co., Ltd., began to wonder why, in a world of accelerating globalization and digital connectivity, those who lived in far-remote villages or impoverished urban areas could not... View Details
Keywords: Agility; Ecosystem; Innovation Ecosystems; Innovation; Crowdsourcing; XPRIZE; Open Innovation; Partnership; Government; Collaboration; Co-creation; Purpose; Impact; Social Impact; Movement; Organizational Behavior; Organizational Ambidexterity; Ambidexterity; Culture; Culture Change; Global Teams; Experimentation; Space; Space Industry; Airline Industry; Start-up; Platform Business; Platform Strategy; Platform; Digital; Robotics; Robots; Avatar; Telepresence; Innovation Lab; Mobility; COVID-19; Intrapreneurship; Public-private Partnership; Innovation and Invention; Technological Innovation; Partners and Partnerships; Collaborative Innovation and Invention; Alignment; Leadership; Leading Change; Diversity; Organizational Culture; Change Management; Strategy; Entrepreneurship; Digital Platforms; Transportation Industry; Aerospace Industry; Japan
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  • Web

Globalization - Faculty & Research

demanding than what the minimalist nature of duties of forbearance initially would suggest. 2014 Working Paper Finance and Social Responsibility in the Informal Economy: Institutional Voids, Globalization and Microfinance Institutions By:... View Details
  • September 2006 (Revised October 2007)
  • Module Note

Platform-Mediated Networks: Definitions and Core Concepts

By: Thomas R. Eisenmann
Defines platform-mediated networks and introduces concepts central to their study. First, it defines networks and network effects; explains how network effects influence users' willingness-to-pay for network access; describes factors that determine the strength of... View Details
Keywords: Consumer Behavior; Network Effects; Digital Platforms; Information Technology; Information Infrastructure; Digital Platforms
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  • January 2006 (Revised October 2006)
  • Case

Hewlett-Packard: The Flight of the Kittyhawk (A)

By: Clayton M. Christensen
Hewlett-Packard decided that, to grow more rapidly, it needed to design a revolutionary disk drive product that would create an entirely new market or application for magnetic recording technology. The company followed most of the "rules" good managers follow in such... View Details
Keywords: Management; Information Infrastructure; Innovation and Management; Product Development; Computer Industry; United States
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  • 15 Dec 2023
  • News

Exploring Business Opportunities in Africa; Alumni Grapple with Plastic Waste Problem

Clubs News Clubs News Webinar illuminates broad array of business opportunities across Africa On December 5th, the HBS African-American Alumni Association (HBSAAA) hosted ‘Doing Business in Africa: From Opportunity to Action’, a webinar panel of HBS alumni who shared... View Details
Keywords: Margie Kelley
  • 23 Mar 2023
  • News

Winners Crowned in 2023 Alumni New Venture Competition

management business aimed at creating the philanthropic infrastructure for public high schools in the US. It aims to raise $30B annually and manage over $300B in assets to support public education. Michael Bor, MBA 2003, CEO Region:... View Details
  • Web

Instructor Performance - Christensen Center for Teaching & Learning

met. Transcript Feedback from Students Tom DeLong Professor DeLong talks about gains to be made by allowing students to give feedback earlier in the semester. Transcript Peer Support and Review Jim Heskett Professor Heskett discusses how important View Details
  • Web

About the Project - U.S. Competitiveness

leaders, especially in business, can take to strengthen the U.S. economy. The research is informed by global surveys of Harvard Business School alumni working in many industries. Project faculty members regularly present the latest... View Details
  • Web

Winners & Runners-Up | New Venture Competition

infrastructure to capture information from the manufacturing plant floor and creates decision support software to enable improved decision making. Twin Photon Bernie McNamara Justin Serrano Zac Walton... View Details
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

customer order, or processing the same type of paycheck or benefit claim across multiple companies. But benchmarking is not informative when it is used to compare fundamentally different processes or products. For example, knowing that a... View Details
Keywords: by Robert S. Kaplan; Service
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

Since March, Harvard Business School Working Knowledge has posted more than 80 stories and research papers on the topic of COVID-19, most targeted at managers and the new challenges they face. That's a lot of information to digest. To... View Details
Keywords: by Sean Silverthorne
  • 04 Apr 2018
  • Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details
Keywords: by John Macomber; Construction; Green Technology
  • 07 Jan 2016
  • Blog Post

Is HBS Too Big?

potential friends, (nearly) perfected infrastructure and resources, clubs for anything you could be interested in, and a massive alumni base. I’ve experienced all of these things so far. It also gives you the benefit of numbers. There are... View Details
  • 25 Aug 2003
  • Research & Ideas

Why IT Does Matter

but not nearly as dramatic as a computer produced in 2000, which runs 10 million times faster than a 1960s' computer. Carr's graph on information technology stands as a subject lesson for Darrell Huff's well-known book How to Lie with... View Details
Keywords: by F. Warren McFarlan & Richard L. Nolan