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    Operational Transparency

    Conventional wisdom holds that the more contact an operation has with its customers, the less efficiently it will run. But when customers are partitioned away from the operation, they are less likely to fully understand and appreciate the work going on behind the... View Details

    • April 2009
    • Case

    Young Presidents' Organization

    By: Mikolaj Jan Piskorski, John D. Macomber and David Chen
    The board of Young Presidents' Organization needs to decide on the future of its Networks Initiative, designed to connect its geographically dispersed membership base through 60 different interest-based networks. So far, one half of these networks have been considered... View Details
    Keywords: Decision Choices and Conditions; Governing and Advisory Boards; Leadership Development; Growth and Development Strategy; Organizations; Social and Collaborative Networks
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    Piskorski, Mikolaj Jan, John D. Macomber, and David Chen. "Young Presidents' Organization." Harvard Business School Case 709-444, April 2009.
    • March 2008 (Revised April 2008)
    • Case

    Opening Dot EU (A)

    By: Benjamin Edelman
    EURid considers possible market mechanisms to allocate initial domain names within the Internet's newly-created "dot EU." European Union regulations and community norms substantially constrain EURid's approach, preventing the use of the most natural economic mechanisms... View Details
    Keywords: Governing Rules, Regulations, and Reforms; Resource Allocation; Auctions; Internet; Information Industry; Europe
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    Edelman, Benjamin. "Opening Dot EU (A)." Harvard Business School Case 908-052, March 2008. (Revised April 2008.) (request a courtesy copy.)
    • 07 Aug 2019
    • Research & Ideas

    Big Infrastructure May Not Always Produce Big Benefits

    Governments and policymakers often assume that infrastructure development is key to jumpstarting economic growth for citizens, an “If we build it they will come” chain reaction of new jobs, more efficient transportation, and safer... View Details
    Keywords: by Martha Lagace; Construction
    • February 2007
    • Case

    Orientation for Viewing "Startup.com"

    By: Noam T. Wasserman
    Introduces founders Kaleil Isaza Tuzman and Tom Herman as they start and grow govWorks.com. The movie "Startup.com" documents the challenges that these founders face in building their company while dealing with tensions within the founding team and managing a demanding... View Details
    Keywords: Business Startups; Corporate Entrepreneurship; Venture Capital; Corporate Governance; Management Teams; Relationships; Familiarity
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    Wasserman, Noam T. Orientation for Viewing "Startup.com". Harvard Business School Case 807-136, February 2007.
    • 30 Jun 2020
    • News

    Bipartisan Tax-Free Solution To Health Care Financing: Coupling HRAs With A Public Option

    • November 2010 (Revised February 2013)
    • Case

    Energy Security in Europe (A): Nord Stream

    By: Rawi E. Abdelal and Sogomon Tarontsi
    Russian and German energy firms initiated the Nord Stream natural gas pipeline project with strong political support from their home governments but encountered resistance from other states. Although the pipeline would connect Russia with Germany directly, the project... View Details
    Keywords: Non-Renewable Energy; Leadership; Distribution; Business and Government Relations; Conflict and Resolution; Energy Industry; Russia; European Union; Germany
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    Abdelal, Rawi E., and Sogomon Tarontsi. "Energy Security in Europe (A): Nord Stream." Harvard Business School Case 711-026, November 2010. (Revised February 2013.)
    • 08 Jun 2007
    • Working Paper Summaries

    Poverty, Social Divisions and Conflict in Nepal

    Keywords: by Quy-Toan Do & Lakshmi Iyer
    • Article

    Why Compliance Programs Fail: And How to Fix Them

    By: Hui Chen and Eugene Soltes
    Firms spend millions of dollars annually on whistle-blower hotlines, training, and other efforts to ensure adherence to laws, regulations, and company policies. Yet malfeasance remains entrenched in the corporate world. Why? Too many firms treat compliance as a... View Details
    Keywords: Governance Compliance; Programs; Employees; Training; Performance Effectiveness; Measurement and Metrics
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    Chen, Hui, and Eugene Soltes. "Why Compliance Programs Fail: And How to Fix Them." Harvard Business Review 96, no. 2 (March–April 2018): 116–125.
    • April 2025 (Revised April 2025)
    • Case

    JPMorganChase: Leadership in the Age of GenAI

    By: Iavor I. Bojinov, Karim R. Lakhani and David Lane
    This case study examines JPMorgan Chase's (JPMC) journey in adopting and implementing Generative AI (GenAI) following the release of ChatGPT. It outlines JPMC's initial cautious approach focused on data security, followed by strategic investments in internal platforms... View Details
    Keywords: Banks and Banking; Governance Controls; Information Technology; AI and Machine Learning; Analytics and Data Science; Cybersecurity; Digital Platforms; Digital Transformation; Information Management; Information Infrastructure; Technology Adoption; Job Cuts and Outsourcing; Knowledge Management; Knowledge Sharing; Leading Change; Growth and Development Strategy; Marketing; Product Development; Performance Improvement; Customization and Personalization; Financial Services Industry; United States
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    Bojinov, Iavor I., Karim R. Lakhani, and David Lane. "JPMorganChase: Leadership in the Age of GenAI." Harvard Business School Case 325-066, April 2025. (Revised April 2025.)
    • 14 May 2013
    • Blog Post

