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Show Results For

  • All HBS Web  (662)
    • News  (188)
    • Research  (382)
    • Events  (1)
    • Multimedia  (1)
  • Faculty Publications  (83)
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  • 23 Sep 2014
  • First Look

First Look: September 23

implementation: over 70% of shifts generated by the system were receiving manual overrides ("edits") by the store managers. Store managers believed the edits were... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2008
  • Research & Ideas

How Much Time Should CEOs Devote to Customers?

must get out and meet customers on their home turf—in their homes, on job sites, in their offices. Here the CEO has to set an example. AG Lafley, CEO of Procter & Gamble, reinstituted consumer home visits and store visits for himself... View Details
Keywords: by John Quelch
  • 30 Jun 2003
  • Research & Ideas

Computer Security is For Managers, Too

each warrants. A bank, for instance, might assign the greatest amount of protection to the database that stores its customers' financial information. For a pharmaceutical company, it might be the research servers that hold data on... View Details
Keywords: by Robert D. Austin & Christopher A.R. Darby
  • 19 May 2015
  • First Look

First Look: May 19

server or set of servers to store transactions and also avoiding any single party that can ban certain participants or certain types of transactions. Bitcoin is of interest to economists in part for its potential to disrupt existing... View Details
Keywords: Sean Silverthorne
  • 05 Dec 2013
  • What Do You Think?

Is Walmart Defying Economic Gravity?

earner happy to have the job ; and (2) wastage (that) seems to abound in the cavernous stores ." Cheri Thomas cited saturation of its markets, especially in the United States, as a concern, adding that "Walmart's fixation on low... View Details
Keywords: by James Heskett; Retail
  • 24 Nov 2014
  • Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

In a 2012 Harvard Business School case on corruption at German conglomerate Siemens AG, Peter Solmssen —brought in to clean house —reflects on how people approach a business bribe. "The stupid ones say, very simply, what are you going to do for me?" says Solmssen,... View Details
Keywords: by Michael Blanding
  • 16 Apr 2007
  • Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

collections, other online stores (such as allofmp3.com), p2p file sharing networks, and other forms of piracy (like sharing between friends). A thriving p2p community acts as an engine for iPod sales. ITunes's 99 cents per song is... View Details
Keywords: by Sean Silverthorne; Music
  • 25 Mar 2001
  • Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

pressed pleats? Krasnow worked at General Foods for two years, developing fast-food products for the home kitchen. Then he joined the Jewel Companies, a food retailer, first bagging groceries at a Star Market in Cambridge, and later... View Details
Keywords: by John S. Rosenberg
  • 29 Mar 2010
  • Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

lose your bearings. Q: How pernicious a problem is denial in business today? A: Denial has always been a problem. What is different today is that the cost of denial has become so high. We are living in a less forgiving world than we once did. Here's an example. View Details
Keywords: by Martha Lagace; Auto; Retail; Technology
  • 03 Nov 2015
  • First Look

November 3, 2015

neither of them were successful in getting their dissertation articles published. We also asked them to reflect on the twists and turns of academic publishing, and we asked Max Bazerman to integrate these reflections. Together, we hope to spark View Details
Keywords: Sean Silverthorne
  • 12 Nov 2008
  • First Look

First Look: November 12, 2008

commoditization continue to drive shifts in the value chain. The case examines the commoditization cycle and contrasts integrated solutions such as the iPod-iTunes software-iTunes Music Store with emerging competition from other MP3... View Details
Keywords: Martha Lagace
  • 21 Aug 2018
  • First Look

New Research and Ideas, August 21, 2018

social media information and 5.73% when using social media information is used. In both cases, this significantly improves the accuracy of the company's internal forecasts (a MAPE of 11.97%). Combining these empirical results, we provide recommendations for forecasting... View Details
Keywords: Dina Gerdeman
  • 12 Apr 2004
  • Research & Ideas

What Great American Leaders Teach Us

the war ended, Phillips was well positioned to meet the pent-up needs of consumers. His counterpart, Clarence Saunders, who founded Piggly Wiggly, was a consummate Mold-Breaker. He fundamentally revolutionized grocery shopping by converting the local View Details
Keywords: by Sean Silverthorne
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

effect on any of these outcomes, we find that the system had a significantly positive effect on the quality of creative work when it was more frequently accessed. It also had a positive effect on the quality of creative work in stores... View Details
Keywords: Re: Multiple Faculty
  • 20 Jul 2015
  • Research & Ideas

Globalization Hasn’t Killed the Manufacturing Cluster

and researcher Giulio Buciuni, of the University of Venice Ca' Foscari, address the question of when clusters survive and when they fail in their May 2015 working paper, Can Marshall's Clusters Survive Globalization? “I think people in View Details
Keywords: by Roberta Holland; Manufacturing; Apparel & Accessories; Fashion
  • 19 Feb 2013
  • First Look

First Look: Feb. 19

markets, such as the one for patents, generally create profit opportunities for intermediaries. We begin with an overview of the problems that arise in patent markets, and how traditional institutions like patent brokers, patent pools,... View Details
Keywords: Sean Silverthorne
  • 08 May 2012
  • First Look

First Look: May 8

abstract is unavailable at this time. Book: http://hbr.org/2012/05/six-myths-of-product-development/ar/1   Working PapersLearning by Supplying Authors:Juan Alcácer and Joanne Oxley Abstract Learning processes lie at the heart of our understanding of how firms build... View Details
Keywords: Carmen Nobel
  • 08 Mar 2016
  • Research & Ideas

Solving an Economic Mystery Surrounding Argentina and Chile

compare each other, both the similarities and differences, especially of their business systems. So we set about using the convening power of the School to bring together the best scholars in business and economic history in both countries, and to View Details
Keywords: by Sean Silverthorne
  • 12 Oct 1999
  • Research & Ideas

Where Main Street Meets Wall Street

over time turn even blue-collar workers into capitalists, and Americans-historically passbook savers-into a nation of investors. "For the general public," notes John J. Brennan (MBA '80), chairman and CEO of the Vanguard Group,... View Details
Keywords: by Garry Emmons; Financial Services
  • 07 Dec 1999
  • Research & Ideas

Henry Heinz and Brand Creation in the Late Nineteenth Century

store customers or trading them to urban wholesalers and jobbers for needed supplies. Bartering reduced storekeepers' dependence on currency. It also created informal distribution networks for locally produced goods. For instance,... View Details
Keywords: by Nancy F. Koehn
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