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  • Blog

HBS Online and Executive Education Leadership: Q+A with Patrick Mullane and Luis Viceira

creation and delivery of ExecEd programs takes different skills and structures than those necessary to create and deliver asynchronous online programs. Those skills and structures have been developed over decades. We need to make sure... View Details
  • 01 Jan 2005
  • News

Louis V. Gerstner, Jr., MBA 1965

company's long-term viability. The strategy paid off, with sales jumping well over 50 percent in the first year alone. Under intense scrutiny, Gerstner then reversed a plan to split IBM into independently operated "Baby Blues," choosing... View Details
  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

organization's frontlines and back offices. This new partnership with employees is reinforced with personal and team objectives linked to unit and corporate achievement, and, typically, with a new incentive plan that enables all employees... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 05 Jun 2007
  • First Look

First Look: June 5, 2007

provider, health plan, and reimbursement structure. Following new legislation in 2004, which allowed health plans and selected providers to contract outside of the regular group purchasing scheme, KKH and Dr. Deiner of Essen University... View Details
Keywords: Martha Lagace
  • 27 Jul 2023
  • Blog Post

Buy Big, Sell Small

least 75 percent of India’s consumer goods sales despite the significant inefficiencies of an outdated business model. “Kiranas are limited-inventory, 2,000- to 5,000-square-foot shops that don’t always get on-time deliveries or access to... View Details
  • February 2013 (Revised December 2015)
  • Case

Groom Energy Solutions: Selling Efficiency

By: Michael W. Toffel, Kira R. Fabrizio and Stephanie van Sice
Groom Energy Solutions helps organizations reduce their energy use and costs through the implementation of energy efficiency measures, which create long-term financial and environmental benefits. With early success serving customers in the cold storage and industrial... View Details
Keywords: Groom Energy Solutions; Jon Guerster; Salem, MA; Energy Management; Energy Efficiency Paradox; Sustainability Management; Manufacturing; Cold Storage; Commercial Real Estate; Enterprise Smart Grid; Carbon Accounting; LED Lighting; Sustainability Research; Entrepreneurship; Environmental Entrepreneurship; Energy Entrepreneurship; Energy Services; Electricity; Startup; Expansion; Growth; Sustainability; Business Startups; Forecasting and Prediction; Energy Conservation; Revenue; Geographic Location; Human Resources; Management; Growth and Development Strategy; Market Entry and Exit; Operations; Service Delivery; Strategic Planning; Science; Environmental Sustainability; Climate Change; Society; Social Issues; Technology Adoption; Energy Industry; Green Technology Industry; Technology Industry; Utilities Industry; United States; Boston
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  • 01 Dec 2020
  • News

A New Approach to Contact Tracing

Leaders Program, which he helped to develop. A Supplement to Manual Tracing See more from the online-only December Alumni Bulletin Impact section’s exploration of how the digital revolution has improved health care delivery and discovery.... View Details
Keywords: Jennifer Gillespie; Government
  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

At that point, Rogers recounts with a smile, the Kraft lawyer “got very reasonable.” On the spot, he offered to let Dreyer’s use its name in thirteen western states, a compromise that Rogers readily accepted. At the time, he had no plans... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will... View Details
Keywords: by Roger Thompson; Health
  • Web

Courses by Faculty Unit - Course Catalog

Operations Management) Suraj Srinivasan Spring 2026 Q4 1.5 Strategy Execution Robert Simons Spring 2026 Q4 1.5 Systems for Scaling Ventures (SSV) (also listed under Entrepreneurial Management) Tatiana Sandino Spring 2026 Q3Q4 3.0 Transforming Health Care View Details
  • 18 Sep 2007
  • First Look

First Look: September 18, 2007

2006. Examines the possible impact that public litigation will have on the two firms. The impact of the litigation will be different for each firm because they are at dissimilar development stages and plan to employ distinct investment... View Details
Keywords: Martha Lagace
  • 12 Nov 2008
  • Research & Ideas

The Marketing of a President

meant that change was in the air. Add to that the economic meltdown that decimated millions of 401(k) retirement plans and undercut any Republican claim to be the better steward of the economy. But, even so, for an inexperienced,... View Details
Keywords: by John Quelch
  • 28 Jun 2016
  • First Look

June 28, 2016

turnover—the planned simultaneous exit of a large number of experienced employees and a similarly sized entry of new workers—on operational performance in the context of teaching hospitals. Specifically, we examine the impact of the... View Details
Keywords: Sean Silverthorne
  • 11 May 2010
  • First Look

First Look: May 11

had implemented changes to regulated but competitive insurance and provider markets, and the United Kingdom, which had introduced market-style initiatives while keeping insurance and delivery under the National Health Service. Purchase... View Details
Keywords: Martha Lagace
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

established market. Mapping a product's or service's delivery chain can identify opportunities where removing a link from the delivery chain will allow people to do for themselves what they previously had to... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 17 Apr 2012
  • First Look

First Look: April 17

interviews of over 80 individuals from 6 service delivery units and 8 support departments that provide them with equipment and supplies, we find that a lack of interconnectedness among interdependent departments-rather than errors or... View Details
Keywords: Carmen Nobel
  • Person Page

Media

Media

This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details

  • 01 Jan 2005
  • News

Rahul Bajaj, MBA 1964

supply-chain management, turning to outsourcing for almost every component used on the assembly line and relying on just-in-time deliveries several times a day. "We went through the difficult process of winnowing our major suppliers from... View Details
  • 19 May 2009
  • First Look

First Look: May 19, 2009

Bristol-Myers Squibb (BMS) after a successful six-month collaboration or continue with Adnexus' planned IPO. Purchase this case: http://hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=609015 Arcadia Biosciences: Seeds of Change... View Details
Keywords: Martha Lagace
  • 15 Feb 2017
  • Op-Ed

What Africa Can Teach the United States About Funding Infrastructure Projects

President Trump’s infrastructure plan and a counterproposal by Senate Democrats are rising toward the top of the national agenda. All agree that there is a pressing need to fix the collapsing bridges, potholed roads, crashing trains, and... View Details
Keywords: by John Macomber; Construction