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  • 09 May 2018
  • Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

and the less energy you’re going to have to discover violations” “This study brought together Maria’s interest in how scheduling affects workers’ behavior and how that affects quality or productivity, and my interest in studying the... View Details
Keywords: by Carmen Nobel; Food & Beverage; Service
  • 05 May 2003
  • Research & Ideas

Sharing the Responsibility of Corporate Governance

resolved it. Since past behavior is the best indicator of future behavior, the board should ask candidates what concrete steps they took in their prior job to ensure that senior and lower-level managers were conducting the business with... View Details
Keywords: by Carla Tishler
  • 2014
  • Working Paper

Non-Adherence in Health Care: A Positive and Normative Analysis

By: Mark Egan and Tomas J. Philipson
Non-adherence in health care results when a patient does not initiate or continue care that a provider has recommended. Previous research identifies non-adherence as a major source of waste in US health care, totaling approximately 2.3% of GDP, and have proposed a... View Details
Keywords: Health Care and Treatment; Behavior; Economics; Analysis; Mathematical Methods
Related

    Forest L. Reinhardt

    Forest L. Reinhardt is the John D. Black Professor of Business Administration at Harvard Business School, and HBS’s Senior Associate Dean for Faculty Promotions and Tenure.

    Professor Reinhardt is interested in the relationships between market and nonmarket... View Details

    Keywords: agribusiness; agriculture; beverage; biotechnology; chemical; energy; federal government; food; food processing; forest products; nonprofit industry; oil ＆ gas; paper; petroleum; tourism; transportation
    • July 2015
    • Article

    Prosocial Norms in the Classroom: The Role of Self-regulation in Following Norms of Giving

    By: P. R. Blake, M. Piovesan, N. Montinari, F. Werneken and F. Gino
    Children who are prosocial in elementary school tend to have higher academic achievement and experience greater acceptance by their peers in adolescence. Despite this positive influence on educational outcomes, it is still unclear why some children are more prosocial... View Details
    Keywords: Behavior; Attitudes; Learning; Standards; Education Industry
    Related
    • 05 Dec 2023
    • Cold Call Podcast

    Tommy Hilfiger’s Adaptive Clothing Line: Making Fashion Inclusive

    Keywords: Fashion; Consumer Products; Apparel & Accessories; Retail
    • 30 Nov 2023
    • Blog Post

    College Students, Take a Sneak Peek at the HBS MBA

    you can explore options for your future and learn how an MBA can help you develop general management skills that you can use in any career and in any kind of organization – from for-profit businesses to non-profit organizations, from your... View Details
    • February 2021 (Revised March 2022)
    • Case

    Marvin: A Personalized Telehealth Approach to Mental Health

    By: Regina E. Herzlinger, Eshani Sharma, Andrew Nguyen, Thomas Arsenault, Carin-Isabel Knoop and Julia Kelley
    More than one third of Americans were said to suffer some type of behavioral health ailment at some point in their lifetime, with many people requiring chronic therapy or intervention. Despite significant clinical needs, access to reliable treatment has been difficult... View Details
    Keywords: Mental Health; Applications; Startup Management; Telehealth; Health Care Entrepreneurship; Health ＆ Wellness; Health Care; Health Care and Treatment; Customization and Personalization; Internet and the Web; Entrepreneurship; Growth and Development Strategy; Applications and Software
    Related
    • 20 Oct 2008
    • Research & Ideas

    The Seven Things That Surprise New CEOs

    learn about events after the fact. You hear concerns and dissenting views through the grapevine rather than directly. Surprise Four: You Are Always Sending A Message Warning signs: Employees circulate stories about your View Details
    Keywords: by Michael E. Porter, Jay W. Lorsch & Nitin Nohria
    • May 2022
    • Article

    Coins for Bombs: The Predictive Ability of On-Chain Transfers for Terrorist Attacks

    By: Dan Amiram, Evgeny Lyandres and Daniel Rabetti
    This study examines whether we can learn from the behavior of blockchain-based transfers to predict the financing of terrorist attacks. We exploit blockchain transaction transparency to map millions of transfers for hundreds of large on-chain service providers. The... View Details
    Keywords: Blockchain; Bitcoin; Accounting; AI and Machine Learning; National Security; Governing Rules, Regulations, and Reforms
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      Anthony Mayo

      Tony Mayo is the Thomas S. Murphy Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the Organizational Behavior Unit of Harvard Business School (HBS).  He currently teaches and serves as the course head for... View Details

      Keywords: advertising; airline; education industry; nonprofit industry; publishing industry; service industry

        Youngme Moon

        Youngme Moon is the Donald K. David Professor of Business at Harvard Business School. Professor Moon's research sits at the intersection of brand strategy and culture, with a particular focus on the emergent AI economy. She is the author of the bestselling book, View Details

        Keywords: advertising; automobiles; automotive; clothing; communications; computer; consumer products; e-commerce industry; electronics; entertainment; fashion; high technology; home video games; information; information technology industry; internet; marketing industry; music; pharmaceuticals; toy; video games
        • Article

        When Talk Is "Free": The Effect of Tariff Structure on Usage Under Two- and Three-Part Tariffs

        By: Eva Ascarza, Anja Lambrecht and Naufel Vilcassim
        In many service industries, firms introduce three-part tariffs to replace or complement existing two-part tariffs. In contrast with two-part tariffs, three-part tariffs offer allowances, or “free” units of the service. Behavioral research suggests that the attributes... View Details
        Keywords: Pricing; Nonlinear Pricing; Discrete/continuous Choice Model; Three-part Tariffs; Free Products; Price; Consumer Behavior; Analysis; Learning; Risk and Uncertainty
        Related
        • Working Paper

        Shifting Work Patterns with Generative AI

        By: Eleanor W. Dillon, Sonia Jaffe, Nicole Immorlica and Christopher T. Stanton
        We present evidence on how generative AI changes the work patterns of knowledge workers using data from a 6-month-long, cross-industry, randomized field experiment. Half of the 7,137 workers in the study received access to a generative AI tool integrated into the... View Details
        Keywords: AI and Machine Learning; Behavior; Time Management
        Related
        • 03 Jul 2018
        • First Look

        New Research and Ideas, July 3, 2018

        one emerging economy. Based on an exploratory field study of medical device development projects in India, we observe the frequent, iterative testing of prototypes in clinical settings and investigate the related View Details
        Keywords: Dina Gerdeman
        • Article

        Market Heterogeneity and Local Capacity Decisions in Services

        By: Dennis Campbell and Frances X. Frei
        We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
        Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
        Related
        • August 2022 (Revised January 2023)
        • Case

        Icario Health: AI to Drive Health Engagement

        By: David C. Edelman
        Icario Health has built a market-leading artificial intelligence (AI) engine to help health insurers drive better health behaviors for their members, enabling the insurers to improve their Medicare performance. View Details
        Keywords: Marketing; Health Care and Treatment; AI and Machine Learning; Health Industry; United States
        Related
        • 18 Oct 2021
        • Blog Post

        Embracing Activism for Social Change

        Co-Response Partnership, a pilot program implemented with the county’s mental health authority, Detroit Wayne Integrated Health Network (DWIHN), designed to create better outcomes in emergencies involving first responders and citizens with mental or View Details

          Ranjay Gulati

          Ranjay Gulati is the Paul R. Lawrence MBA Class of 1942 Professor of Business Administration and the former Unit Head of the Organizational Behavior Unit at Harvard Business School. His pathbreaking research, which focuses on unlocking organizational and unleashing... View Details

          Keywords: biotechnology; computer; financial services; industrial goods; information technology industry; pharmaceuticals; professional services; retailing
          • 06 Jul 2009
          • What Do You Think?

          Are You Ready to Manage in an Irrational World?

          approach has supposed." Marie Taillard adds, "we are shifting away from thinking that we can predict or control the behavior of others ." Because economics is a study of value, Deepak Alse comments that "what we need... View Details
          Keywords: by Jim Heskett