    Alumni: Where are they now? Featuring Matt…

    Mayor Thomas M. Menino (the first as an HBS Leadership Fellow), I’ve spent the last year and a half on the Government Innovation team at Bloomberg Philanthropies, Michael R. Bloomberg’s charitable foundation. I lead View Details
    Keywords: Nonprofit / Government
    • 18 Oct 2010
    • Lessons from the Classroom

    Venture Capital’s Disconnect with Clean Tech

    government or a large corporate player first. Those business school students and young venture capitalists frequently share a common misconception about start-ups in the heavily publicized clean-technology field, according to Lassiter,... View Details
    Keywords: by Carmen Nobel; Energy; Utilities; Financial Services

      David G. Fubini

      David G. Fubini is a Senior Lecturer in the Organizational Behavior Unit and leader of the Leading Professional Services Firm and Mergers & Acquisitions Programs for Harvard Business School’s Executive Education. His MBA teaching has concentrated on teaching the... View Details

      • March 2008 (Revised April 2008)
      • Supplement

      Opening Dot EU (B)

      By: Benjamin Edelman
      EURid considers possible market mechanisms to allocate initial domain names within the Internet's newly-created "dot EU." European Union regulations and community norms substantially constrain EURid's approach, preventing the use of the most natural economic mechanisms... View Details
      Keywords: Governing Rules, Regulations, and Reforms; Internet and the Web; Resource Allocation; Auctions; Information Industry; Europe
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      Edelman, Benjamin. "Opening Dot EU (B)." Harvard Business School Supplement 908-053, March 2008. (Revised April 2008.)
      • Article

      Evaluating the Effectiveness of Corporate Compliance Programs: Establishing a Model for Prosecutors, Courts, and Firms

      By: Eugene F. Soltes
      When prosecutors, courts, and regulators make charging and sentencing decisions, they must evaluate whether firms have effective compliance programs. Such evaluations are difficult because of the challenges associated with measuring effectiveness. Notably, these... View Details
      Keywords: Corporate Governance; Governance Compliance; Performance Effectiveness; Performance Evaluation
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      Soltes, Eugene F. "Evaluating the Effectiveness of Corporate Compliance Programs: Establishing a Model for Prosecutors, Courts, and Firms." NYU Journal of Law & Business 14, no. 3 (Summer 2018): 965–1011.
      • 04 Mar 2015
      • What Do You Think?

      Can a Laissez-Faire Approach Fix Labor Market Inequality?

      growing discrepancy (in incomes) will not fix itself, and needs yet another public/private initiative to bring our labor up to global competitiveness." John Stengrevics sounded the call for government... View Details
      Keywords: by James Heskett; Retail
      • 11 Jan 2014
      • News

      Obama Counts on Power of Convening People for Change

      • October 2001 (Revised November 2001)
      • Case

      Provident Life and Accident Insurance: The Acquisition of Paul Revere

      By: Mihir A. Desai, Frank Williamson, Mark Veblen and Yuming Zou
      Provident Life & Accident Insurance Co. has made an initial bid to acquire a primary competitor, Paul Revere, from conglomerate, Textron. The due diligence process uncovers a significant block of problematic disability insurance policies. Provident is forced to assess... View Details
      Keywords: Insurance; Financial Management; Mergers and Acquisitions; Policy; Investment; Business Strategy; Cash Flow; Price; Bids and Bidding; Financial Reporting; Business Conglomerates; Insurance Industry; Service Industry
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      Desai, Mihir A., Frank Williamson, Mark Veblen, and Yuming Zou. "Provident Life and Accident Insurance: The Acquisition of Paul Revere." Harvard Business School Case 202-044, October 2001. (Revised November 2001.)
      • 2019
      • Working Paper

      Southern Responses to Gold Certification: Cooperate, Compete, Reject, Revise

      By: Kristin Sippl
      Artisanal gold mining is a Southern subsistence livelihood posing both challenges and opportunities for sustainable development. In 2011, Fairtrade International launched a certification program to address sustainability problems in the sector. Southern activists,... View Details
      Keywords: Eco-labeling; Extractive Industries; Emerging Economies; Fair Trade; Environmental Sustainability; Standards; Programs; Governance Compliance; Competition; Adaptation; Mining Industry
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      Sippl, Kristin. "Southern Responses to Fair Trade Gold: Cooperation, Competition, Supplementation." Harvard Business School Working Paper, No. 19-055, November 2018. (Forthcoming in Ecological Economics.)
      • 19 Nov 2012
      • Research & Ideas

      LEED-ing by Example

      In the debate over whether to increase or decrease the stringency of environmental regulations, the possibility that government agencies might use purchasing to stimulate market demand for "green" products and services is often... View Details
      Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities
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