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Show Results For
- All HBS Web
(1,986)
- People (2)
- News (482)
- Research (1,034)
- Events (4)
- Multimedia (13)
- Faculty Publications (328)
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- 01 Jun 2001
- News
Q&A: Donna Dubinsky
initiatives — Apple, Claris, Palm, and Handspring — and it’s been rewarding to look back and see all the value and products created, as well as the customers served by those efforts. The Visor PDA uses the same operating system as the... View Details
- 25 Mar 2019
- News
Rent The Runway Joins the Unicorn Club
two core tenets, saying that “Rent the Runway has consistently demonstrated an ability to innovate and improve its customer experience and technology.” READ MORE View Details
- 01 Sep 2014
- News
All For One
leadership. The writing team also added business executive Kent Lineback, whose executive experience included roles at the Corporation for Public Broadcasting and Harvard Business School Publishing before he turned to executive coaching... View Details
- 01 Sep 2009
- News
Ready for Launch
law for “38 seconds” before starting two other tech companies. Michelle Zatlyn (MBA ’09): Saskatchewan native with experience in product marketing and product management. The pair hatched the idea for what would become CloudFlare during... View Details
- 24 Apr 2014
- News
Student turns family health crisis into online solution
opportunity,” she explains. Hoffman’s experiences inspired her to collaborate with classmate Arick Morton (MBA 2014), with whom she brainstormed in Harvard’s Innovation Lab (i-lab), which led to a concept for an entrepreneurial solution... View Details
- 22 Feb 2022
- News
Case Study: Welcome Aboard
was crazy,” Lerner says, noting that a successful onboarding experience could translate to long-term results. “This is the time to put your best foot forward, but we were using primitive tools that didn’t allow any of that and caused our... View Details
Keywords: Jen McFarland Flint
- 17 Nov 2016
- News
Wired for Innovation
customers in Arkansas, Tennessee, and other states in the Mid-South and Southeast. “Picture a 700-mile stretch of overhead, direct-current wires that requires easements from thousands of private landowners and approvals from dozens of... View Details
- 01 Dec 2009
- News
Faculty Books
7 Lessons for Leading in Crisis by Bill George (Jossey-Bass) Drawing on his in-the-trenches experience and lessons from crisis-tested executives, Professor George shows what leaders must do to become strong and survive any crisis. His... View Details
- 01 Jun 2000
- News
Flexibility Is Key to Product Development in Internet Time
When the number of Internet-based businesses took off in the mid-1990s, many long-standing rules for product innovation were blown away. Previous models of development based on a sequential process of planning and execution are not workable in the Internet age, where... View Details
Keywords: Judith A. Ross
- 28 May 2019
- News
Alumni and Faculty Books for June 2019
customer experience and low cost? In this book, strategy and operations experts Siggelkow and Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth... View Details
- 01 Sep 2008
- News
Alumni Books
by Pete Blackshaw (MBA ’95) (Doubleday/Currency) In today’s Internet-driven world, customers have a great deal of power: on blogs, social-networking pages, and product-review sites, disgruntled customers can... View Details
- 07 Sep 2021
- News
Skydeck Voices: For My Next Act
about how do you get a monopoly to behave in a manner that treats its customers with respect, that drives efficiency and innovation as it would if it was competing for its business and for its life. If you'd asked me would I want to do... View Details
- 10 Nov 2022
- News
Peloton Founder Starts His Next Trek
Photo courtesy Ernesta Peloton founder and former CEO John Foley (MBA 2001) is moving from home fitness to home decor. A recent press release announced that Foley and two of his Peloton cofounders are launching Ernesta, a “direct-to-consumer View Details
- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
$1 soft drinks. A new, national value menu is set to roll out in January. Improving the customer experience meant implementing the physical and digital updates that Karavites’s restaurants had undergone but... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
but that’s a very expensive customer acquisition cost (CAC). Building managers are employed by a property manager who only cares about their 2 percent management fee. Landlords care about tenant experience... View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
much more connected, pervasive, and easy to use. Greater customization will result, and the consumer will call the shots. "Companies that return power to the consumer will be the ones that thrive," Ballmer said, mentioning online banking... View Details
- 01 Mar 2008
- News
Alumni Books
sweet spot; designing the offer to create customer value and secure differential advantage; integrating to serve the customer; and measuring what matters. Science Lessons: What the Business of Biotech Taught Me about Management by Gordon... View Details
- 01 Jun 2015
- News
Alumni and Faculty Books for June 2015
Alumni Books The Boat House Café: Book One of First Light by Linda Cardillo (MBA 1978) (Bellastoria Press LLP) A novel set on Martha’s Vineyard. Buffoonery on Woodhouse Avenue by Bob Garland (PMD 20, 1970) (Gabbrolandbooks) The fourth in a series of humorous novels.... View Details
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
or successes around work life, family matters, and personal issues as they would in any forum. The difference is that LGBTQ+ Forums offer an element of shared experience that allows for a more immediate connection. "We might represent a... View Details
Keywords: Margie Kelley