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- All HBS Web (1,114)
- Faculty Publications (126)
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- 18 Dec 2012
- First Look
First Look: December 18
CEO, rising leader of a firm in transition, and manager of massive complexity-thanks to our incredibly networked and increasingly unpredictable world of business. What if you were in his shoes? If you're a top executive today, you... View Details
Keywords: Carmen Nobel
- 11 Sep 2012
- First Look
First Look: September 11
change the course of history. Indispensable will also help you understand this new model so you can use it in your own life-whether you're a citizen casting a ballot, an executive choosing your next CEO, or a leader trying to make your... View Details
Keywords: Sean Silverthorne
- 14 Jun 2021
- Op-Ed
When Your Nerves Get the Best of You, Change the Narrative
When I first started teaching executive education classes at Harvard Business School, I was part of a team of five professors who conducted one-week programs for leaders of businesses from all across the globe. Most of my colleagues had... View Details
Keywords: by Francesca Gino
- 18 Jan 2022
- Research & Ideas
How Eliminating Non-Competes Could Reshape Tech
Harvard Business School says. As part of a sweeping executive order aimed at promoting competition in the American economy, US President Joe Biden specifically called out non-compete agreements as hurtful to innovation and workers. Issued... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
rather than focus simply on products and sales. And Gulati's research, including interviews with 500 executives spanning industries and geographies, asserts that outside-in success is not confined to any one sector. "I see the move... View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
rising importance of selling within corporations was the fact that something like one-quarter of the chief executives of the top 200 industrial firms in 1917 had spent part, or all, of their career in selling. Arthur Vining Davis, who had... View Details
Keywords: by Laura Linard
- 27 Apr 2016
- Research & Ideas
How the FBI Reinvented Itself After 9/11
DBA 1973]), and launched a Strategic Execution Team to help the FIGs manage the balance between crime prevention and law enforcement. Mueller also finally started to home in on the identity issue. He talked about the FBI not in terms of... View Details
Keywords: by Carmen Nobel
- 11 Oct 2016
- First Look
October 11, 2016
to old ways of doing things, and company performance doesn't improve. To fix these problems, senior executives and their HR departments should change the way they think about learning and development, and because context is crucial,... View Details
Keywords: Sean Silverthorne
- 22 Jul 2002
- Research & Ideas
Is Performance-Based Pricing the Right Price for You?
Because pricing is such a difficult and complex arena, it has confounded sales and marketing executives and scholars for centuries. In no other marketing element is the two-sided conflict and cooperation nature of the buyer-seller... View Details
- 02 Aug 2022
- Research & Ideas
6 Strategies for Building Socially Responsible—and Profitable—Companies
A dozen years ago, Harvard Business School Professor George Serafeim wondered why some companies operated with an eye toward the greater good, while most did not. Back then, he always got the same response: Corporate leaders thought social and environmental practices... View Details
Keywords: by Lane Lambert
- 23 Mar 2010
- First Look
First Look: March 23
use by examining the relationship between convex pay schemes and overconfidence. In a laboratory experiment, subjects chose between a piece rate and a convex pay scheme. We find that overconfident subjects... View Details
Keywords: Martha Lagace
- 04 Jan 2022
- What Do You Think?
Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?
legal dispute and negative publicity at a precarious time. Employee sexual harassment allegations at McDonald’s were reaching the media along with efforts to get McDonald’s and its franchisees to raise starting pay to $15 per hour. The... View Details
Keywords: by James Heskett
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
to retain the Yakult Ladies, paying them 80 percent of their typical pay. Once delivery of Yakult products resumed, it took just five months for sales to reach the same level as the previous year. “Our HBS students went with the Yakult... View Details
Keywords: by Dina Gerdeman
- 11 Jul 2019
- Sharpening Your Skills
Deconstructing 'Customer Experience'
Legendary Harvard Business School marketing professor Theodore Levitt warned his students and industry executives against “marketing myopia”—that is, adopting an insular marketing approach where the business puts its own needs ahead of... View Details
- 10 Apr 2014
- Research & Ideas
John Kotter’s Plan to Accelerate Your Business
structure driven by the accelerators." Two Is Better A dual operating system is a nod to what Kotter believes is some of the most interesting management thinking of the past few decades, from Michael Porter's "wakeup call telling us that organizations need to View Details
Keywords: by Kim Girard
- 20 Apr 2021
- Book
A Simple Question That Can Guide Companies to Epic Success
they eschew efforts—even bold, cutting-edge proposals—that are unlikely to generate value for customers, employees, or suppliers. “Companies that raise customer willingness to pay in a distinctive manner attract the very customers that... View Details
Keywords: by Danielle Kost
- 05 Feb 2018
- What Do You Think?
Should Companies Disclose Employee Compensation?
iStock Summing Up How Should Organizations Draw the Line on Pay Transparency? There is general support for the widespread practice of disclosing pay data in "bands" associated with jobs. Fewer... View Details
- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
Scale Global This case tracks Jerome Chouchan’s strategies and execution for a successful turnaround of Godiva Japan’s operations, which were experiencing a decline in sales when he became the managing director of the company in 2010.... View Details
Keywords: by Sean Silverthorne
- 23 Sep 2014
- First Look
First Look: September 23
directions and the implications of this work for rethinking traditional categories of organizations, namely business and charity. September 2014 Perspectives on Psychological Science How Much (More) Should CEOs Make? A Universal Desire for More Equal View Details
Keywords: Sean Silverthorne
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
experienced negotiators, and the ability to structure and execute negotiations strategically and systematically. "All of the strategies you have described work when you're dealing with people who will listen to reason," an... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman