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  • 2005
  • Working Paper

Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations

By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details
Keywords: Prejudice and Bias; Working Conditions; Knowledge Management; Attitudes; Organizational Culture
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  • 2019
  • Working Paper

Birds of a Feather ... Enforce Social Norms? Interactions Among Culture, Norms, and Strategy

By: Hongyi Li and Eric J. Van den Steen
This paper analyzes how shared beliefs and preferences (or values) cause the emergence of social norms; why people may enforce norms that go against their own beliefs and preferences/values; and how this may cause a disconnect to develop between the... View Details
Keywords: Culture; Norms; Values and Beliefs; Organizational Culture; Strategy
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  • 21 Apr 2008
  • Research & Ideas

The New Math of Customer Relationships

It's the E=MC2 of customer loyalty. Deeply satisfied employee = deeply satisfied customer = lifelong profit. Harvard Business School professor emeritus Jim Heskett and professor Earl Sasser have pursued this seemingly simple equation in... View Details
Keywords: by Sean Silverthorne

    Paige Tsai

    Paige Tsai is PhD candidate in the Technology and Operations Management Unit at Harvard Business School. Her research broadly examines the effects of job design on employees. Her current projects explore the financial and well-being effects of holding multiple jobs,... View Details
    Keywords: service industry; restaurant; retailing; hotels ＆ motels
    • 20 Mar 2013
    • Research & Ideas

    How CEOs Sustain Higher-Ambition Goals

    Michael Beer and his coauthors at the Center for Higher Ambition Leadership, the executives underscored the importance of higher-ambition goals, including engaging with and developing employee and customer commitment, contributing to the... View Details
    Keywords: by Dina Gerdeman
    • 20 Jan 2023
    • Blog Post

    The Importance of Mentorship: A Conversation With Professor Ting Zhang

    their time, there is huge variability in terms of how much people prioritize mentoring activities. Some people see mentoring others as an obligation (that is, just another activity that HR wants employees to do), whereas others see it as... View Details
    • 13 Oct 2017
    • Working Paper Summaries

    Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks

    Keywords: by Paul Green, Jr., Francesca Gino, and Bradley Staats
    • 27 Feb 2013
    • Research & Ideas

    Sidetracked: Why Can’t We Stick to the Plan?

    Why Our Decisions Get Derailed, and How We Can Stick to the Plan , behavioral scientist and HBS Associate Professor Francesca Gino explores the unexpected forces that often keep people from following through with their plans. The book,... View Details
    • 05 May 2003
    • Research & Ideas

    Sharing the Responsibility of Corporate Governance

    resolved it. Since past behavior is the best indicator of future behavior, the board should ask candidates what concrete steps they took in their prior job to ensure that senior and lower-level managers were conducting the business with... View Details
    Keywords: by Carla Tishler
    • 16 Dec 2008
    • First Look

    First Look: December 16, 2008

    challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input was considered crucial. Qualitative data collected in 190 interviews with View Details
    Keywords: Sean Silverthorne
    • 01 Oct 2013
    • First Look

    First Look: October 1

      Publications August 2013 Journal of Economic Behavior & Organization Religion, Politician Identity and Development Outcomes: Evidence from India By: Bhalotra, Sonia, Guilhem Cassan, Irma Clots-Figueras, and Lakshmi Iyer... View Details
    Keywords: Sean Silverthorne
    • 2024
    • Working Paper

    Smaller than We Thought? The Effect of Automatic Savings Policies

    By: James J. Choi, David Laibson, Jordan Cammarota, Richard Lombardo and John Beshears
    Medium- and long-run dynamics undermine the effect of automatic enrollment and default savings-rate auto-escalation on retirement savings. Our analysis of 401(k) plans incorporates the facts that employees frequently leave firms (often before matching contributions... View Details
    Keywords: Personal Finance; Saving; Retirement; Behavioral Finance; Compensation and Benefits
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    • Research Summary

    Overview

    By: Ashley V. Whillans
    Engaged with field work in East Africa, South Asia, and in several large hybrid organizations in the United States, Professor Whillans places a focus on exploring questions with strong theoretical motivation in the social psychological literature and relevant... View Details
    • 19 Feb 2019
    • First Look

    New Research and Ideas, February 19, 2019

    forthcoming Journal of Political Economy CEO Behavior and Firm Performance By: Bandiera, Oriana, Stephen Hansen, Andrea Prat, and Raffaella Sadun Abstract— We measure the behavior of 1,114 CEOs in six... View Details
    Keywords: Sean Silverthorne
    • 26 Apr 2011
    • First Look

    First Look: April 26

    PapersThe Impact of Forward-Looking Metrics on Employee Decision Making Authors:Pablo, F. Casas-Arce, Asís Martínez-Jerez, and V.G. Narayanan Abstract This paper analyzes the effects of providing forward-looking metrics on View Details
    Keywords: Sean Silverthorne
    • 15 May 2013
    • Research & Ideas

    From McRibs to Maseratis: The Power of Scarcity Marketing

    Editor's note: Think money can't buy happiness? Behavioral economists Elizabeth Dunn and Michael Norton beg to differ. It actually can, they say—but only if we spend it the right way. In their book released this week, Happy Money: The... View Details
    Keywords: Re: Michael I. Norton
    • 26 May 2015
    • Research & Ideas

    Corporate Field Researchers Share Tricks of the Trade

    Forming A Research Partnership Teresa Amabile discussed a comprehensive field study in which her research team collected confidential, personal work diaries from 238 white-collar employees at seven disparate companies. The key finding:... View Details
    Keywords: by Carmen Nobel
    • 11 Jan 2016
    • Research & Ideas

    Is Group Loyalty a Force for Good or Evil?

    or where they are crossing ethical boundaries for the good of their own group.” Gino and colleagues write about this paradox in a new paper forthcoming in the journal Organizational Behavior and Human Decision Processes with a decidedly... View Details
    Keywords: by Michael Blanding
    • September 2019 (Revised December 2022)
    • Supplement

    Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

    By: Susanna Gallani, Francesca Gino and Raffaella Sadun
    The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear... View Details
    Keywords: Absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Problems and Challenges; Decision Making; Performance Evaluation
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    • 24 Jul 2019
    • Lessons from the Classroom

    Can These Business Students Motivate Londoners to Do the Right Thing?

    millions of extra pounds in tax revenue collected. "I’ve seen behavioral economics come into play in a variety of contexts, ranging from employee compensation and investment decisions to corporate... View Details
    Keywords: by Dina Gerdeman